Lightroom Classic: Import iPhone to NAS folder hangs

@Rick Thanks for the info! I am now importing images and video from my Canon EOS R directly to my Qnap NAS! For clarity, I am on mac 11.0.1 and have my canon connected to a stone dock via usb-c. My doc is hardwired to my network. 

This is going to be a huge time saver since I don't have to use another app to import then lightroom to sync folders. 

Sarah and Georg, 

I have the exact same problem and have been struggling with it for a long time.  It is a laborious process to get pictures off my iPhone 6S+ and onto my Western Digital NAS.  I have tried it from a Mac and from a Windows 10 machine.  I experience the same problem on both.  The only reason I continue to use Lightroom is because I really like knowing it is not importing duplicates.  

Here's what happens:  it will start importing, and then just stop.  When I say "stop," the import screen remains open and I'm looking for more pictures and videos to appear as imported.  Those pictures and videos never appear - the import process just hangs. I eventually cancel it and it gives me the same message each time listing all of the pictures it couldn't import.  So then I'll try to import again and LR frequently won't even find pictures on my iPhone, or if it does, it won't be able to display previews.  I'll then unplug the iPhone and plug it back in, let Windows get it installed and then try to import again.  It usually will recognize the pictures and then begin to import, eventually hanging once again.  I then repeat this process until all the pictures are imported.  The same problem of hanging on import to my NAS occurs with my iPhone 7 (my work phone), so this is not a phone issue.  LR never "crashes" during this process.  It just "hangs" on import.  I'm reaching the point that Lightroom's management and editing qualities just aren't worth these import hassles.  There's got to be better software out there.  

Kevin

Thank you Victoria.  By "verified and bugged internally," do you mean that you have seen the same problem or that you have replicated the problem?  Alternatively, do you mean something else?  Forgive me, I'm somewhat computer-savvy but not tremendously so.  And from a software standpoint, I'm a consumer. . . definitely not a programmer.

Yep, I have replicated a problem on my own machine and put it into the internal bugbase.

And the bug Victoria has written has been cross-referenced to this thread. When resolved, this thread will be notified. 

Thank you. Nice to see that finally someone is taking this seriously - even though it took about four months for this to happen and I am a paying customer... I had a problem with a product from Apple yesterday and could actually speak to a human being and report a bug the same day...

Still not fixed in 9.3 which arrived today via CC update :( 

Are you importing via a USB cable? If so, try using a card reader instead.

I was trying to use the usb-c port and cable to import the files. Using an sd card reader works perfectly. 

My work blocks me from using the sd card reader my main computer so I'll just have to use another computer in my home for importing my photos.

Thanks for the tip!

You may be right, but Mac USB connections have been flaky dough since the start. It's the old stupid "unplug it and find another port" strategy for fixing it!

(Apple loves removing ports from their devices to make them svelte, thus expanding your carrying case with dongles, converters, cables, etc.)

For Apple its all about "form over function" and has gotten worse every year.

Thanks for digging through manuals! 

That is a portable dongle! I've got a stone dock so i can be hardwired with additional monitors and supply power with 1 cable to my mac. It's a nice set up for a desk.
https://www.brydge.com/products/tethered-dock

Yeah, I've got a CalDigit for my desktop docking. They are much more convenient than the old "docking stations" years ago. I carry the portable USB-C reader for when I'm away from home.

Robert please stop the Apple bashing, your technology has probably gotten worse every year too (and you are factually incorrect). I remember a study where "Windows users spent 75% MORE time on File Management than Mac users" because Windows users have no clue WHERE their files went. They were just told "do a search for it". Mac IT guys, studies show, still solve issues in corporations in half the time as Windows techs. The Finder/Desktop metaphor in SO much more well implemented in MacOS than Windows, (not to mention prettier), as is almost every aspect of the interface. Plug and Play is a Mac term, Desktop Publishing invented by Apple (and Adobe), WIFI on Windows was years after Apple put "Airport" into laptops, and on and on. Yes, being on the cutting edge CAN be annoying to others, sometimes it's jealousy? It's better to have a dongle for a once a year use than make your device a pound heavier! -trying hard to be nice!

Mac v Windows debates are not necessary on this forum. There are many places on the internet that will indulge you.  I recommend curtailing this discussion. 

Agreed!