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1 Message

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340 Points

Fri, Dec 1, 2017 7:24 PM

Lightroom Classic: Import is slow after updating

Importing in LIghtroom is  Painfully slow in Classic.  After I upgraded to Classic I am seeing importing going from 2-3 minutes to 10-20 minutes.

Sometimes it takes 5 minutes for anything to start importing. 

This is now not a professional option with this decrease in importing speed.

Responses

Official Solution

Adobe Administrator

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14.8K Messages

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285.4K Points

3 years ago

Engineering is working on a fix for slow import.

If you need to rollback, instructions are here: https://helpx.adobe.com/lightroom/kb/roll-back-to-prior-update.html

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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134 Points

This was 7 months ago. Where does this stand, as I keep my products updated and it is still unacceptably slow.

2 Messages

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70 Points

slow import is unacceptable, especially after 7 months of official respond. Please update when import will be fixed.

1 Message

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60 Points

An update please Adobe. You are soon to lose a customer. 

1 Message

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60 Points

Me too! I have been suffering for months and am so over adobe! Please fix this!

2 Messages

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70 Points

We had this issue at one of my studios. The fix is kinda simple. Go to file- and create a new catalog. We have so many photos at once it took time for Lightroom to process the whole catalog and import etc. Just don’t lose the previous catalog, you should be able to switch in between. Let me know if this works for you guys. Thank you.

29 Messages

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482 Points

3 years ago

Nothing seems to be working in LR classic. I am looking for alternative software!


16 Messages

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440 Points

3 years ago

Yep.  After the October 2015 "upgrade" debacle. I accept anything Adobe tells me (seels me) with a bag of salt, and never accept the upgrade unless and until the uncountable bugs have been worked out by you beta-testers; i.e., paid users of the application.

Adobe no longer tests their software; they dump it out to paid subscribers: i.e., slaves, for t us to figure out what doesn't work.

Sorry, but I don't do that.  Neither should you.  Find out how to back up to the previous version and let this be a lesson to you: Never trust Adobe.  Never.  Ever.

29 Messages

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482 Points

3 years ago

How do I go back?

29 Messages

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482 Points

3 years ago

Don't want to lose the very tedious work I have done since update.....

29 Messages

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482 Points

3 years ago

Thanks

29 Messages

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482 Points

3 years ago

Will I lose all recent work?

Adobe Administrator

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14.8K Messages

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285.4K Points

Catalogs aren't backwards compatible. So you'd be back to where you were with your prior version catalog.

Sr. Product Manager, Adobe Digital Imaging

29 Messages

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482 Points

That is what I thought. So as to not lose work and still be able to process new photos, I am looking for a good alternative to LR

3 Messages

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82 Points

Deborah, I can totally feel your pain... I think that Capture One is a good candidate.

2 Messages

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80 Points

Alien skin Exposure 3 is also good

3 Messages

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82 Points

But who would want to break free from the Adobe CC total package just to pay for another software? We're already paying for one, now pay for two?

17 Messages

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280 Points

3 years ago

Deborah, please check the preview generation, it should be on embedded, this will speed up things.

29 Messages

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482 Points

3 years ago

I am mostly having trouble with Develop module and LR not responding, making any work almost impossible

17 Messages

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280 Points

3 years ago

Please review the display card driver and turn off graphics card acceleration, it never seems to work anyway, Sorry JT

29 Messages

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482 Points

3 years ago

Did that already

1 Message

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100 Points

3 years ago

Still no solution for this? 

Classic CC is the worst piece of software I've ever used - why was it even released when everything is so slow compared to previous versions. I need an upgrade urgently. 

Employee

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66 Messages

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1.3K Points

3 years ago

Kindly install the latest update to Lightroom i.e Lightroom Classic CC 7.2. 
This should resolve your problem of Import. Kindly let us know your feedback on it.

Thanks & Regards,

Sumeet

2 Messages

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192 Points

No it does not. My computer is top end, my graphics card is top end and all of a sudden importing images has become a nightmare. Do I really need to find  a full day to import 400 Raw images and concert them???

20 Messages

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484 Points

Richard is right. The latest version is a basket case. Workflow crippled here too, like so many others. The only thing it has speeded up is nervous breakdowns.

14 Messages

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248 Points

7.2 is as horrible as the last version. I'd like a refund from Adobe until the product they charge us for actually works.

20 Messages

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484 Points

Update on my comment. I fixed all the issues by resetting the LR Preferences. It now flies along faster than ever. Worth a try. Astonishing that this isn't built in to the update process, given all the problems.

14 Messages

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248 Points

I'll try that too. I'll let you know if it works.

11 Messages

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266 Points

3 years ago

Speed of import both from memory cards and during folder sync is markedly improved using last update 7.2.  Thank you for correcting this issue.

Employee

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66 Messages

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1.3K Points

Happy to know that Jeff. Thanks for the appreciation !

Thanks & Regards,

Sumeet

7 Messages

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242 Points

3 years ago

version 7.2 complete broke Lightroom on my computer.  Not only is importing exponentially slower, it freezes the program and trying to quit it to restart took 3 minutes.  Specs attached, not shown is the 3 SSDs and 1 HHD all connected via thunderbolt 2 connections.  I'm going back the last version.  SOOOOO tired of being an unpaid beta tester for Adobe....

Adobe Administrator

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14.8K Messages

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285.4K Points

I'm not hearing widespread reports of this behavior. Might be a system specific. What troubleshooting steps have you tried?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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192 Points

I have exactly the same issue. Uploading from memory card used to be quick now it takes hours!!!

2 Messages

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132 Points

same here!

4 Messages

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154 Points

Same here. Extremely slow after upgrade. I am on Verions 7.2.

14 Messages

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248 Points

Adobe is obviously not interested in the pro market. I've waited for them to fix this mess they created. Its time to shop for something professional that can be relied upon.