joe_hohner

7 Messages

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282 Points

Mon, Jul 2, 2018 3:25 PM

Lightroom Classic: Folder Favorite Setting Cannot Be Changed

After installing the latest release of Lightroom Classic 7.4 I'm unable to unmark my favorite folders. In other words, folders that were marked as favorites before the latest release can no longer be unmarked. I can, however, select a folder that was not a favorite before release 7.4 and mark it and also unmark it as a favorite. I use this feature a fair amount so I'm pretty sure this issue started after the latest release but I cannot be sure. Thoughts? Seems like one of those pesky software bugs to me. I'm an experienced user so I do not think this is some type of user error. The catalog is my master catalog and has about 600,000 images. I did not have any favorites marked in my sub catalogs before the release. They work fine but, again, the problem seems limited to the folders that were marked as favorites before the release.

[Update: All of the reports here except one can be explained by the confusing design of LR's "favorite groups". See Robert Somrak's post and John Ellis' post. Thus, this topic is marked as an Idea, rather than Not A Problem, to capture the concept that the UI design is very confusing.

Patrick Philippot identified a bug where right-clicking an unselected folder creates two folder groups. It has been forked into this bug report.

There's another topic expressing similar confusion. I'm not going to merge the two, since that will hide all the useful replies.

- John Ellis, 3/10/20]

Responses

roelof_moorlag

281 Messages

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5.1K Points

3 y ago

I was not able to reproduce this on Mac (10.13.5) and LR 7.4
I had one marked folders from the previous LR version but could unmark it now without any problem. What system do you have?

joe_hohner

7 Messages

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282 Points

3 y ago

2017 MacBook Pro with the most current OS

joe_hohner

7 Messages

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282 Points

3 y ago

I will send more details later today when I get back. Thanks for taking a look at this!

Victoria_Bampton_Lightroom_Queen

Champion

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6.5K Messages

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110K Points

3 y ago

Perhaps the folder is currently marked as missing? That would do it.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

joe_hohner

7 Messages

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282 Points

3 y ago

I have attached a Lightroom screen shot that shows the folder marked as a favorite and the menu offering to mark it as a favorite. The menu should be offering to unmark it. I can mark it and unmark it and nothing changes. It always shows as a favorite. I also included a screen shot of my system configuration. Victoria, the folder is not missing but thanks to the thought.

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1738587/RackMultipart20180702-3973-1f9l66n-Lightroom_Menu_copy_inlinejpg1530562152

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1738587/RackMultipart20180702-3973-1f9l66n-Lightroom_Menu_copy_inlinejpg1530562152

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1738588/RackMultipart20180702-69647-1kx5kx5-System_Configuration_copy_inlinejpg1530562162

robert_somrak

Champion

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1K Messages

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15.8K Points

3 y ago

This was originally posted on the U2U forum and I could duplicate the problem BUT only the first time. I right clicked a previous version Favorite folder and the dropdown menu said MARK FAVORITE instead of UNMARK FAVORITE even though it was already a Favorite. I didn't try to mark it again and then unmark. I went to another folder and marked it as a favorite and then unmarked it. This seemed to rebuild the database of the favorite folders because when I went back to the original folder I could now unmark it. Odd glitch/bug.

joe_hohner

7 Messages

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282 Points

3 y ago

Robert, I tried on another folder and I could mark and mark it. It did not help with the folders that I'm having the issue with, however.

robert_somrak

Champion

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1K Messages

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15.8K Points

3 y ago

Hi Joe
Sorry, I had replied to you on the U2U forum and you indicated there that my solution didn't work for you. I was actually giving Victoria a bit more info and your reply got in between.

Have you tried REMARKING the folder as a favorite and then unmarking it?

joe_hohner

7 Messages

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282 Points

3 y ago

Yes, I have tried remarking. Thanks for the thought.

sunil_bhaskaran

Adobe Administrator

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539 Messages

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9.9K Points

3 y ago

Joe,
I was not able to reproduce this issue.
If the problem persists, could you please select the folder text displayed over the film strip and see if the specific folders are marked favorite as a group?
If yes, you should be able to clear it from there.

Thanks,
Sunil

ron_robertson

8 Messages

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192 Points

Yes but what if the folders are not listed?

