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3 Messages

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92 Points

Tue, Jan 8, 2019 1:36 PM

Lightroom Classic: Freezes when in Smart Collections

I've had this problem for a while now since installing Lightroom CC Classic. I can edit photos when I am in the Catalog page. However, I like to use smart collections. I can be in the Library module and go to the smart collection folders, but when I go to the develop module and go to smart collections, Lightroom freezes and I have to force quit it. 
Lightroom is currently installed on an NVMe drive.

Responses

Employee

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109 Messages

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2.2K Points

2 years ago

Hi Denis,

Thanks for sharing the crash report via Adobe Crash Reporter. The submitted crash report appears to be a problem on the graphics driver system side. Can you make sure that you have the latest graphics diver installed?
You can follow the Solution 1 mentioned in helpx doc: https://helpx.adobe.com/lightroom/kb/crash-gpu-directx-enabled.html to get update to the version of the driver.

-Satish

3 Messages

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92 Points

2 years ago

Hello Satish, 

I updated the drivers and I can now get to the develop module without it crashing. However, now whenever I go to the develop module in smart collections or catalog, the picture goes completely black. Any suggestions would be awesome. Thanks for your help so far.

-Denis.

Employee

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109 Messages

 • 

2.2K Points

2 years ago

Hi Denis,

Good to know that the crash is resolved now. Can you try disabling the graphics card using the troubleshooting tips mentioned in https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html and let us know it that helps?

-Satish

3 Messages

 • 

92 Points

2 years ago

Disabling the GPU worked. Thanks a bunch.
-Denis.