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1 Message

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340 Points

Fri, Dec 1, 2017 7:24 PM

Lightroom Classic: Import is slow after updating

Importing in LIghtroom is  Painfully slow in Classic.  After I upgraded to Classic I am seeing importing going from 2-3 minutes to 10-20 minutes.

Sometimes it takes 5 minutes for anything to start importing. 

This is now not a professional option with this decrease in importing speed.

Responses

2 Messages

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132 Points

3 years ago

I too am having this problem. VERY slow importing, like 6 images a minute or so.  

29 Messages

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482 Points

3 years ago

Mine is very slow and keeps crashing. have sent 10 reports to Adobe. No reply!

14 Messages

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248 Points

Adobe has become just like Apple. Completely unresponsive to their customers needs.

Champion

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2.2K Messages

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36.9K Points

What specific issues are you having and what trouble-shooting steps have you tried?

https://helpx.adobe.com/lightroom/kb/optimize-performance-lightroom.html

One step not listed at the above link is to reset the LR Preferences file as explained in my Mar. 10th post below. At least one person here has reported this fixed his LR 7.2 performance issues.

https://console.getsatisfaction.com/photoshop_family/conversations/import-lightroom-cc-classic-is-sl...

14 Messages

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248 Points

Hi Todd- Just saw this note. I have tried updating, discarding preferences, installing older versions of Lightroom and have had limited success. I read the latest update fixed the issues, so I took the leap and updated to the current version (7.2). It was horrible. I just tried updating my Mac OS from El Capitan (10.11) to High Sierra (10.13). Ive had no luck whatsoever. I will try updating again to the newest Lightroom update AND delete preferences yet again. Thanks for trying to help. I'll let you know how things turn out.

Champion

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2.2K Messages

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36.9K Points

Paul the current version is 7.3, but it has other issues–I suggest staying with 7.2 until they are resolved. If you haven't already done so create a new blank catalog and try importing about 100 image files. Let us know the results and we can try a few other suggestions.

14 Messages

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248 Points

I'll give it a shot later this evening. Thank  you for your interest and help. This has been brutal.

49 Messages

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744 Points

3 years ago

@Deborah Albert, @scottvest -- Please provide more details. Like what is your card spec (its speed). What is the size of image you are trying to import. Also can you provide crash report. When you are importing, what preview option you have tried. 

11 Messages

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266 Points

3 years ago

The slow import problem has returned to my Windows 10 system.  Since the issue went away after the 7.2 update and no further changes have been made to Lightroom (as far as I know) I must assume the issue is related to some property or setting locally.  I just changed my import presets to incorporate the camera serial number into the file renaming.  My theory is that reading this metadata is taking a very long time.  I can see the new photo files being copied to my destination folders and being renamed.  The copy and renaming has been running for over an hour yet the Lightroom application still shows zero on its progress bar and displays "importing files...".

Is there any way to enable more verbose logging for Lightroom?  That would help to isolate the step that is taking the most time to complete.

Champion

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2.2K Messages

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36.9K Points

3 years ago

It's possible the LR Preferences file has become corrupted, which can cause many "unexplained" issues. Try resetting as outlined at the below link. I would also suggest restarting your system if you haven't  already done so.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

20 Messages

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484 Points

Thank you, thank you, thank you. My life is redeemed. LR had become so sluggish after the latest 'update' that it had destroyed my workflow and reduced me almost to tears. Everything was painfully slow, if it worked at all. Resetting the Preferences using the simple startup method has transformed it. Faster than ever. So fast I'm feeling giddy, clicking on folders and watching the thumbnails fill the screen in an instant - instead of (say) two minutes. Hurray! Why the heck don't Adobe just incorporate this non-destructively into their Updater? 

Champion

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2.2K Messages

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36.9K Points

Good to hear it fixed your performance issues! Every LR update that adds or changes a specific feature needs to be added or changed in your current LR Preferences file during the update process. It appears in some cases this can corrupt the file causing many different unexplained issues. The Preferences file can be corrupted in other ways such as a LR crash, memory issues, or system drive issues. It's a "dynamic" file that is constantly changing and being rewritten. That's why it's always a good idea to try resetting it as one of the first LR troubleshooting steps. It's a bit of a PITA because you'll need to manually enter custom Preference settings and reload any plugins you're using. I keep a Word doc with screenshots of the Preferences settings panels and Plugin Manager to make it easier to restore.

