7 Messages
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162 Points
Lightroom Classic is missing from Creative Cloud desktop app
After spending almost 5 hours with Adobe support chat, in three different chat sessions, I was still unable to update to Lightroom Classic. (It just wasn't appearing in my CC desktop app.) I finally decided to uninstall all of my CC apps, and then uninstall the CC desktop app. After this, I was able to go to the Adobe site and download and install Lightroom Classic (which also downloaded the CC desktop app at the same time). Now, I have Lightroom Classic, but for some reason, LR Classic is still not appearing in my list of installed programs in the Creative Cloud desktop app, so I am unable to get updates. I have tried everything I can think of, run through every troubleshooting step I could find. I'm running Windows 7 SP1, and have plenty of RAM and disk space.
Responses
Official Solution
SimonChen
Employee
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1.7K Messages
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32.4K Points
3 years ago
Creative Cloud desktop app is running in compatibility mode. In past also, we found some instances where Creative Cloud desktop application app was running in compatibility mode, due to which it was not displaying all the latest version of products supported on that OS. Compatibility mode is not necessary for the Creative Cloud desktop app and prevents the application from correctly detecting the version of Windows. To fix this issue, customer can follow below steps to disable compatibility mode for Adobe Creative Cloud desktop application:
4. If the Compatibility mode checkbox is grayed out like the following screen capture, click on “Change settings for all users” button. And deselect the Run this program in compatibility mode for option for all users.
5. Follow the same steps for “Setup.exe” present at “C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\”
6. Restart computer and launch the Creative Cloud desktop app
Principal Scientist, Adobe Lightroom
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rob_betz
16 Messages
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664 Points
3 years ago
1
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Rick
Adobe Administrator
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787 Messages
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14.6K Points
3 years ago
I'm sorry you're having a hard time with your Creative Cloud app. Seeing that you've already had multiple chat sessions you may have tried to re-launch the app but just in case...
Try:
Ctrl, alt, R for Windows
This will re-launch the Creative Cloud desktop app and may help.
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Rick
Adobe Administrator
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787 Messages
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14.6K Points
3 years ago
I'm sorry you're having a hard time with your Creative Cloud app. Seeing that you've already had multiple chat sessions you may have tried to re-launch the app but just in case...
Try:
Ctrl, alt, R for Windows
This will re-launch the Creative Cloud desktop app and may help.
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abhishek_wankhede
2 Messages
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90 Points
3 years ago
Sorry for the inconvenience and thanks for reporting this issue. Most likely there is a pending update of OS in your system. Please update and relaunch the CC app after it's finished.
The Classic app should be listed in CC app.
Lr Classic doesn't appear for non-compatible OS in CC app.
Please let us know if this resolves the issue.
Regards,
Abhishek Wankhede
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dave_pearce_aof14n6380tmv
146 Messages
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2.4K Points
3 years ago
This fix has sorted my issue out 100% and now i have a fully working Adobe Decktop CC app again.
In a thread where I had brought this up the Adobe staff member said he would not help any more because i said I didn’t think uninstalling erverytrhngi would be the answer. I felt this was quite rude, and the fact that the above fix did the trick shows i was correct, and I didn’t need all the upheaval totally uninstalling all things Adobe would have caused.
I’m glad at least one member of the Adobe staff could help with this.
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