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24 Messages

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432 Points

Sat, Apr 14, 2018 1:43 PM

Closed

Lightroom Classic: Freeze if external hard drive is turned off

Due to number of photos I have to use 2 external and 1 internal hard drive.  While working in LR latest version 7.3, if I turn off one of the externals LR immediately freezes displaying the revolving blue circle.  I can move this cursor around and the computer otherwise is not frozen but LR is dead.  The only way to resume work is to use task manager to end task for LR and then restart LR.  It then works fine.  If I then turn the external on, all is well but once again, turning it off causes a freeze.  It is not a hard drive problem because the same thing happens with either of the two drives.  It seems worse recently so I tried roll back to version 7.2 and the same thing happens.  Can anybody offer any insight as to whether a Windows 10 issue, a computer hardware or software issue, or while unlikely, a hard drive issue?

This conversation has been merged. Please refer the main conversation:

Responses

Champion

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3.1K Messages

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55.9K Points

3 years ago

I don't have an explanation for you, but why do you turn off a drive while Lightroom is running?

Johan W. Elzenga,

http://www.johanfoto.com

24 Messages

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432 Points

3 years ago

I should be able to do this and used to be able to do this so that's the issue.  But to answer your question, simply to extend the life of the drive.  It only has two years of photos on it and no need to have it running when not needing to access those files.

Champion

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3.1K Messages

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55.9K Points

I understand that you don't want to keep a drive running when not needed, but is there a compelling reason why you have to turn it off while Lightroom is running? I agree that this should not happen, but I do think there is a pretty simple way of not having this problem.

Patient: "Doctor, it hurts when I press here"
Doctor: "So don't press there"

Johan W. Elzenga,

http://www.johanfoto.com

24 Messages

 • 

432 Points

This is not getting anywhere.  It is not so simple unless I'm missing your point.  You're advocating shutting down LR simply to turn off a hard drive and then restarting LR again.  How is that any better or different than what I'm forced to do now. i.e. shutting off drive, forcing LR closed and restarting??  The workflow implications are large.  LR editing sessions frequently will last a full day, 8 or more hours, and if the drive is not needed during that time, why have it run?  My photo inventory is so large it takes 3 4tb hard drives to hold it all so I'm looking to be able to work as conveniently and efficiently as possible the same way I used to be able to do.  Can you help with that?  Questioning why I do what I do is not moving me closer to a solution.

Champion

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3.1K Messages

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55.9K Points

Yes, you are missing my point completely. Using the Task Manager to force quit Lightroom could damage your catalog beyond repair. The catalog is quite robust, so it doesn't happen often, but I can happen and you wouldn't be the first one. So don't turn off a disk while Lightroom is running if you know that this will force you to quit Lightroom this way.

Either keep that disk running all day, or quit Lightroom properly, turn it off and start Lightroom again.

Johan W. Elzenga,

http://www.johanfoto.com

24 Messages

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432 Points

Appreciate your attempts to help and advice but the core issue of why this is happening now and did not happen before remains unanswered.  I hope someone can have a clue to that or if Adobe is monitoring, perhaps a bug fix is in order.

Champion

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3.1K Messages

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55.9K Points

Of course, and I said from the beginning that I could not solve this problem for you. This is the forum to report bugs, so you were right to report it here.

But it seemed to me that somebody needed to talk some sense as well. Somebody needed to tell you that using the Task Manager to force quit Lightroom is not the way to solve problems, not even temporarily until Adobe fixes this.

Johan W. Elzenga,

http://www.johanfoto.com

20 Messages

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470 Points

3 years ago

Have the same problem

148 Messages

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2.4K Points

3 years ago

could it be that you have all those drives together included in ONE Catalogue? In that case it sounds logical to me for LR to shut down, since part of your images are suddenly not available anymore for LR to show and edit on them...

24 Messages

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432 Points

3 years ago

Thanks for the thought and attempt to help.  Indeed, they are all in a single catalog and while that might seem to make sense, don't forget, in the past this did not happen with multiple drives in single catalog.  LR should still show the previews with the exclamation point since the previews are on the same drive as the catalog and not the drive where the photos reside.