11 Messages

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266 Points

3 years ago

After the last Lightroom 7.3 update the slow performance has returned and is now worse than with 7.1.  As no one from Adobe has responded to my request to provide access to logging details on the import process, I have done it myself.  One major problem I have found is that Lightroom is writing temp files to the network storage location where my images are ultimately stored.  THIS MUST STOP!  This is the worst possible performance hit.  Temp files can and should be written to fast local storage.  You need to provide a way to configure this so I can choose a local temp work path rather than forcing Lightroom to do unnecessary read / write ops across the network.

It took Lightroom 7.3 exactly 60 minutes to import 72 images into my catalog.  Total size of import was 4.2GB.  72 raf and 72 jpg sidecars.  This is absurd and no longer tenable.  I am now testing other image management systems to replace Lightroom.

294 Messages

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4.5K Points

I am using Lghtroom CC 2015.14 as I refused to upgrade to Lightroom Classic CC given all of its bugs and performance issues.  I run LR on a Mac Pro 6.1 with a 3.5GHz 6-core Intel processor with 128GB of RAM—that's right...128GB!

An import of one photo shoot with raw files and jpgs, some 1400 files, takes 4 to 5 hours, not counting the preview build times.  That's obscene.  LR is no longer a useable nor viable program for professionals.

11 Messages

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330 Points

For my amateur photo hobby, I had NO issues with Picasa for bulk photo importing. I wonder why I ever abandoned that. :(

Champion

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5.8K Messages

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102.5K Points

dmeephd, I agreed, that's crazy. So is refusing to upgrade to the latest versions, when the engineers have been working hard to solve such problems. They're not going to listen when you're using a version released months ago. Update A COPY of your catalog (actually, the upgrade would do a copy anyway!) and see if you still have the same issues. If you do, supply further information. They can't fix it if they don't know what problems you're seeing. That's not normal.

294 Messages

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4.5K Points

Sorry, Victoria, but with so many reported bugs in LR Classic, including continued poor performance, one would have to either be crazy, an unecessary risk-taker, or an Adobe shill to take the plunge, change their database, and find the same old problems plus a plethoria of new ones—as have been reported in this forum and many others since the releas of LR Classic CC and LR CC.

The updating of the catalog is especially problematic.  We have read far too many reports of hours running into days to perform the update of the catalog, with the result of broken presets, hashed keywords, and missing images.  My catalog is over 30GB with just shy of 3M images, going back to film images electronically scanned from my Formula 1 days as a working pro.

I have working assignments, sometimes up to 17 days in duration, where I could shoot 1,200 images per day.   I simply cannot afford to be sidelined whilst LR makes a hash of everything I worked for for years.  Especially when Adobe NEVER responds to bug reports and their telephone customer support is anything but supportive.  It's a joke, but no one except Adobe and their bankers are laughing.

7 Messages

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242 Points

I'm so tired of being abandoned by Adobe. We working professionals made them what they are, now they are clearly chasing ametuers in hopes of even higher record profits. Someone needs to come along and eat their lunch. What a joke indeed

11 Messages

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330 Points

3 years ago

I am using Lightroom CC Classic 7.3 on a PC with an i7-6700K @4.5GHZ and16GB RAM. I am importing from a Hard Drive > Lightroom LIbrary and it is SUPER DUPER SLOW, eventually stalling, causing me to kill the process.

14 Messages

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248 Points

3 years ago

I spoke with an Adobe Reprenentative yesterday who naturally knew nothing about any of these issues. I've written this before & will do so once more. Adobe has become very similar to Apple. They screw things up and rarely if ever even acknowledge their failures. Eventually - maybe months later, they find a fix and then quietly announce their update. Its a shame we've all invested so much time & money in companies like these.

Champion

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5.8K Messages

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102.5K Points

Hi Paul, I know it's frustrating when you have a problem and no one seems to be listening. The Adobe Reps on customer support rarely seem to know the very latest - they're trained in general support - so here is the best location for the very latest. But reading back through your posts, I can't even figure out which OS you're on, let alone exactly what problems you're seeing. In 4 months, only 12 people have "me too'd" this problem, so more information will be needed for the engineers to identify why you're having issues.

11 Messages

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330 Points

Well, I'm a brand new paid user of Creative Cloud. I used to use Lightroom, years ago, when it was thinner and faster. This makes me not want to pay for Creative Cloud if my very first foray into it is slow performance.

And I forgot, there is no more Picase - just Google Photos... I could *shudder* use Windows 10 Photos app!

