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3 Messages

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90 Points

Wed, Jan 24, 2018 4:06 PM

Lightroom Classic: Greys out certain images upon attempt to import

I insert an sd card from a recent shoot and upon trying to import LR greys out random images and only imports a few. Upon checking the file why it won't import LR says its already in the catalog but it isn't...because they are brand new photos fresh from a shoot that have never been imported before. Deselecting the hide duplicates option has no effect.

Responses

Adobe Administrator

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672 Messages

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12.9K Points

3 years ago

Hi Erin,

Try the steps on this page and let me know if it helps:

https://helpx.adobe.com/lightroom/kb/library-module-image-rendering-issue.html?cq_ck=1509477411191

Rick

3 Messages

 • 

90 Points

3 years ago

Rick,

It didn't change anything unfortunately. Here is the screen I get. I made sure all is updated and also turned the color profile to the Srgb one recommended. It is doing this as soon as I open the import screen preventing me from importing about half my photos. It is not an issue in library mode with photos already imported...

Adobe Administrator

 • 

672 Messages

 • 

12.9K Points

3 years ago

Well... It may be worth trying to reset Lightroom preferences. Try this:

https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html#restore_preferences_to_def...

3 Messages

 • 

90 Points

3 years ago

I appreciate your help, however this did not work as well. Is there a way to report this to Adobe to have it addressed?

Adobe Administrator

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672 Messages

 • 

12.9K Points

Hi again,

I sent you an email so we can better help you.

Rick