2 y ago

yannig_van_de_wouwer

5 Messages

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110 Points

For me this worked for a couple of folders.

Some other folders are still marked as favorite, but do not list in the Filmstrip dropdown.

3 m ago

joe_hohner

7 Messages

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282 Points

3 y ago

Sunil, your suggestion worked. I was able to unmark the favorites. Hip, Hip, Hurray!!!!!! Thank you, Thank you, Thank you!!!!!! Joe

sunil_bhaskaran

Adobe Administrator

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539 Messages

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9.9K Points

3 y ago

:)
Glad to know that it worked.

Samoreen

604 Messages

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11.3K Points

Hi Sunil,

Please unmark this as "not a problem". It's a reproducible bug.

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

3 y ago

Samoreen

604 Messages

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11.3K Points

Bump!

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

3 y ago

matt_fitt

18 Messages

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628 Points

3 y ago

Well, I'm having the same problem, but Sunil's suggestion did not work for me, unfortunately.

Suggestions?

duane_moore_en3ou7zqh7zoz

14 Messages

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190 Points

Same here. Using Classic 7.4 release on Windows 7.

3 y ago

Samoreen

604 Messages

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11.3K Points

3 y ago

[Using Windows 10 - LR 7.4]

Hi,

It seems that there's actually something wrong with the favorites marking/unmarking. I recently marked a folder as a favorite. It was tagged with a small star in the Folders panel of the Library module. It also appeared as a favorite in the "drop up" list that is available under the Grid view (I'm using a dual monitor configuration, so I usually have the grid view on the second monitor). I unmarked that folder from that drop up list. The folder was actually removed from the drop up list but was still tagged as a favorite (with the star) in the Folders panel of the Library module. When I right-clicked it there, the Mark Favorite command was available, not the Unmark command. Gasp !

The bug is easy to reproduce (and obviously, this feature was not very well tested - I would say, not tested at all ) : assuming you have selected folder A and now right-click another folder B and mark it as a favorite, both folders A and B get the favorite star. If you right-click A in the Folders panel, the Mark Favorite command is available while the folder is already marked as favorite with the star. So it's not a favorite on this side of the UI. If you open the drop up list under the Grid view, A appears in the Favorites section but at the bottom of the drop up list you get the Add Favorites command although that folder is currently selected and already marked as a favorite. So, on this side of the UI, A is a favorite but you can't unmark it.

Yet another inconsistency problem in the Lightroom UI. If someone had spent just a few minutes checking this code, the bug would have been detected immediately.

That's the problem since a while at Adobe : design flaws letting inconsistency problems appear in the UI and non-existent QA dpt. This bug belongs to the same category as these ones (which are still not fixed):

https://feedback.photoshop.com/photoshop_family/topics/lightroom-selected-published-folder-or-collec...

https://feedback.photoshop.com/photoshop_family/topics/-7-3-new-bug-with-smart-collections

https://feedback.photoshop.com/photoshop_family/topics/wrong-timestamp-stored-in-lightroom-catalog-c...

Obvious coding mistakes and lack of testing. Back to the base problem here :

https://feedback.photoshop.com/photoshop_family/topics/lightroom-quality-assurance-dpt-please-tell-u...

The problem is not that such bugs appear. The problem is that they go undetected to public releases. They are so obvious that they should be immediately spotted by the developer himself before the QA dpt. have a look at the new code. Adobe, are you subcontracting coding to students or offshore developers ?

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Samoreen

604 Messages

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11.3K Points

When following the steps described above, note that if you unmark folder B by right-clicking it in the Folders panel (B not being selected), both A and B are unmarked. If you do the same while B is selected, neither A nor B are unmarked.

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

3 y ago

Samoreen

604 Messages

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11.3K Points

Another remark :

This bug and the 2 bugs that I mentioned above

(https://feedback.photoshop.com/photoshop_family/topics/lightroom-selected-published-folder-or-collection-is-not-deselected-if-a-folder-is-selected

https://feedback.photoshop.com/photoshop_family/topics/-7-3-new-bug-with-smart-collections)

seem to point to the same design issue. Somewhere in the UI code, there's a confusion between currently selected folder and right-clicked folder. This now appears rather obvious.

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.