Champion

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5.8K Messages

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102.5K Points

Hi Peter. So tell us details.... From Help menu > System Info for a start, then what are you finding slow?

11 Messages

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330 Points

Lightroom Classic version: 7.3 [ 1164630 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.16299
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.0 GHz
Built-in memory: 16323.2 MB
Real memory available to Lightroom: 16323.2 MB
Real memory used by Lightroom: 1490.3 MB (9.1%)
Virtual memory used by Lightroom: 6455.5 MB
GDI objects count: 868
USER objects count: 2017
Process handles count: 2952
Memory cache size: 0.0MB
Internal Camera Raw revision: 933
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 357MB / 8161MB (4%)
Camera Raw real memory: 358MB / 16323MB (2%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 970 (23.21.13.9101)


Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: G:\Photos\LightroomCC\LightroomCC.lrcat
Settings Folder: C:\Users\peter\AppData\Roaming\Adobe\Lightroom
Installed Plugins: 
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) LogiOptions
6) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 10de
Device : 13c2
Subsystem : 85081043
Revision : a1
Video Memory : 4043
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 970/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 391.01
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility 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GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count 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GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
In general, importing folders with a few thousand photos... I wanted to import ALL of my photos (100K+) but have gone year-by-year for now.

11 Messages

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330 Points

I just picked my next folder, 2015, which has about 5500 photos, and it hasn't even moved past the empty-looking "Importing files..." window. 

It currently has only 701 photos imported from a previous attempt that I had to cancel because I couldn't wait all day.

11 Messages

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266 Points

3 years ago

I am migrating my studio to Capture One.  Adobe is no longer a viable option for me.  After 20 years   Adobe has abandoned me.

799 Messages

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11.5K Points

It works fine for me, but then I was an IT guy for 25 years. Do you HAVE an IT guy? Many of the problems I see here are OS issues, not strictly an "Adobe is an evil grinch who hates us" issue. ;-)

14 Messages

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248 Points

3 years ago

I am resisting but it does appear the writing is on the wall for many of us. It appears Adobe has gotten too big to care about their customers.

49 Messages

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744 Points

We will replicate this issue locally and find a solution for it. 

10 Messages

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220 Points

2 years ago

This has been a problem for several month and Adobe hasn't come up with a fix yet?  They develop the problem, aren't they smart enough to fix their own mistake?  This is BS.  I've been waiting over an hour to unplug my iPhone so I can continue with my daily activities, but I've now got to wait on LR to finish it's imports.  Never had this problem before recent update.  Thanks a lot Adobe!

1 Message

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82 Points

2 years ago

Steve, i totally agree with you. After 6 months there should be a fix available for this issue... The performance issues in LR are just annoying...

4 Messages

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104 Points

2 years ago

Hi,
is there any update with this issue. I've got the same problem now. To import 700 images takes hours with 100% CPU usage when they come from SD card. Copying with the OS is done in minutes,

3 Messages

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114 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom import very slow.

The most recent version of Lightroom imports photos really slowly. It's taken me over 30 minutes to import 110 photos. In previous versions an entire 32GB card would take around 10 minutes. Please fix this!

Adobe software is usually excellent, but I need it to function normaly so I can work on schedule.

294 Messages

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4.5K Points

Iain, according to John Ellis, a Lightroom Champion—and therefore an unimpeachable source of knowledge—, no one is seeing this problem.  You and I are one...no, two in a million.  We should be buying Lotto tickets together.  LOL

Champion

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5.1K Messages

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92.8K Points

In fact, I wrote the opposite: "The recent posts about performance are consistent with the long-term pattern, which is that a significant minority of users experience performance problems, with sometimes hard-to-discern patterns of who gets affected."

20 Messages

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406 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic import from a card - just so slow.

Since the latest update, when I import from my SD card, nothing happens for ages. Then suddenly I see that Lightroom has imported 1 image, when in fact 20 are already on the hard drive. I have checked my PC and Lightroom has maxed out with all the memory on my PC at 98%

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Kim, according to John Ellis, a Lightroom Champion—and therefore an unimpeachable source of knowledge—, no one is seeing this problem.  You and I are one...no, counting Ian, three in a million.  We should be buying Lotto tickets together.  We'll be filthy rich.  LOL

Champion

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In fact, I wrote the opposite: "The recent posts about performance are consistent with the long-term pattern, which is that a significant minority of users experience performance problems, with sometimes hard-to-discern patterns of who gets affected."