Champion

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3.1K Messages

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55.9K Points

It could be that the 'freeze' is just temporarily. How long have you waited to see if the problem will fix itself? If you have that many images and a very large catalog, then Lightroom has to check a lot of image paths to see which images should get an exclamation mark. Maybe something has changed in the catalog structure and now it just needs more time then it used to be in a case like this.

Johan W. Elzenga,

http://www.johanfoto.com

24 Messages

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432 Points

I would estimate that I've waited as long as couple hours at end of the day when I could afford to wait because work is done and it still never resolved.  But I cannot wait that long during a work day and so I'll consider your advice while hoping for Adobe input.  Problem is, waiting for Adobe may take quite a while?  Who knows.  I do optimize and back up catalog every time I shutdown LR so even if I corrupt it, at most I've lost a days work, or less if I've closed LR multiple times during a work day.  I know you think I'm nuts for not simply leaving the drive running, and I happily accept that but we all are a little crazy in some ways, no?

Champion

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3.1K Messages

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55.9K Points

OK, if you waited that long then that's not it.

Johan W. Elzenga,

http://www.johanfoto.com

Champion

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3.1K Messages

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55.9K Points

BTW, there seems to be a bug in the Lightroom catalog backup routine of Lightroom 7.3 for Windows. I know Adobe is working on a fix right now (so this should indeed not take long), but in the meantime make sure you do two things:

1: Don't use the Task Manager method just because you think you have a recent backup...
2: Use a general backup utility to make regular backups of your catalog as well, and do not rely only on the built-in catalog backup right now.

Johan W. Elzenga,

http://www.johanfoto.com

24 Messages

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432 Points

thanks

24 Messages

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432 Points

3 years ago

New news!!!  It must be either a computer or a Lightroom problem but I'm betting Lightroom.  Here's what's different just noticed.  Lightroom freezes any time ANY external hard drive is disconnected, not just the one holding photos in the catalog.  After downloading from a trip and using LR to rename all photos, I then backed up the download to an external drive.  This is a pure back-up and has NO connection to LR.  After the backup completed, shut the drive down because, duh, it's a back-up and NO reason to leave running.  Then returned to LR to begin editing the photos and voila, it's frozen tight.   Nothing but the old spinning blue wheel.  Adobe if you're listening, this is a giant pain and hope you can resolve it soon.

148 Messages

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2.4K Points

I still believe the whole issue is connected to the fact that all drives are included in ONE catalogue. And if you are backing up a catalogue (not the original pics) while LR is still active, in my case the backup would fail. backing up images, however, should not affect the running of LR.

24 Messages

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432 Points

This backup drive is not in the catalog so I don't see how that relates to "all drives are included in ONE catalog" . All working drives are in one catalog.  The back up does not even show up in the LR folder structure because LR has never referenced or accessed this drive for any reason.  And since I am not backing up the catalog but rather the image files, we agree, this should not impact LR.

148 Messages

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2.4K Points

John, I agree. if your backup includes images only this should definitely not affect LR-software

20 Messages

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470 Points

3 years ago

It has also freezed on my pc. And my external drive did not have any pictures of a lightroom catalog on it. Simply OS backups

24 Messages

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456 Points

3 years ago

I experienced something similar in LR CCC 7.3 - the external hard drive doesn't contain any photos and is only used for backup. Power management sends the drive to sleep after a while and when that happens, LR freezes.

I never noticed this problem in version 7.2 before but I'm on Windows 7 64bit, not Windows 10.

4 Messages

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122 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic 7.3 and 7.31 lockup when disconnecting USB drive.

Ever since upgrading to Lightroom Classic 7.3 and today 7.31 when running the application and I disconnect my device either via Windows EJECT or by just unplugging the device Lightroom will stop responding and have to be killed via the task manager.  This never was a problem in 7.2 and appears to be something introduced in the 7.3 and not fixed in 7.3.1.  I've tried reinstalling the app, running it as Administrator with no luck, any suggestions?