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Adobe Photoshop Family

4 Messages

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100 Points

Sun, Aug 5, 2018 9:25 PM

Solved

Lightroom Classic: Importing Live Photo results in wrong timestamp

when importing a live photo from an iPhone, the image and the movie get Date Created times that are 1 hour apart. 
Background:
Since Lightroom doesn't fully support Live Photos, it imports them as a still image and a separate movie file. 
I would have expected the file system creation date for both of these files to be exactly the same (ok, maybe the movie can be 1 second earlier than the still image). 
Here is an example:

Live photo was taken at July 21, 2018, 2:33PM.

When I import this into LR, I get a still photo that has this July 21, 2:33PM time stamp for its creation date. I also get a mov file that has a creation date of: July 21, 2018, 3:33PM. 

This is clearly a bug since they were both taken at exactly the same time.

Responses

Official Solution

Adobe Administrator

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8.6K Messages

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122.6K Points

2 years ago

Lightroom Classic CC 7.5 was released today and should address this issue.  If you don’t see the update in your Creative Cloud App, hit the [Ctrl/Cmd]+ [Alt/Opt]+[R] to force a refresh. 

Give the new version a try and let us know if it solves the issue. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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100 Points

2 years ago

I was just posting another bug report where importing live photos renames the movie file incorrectly. In explaining that, I pointed out that the date used is UTC in the file name (that's the wrong choice developers) and I realized that the off by 1 hour here is likely due to day light savings time not being handled properly.  That's my guess as to how the bug happens. I would have to wait until november to see if my theory is correct and we exit DST. Although I am really hoping the bug is fixed before then.

Employee

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58 Messages

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888 Points

2 years ago

Hi Greg,

Please file a bug if not already with the files attached if possible.

Rahul Agrawal

4 Messages

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100 Points

2 years ago

I thought that is what I was doing here. When I searched for bug report and lightroom, the official looking link seemed to take me here. Where do you file bugs for adobe products? I don't know where to file an official bug if it isn't here. 

Employee

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58 Messages

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888 Points

2 years ago

Hi Greg,

We have logged a bug for this and are looking into this. 

Rahul Agrawal