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2 Messages

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160 Points

Fri, Oct 11, 2019 1:52 PM

Lightroom Classic: Fails to import photos and stalls out on macOS 10.15 Catalina

When attempting to import photos from my Nikon D850, Lightroom Classic states it is importing photos but status bar is not progressing and no photos are being imported. Restarted system and program along with camera and still has issue. This is all been occurring with macOS Catalina 10.15.

Responses

799 Messages

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11.5K Points

a year ago

No corporate IT person would EVER install a ".0" version of an OS on a work computer. I hope that's your "test Mac"? I'm waiting for 10.15.2 or .3, and I was a Mac IT pro for 25 years.

There's no version of Onyx for Catalina yet, otherwise I'd suggest running that when it's available: https://www.titanium-software.fr/en/onyx.html

799 Messages

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11.5K Points

7 Messages

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124 Points

I’m sorry if I sound ignorant here, but what exactly is onyx?

799 Messages

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11.5K Points

Not at all, Melissa! It’s a Mac utility that can fix many Mac ills by deleting bad caches, bad application states, font issues, etc. Unless you want to pay for pro Mac IT (which is often a good idea!), you have to be your own Mac Doctor! Here’s my instructions:

In Onyx run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc. that you don’t want deleted. If you don’t know what something is, google it, or don’t run it, or ask me), then hit Run Tasks. After it's done it will ask for a reboot.

Champion

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5.9K Messages

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103.8K Points

a year ago

How are you importing Zach? From the hard drive? Or via a card reader? Or direct from the camera?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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126 Points

Victoria, I am subscribed to your work. Please take a look at my comment below. Any advice much appreciated. 

21 Messages

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442 Points

a year ago

Could be an issue with the card reader. it happened to me once. i thought there was a problem with lightroom. Figured out that my card reader was damaged and had been pretty slow. It would just keep hanging. Changed it and everything went fine.

154 Messages

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1.9K Points

a year ago

1 of 2
Venting

Why are so many Adobe customers going all first implementer and upgrading to Catalina v1 

Adobe has publicly recommended we do not do this

Various Tech Reporters have recommended waiting. 

Standard industry (I.T.) practice is never ever install v1 on critical computers

Congrats, you are now an Apple Beta round 2 tester

4 Messages

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130 Points

Can I go back to previous mac operating system or should I wait for Lightroom Classic to "adjust"to new Catalina?

154 Messages

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1.9K Points

a year ago

2 of 2
Actual inquiry

1 Photo shoot

Is this particular photo shoot a larger set of photographs to import than normal. Importing 1000 photos takes more time than 200, and the difference may not be linear.

Is this particular photo shoot involving RAW as opposed to in camera JPEG

2. Hard drive space

The hard drive your catalog is on. How much space remains free? Needs to be at least 20%

Did that upgrade eat up lots of start disk space and not free it up after the upgrade?

154 Messages

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1.9K Points

a year ago

Bonus inquiry. You “restarted the system and program along along with the camera”

Are you connecting the  camera to the computer to import those photos? 

Try a card reader

Would not be at all surprised if Catalina might have issues with an attached device, in that case your camera.


574 Messages

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12K Points

a year ago

To be fair, not every person is an IT professional or tech-savvy so it should not be an assumption that people should simply "know better". Also, Adobe should send out a newsletter to all its' customers(they have our emails). They published a post on here and of course, only people that are signed up to this forum(if they have notifications turned on) would have seen it. Adobe's communications skills have always been noted for being really bad. 

2 Messages

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160 Points

a year ago

It ended up just being a slow download. All is fine.

799 Messages

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11.5K Points

a year ago

You're right about Adobe's communication skills, Jerry!  But just like you have to be your own medical doctor in this life (with help from real doctors), you have to either be your own IT guy, or HIRE your own real IT guy to help you occasionally, like most companies.

2 Messages

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70 Points

a year ago

I have several mac, all runs OS Catalina.
Lightroom on my Imac will not importing my files and having same problem as Zach.
However on my Macbook Pro 2013 i7 it works..

I hope for a update soon to get it work as before, in meantime I import photos on my Macbook, export them as catalogue, then import them from same catalogue. It worked for me... 

Champion

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5.9K Messages

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103.8K Points

Jens, same question applies. How are you importing? From the hard drive? Or via a card reader? Or direct from the camera?

And how far do you get? Can you see the thumbnails in the import dialog? 

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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70 Points

I am importing from SD-card directly in the computer. Also tried copy files to Imac harddrive and then import, same issue though.. I cannot see thumbnails, and progress bar stop directly. Also Lightroom crashes most of the time..

5 Messages

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164 Points

I found today exactly the same problem: Lightroom on my Imac is not importing my files after updated with Catalina.
I was trying to import from a card, not directly from the camera.The card was  a new one ( Ext Pro). I repeated with another card and the same problem happened !

1 Message

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60 Points

I'm having same issue with imports from SD cards to new iMac - files don't complete - shows exclamation mark and error. Thought it was a corrupted card, but works fine on older MacBook Pro running an older version of LR CC. Both computers have been upgraded to Catalina (bad decision) but laptop is working, and the iMac is not.

154 Messages

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1.9K Points

Inspect/replace card reader?

18 Messages

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252 Points

Hi. I notice I have the same issue as you guys but using Photoshop Lightroom 5: I am no longer able to import media (photo/video) from where I used to do it before - from my iPhone 10 and from a pen drive - the bar gets frozen and does not show up any progress after a while. Running macOS Catalina 10.15.3. Any workaround from Adobe to fix this issue? Thanks a lot in advance

7 Messages

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126 Points

a year ago

Like Zach above, I updated to OS X 10.15 Catalina and it was a major upgrade requiring over 8GB HD space. It is awful. I use LR Classic Desktop (v.8.4.1) on my MacBook Pro and now, I can no longer preview images when the SD card is inserted and you click 'import'. This issue has never occurred. With trial and error, I found alternative ways to click through and managed to preview the image files. But when you change the SD card, the pathway was lost and I could no longer preview anything making importing impossible.

However, on LR (Cloud version) on my MacBook, preview is possible with exactly the same SD card inserted. 

Champion

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5.9K Messages

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103.8K Points

Can you grab us a screenshot William? I'm particularly interested to know whether the card is selected in the Devices section or the Files section of the Source panel, and whether selecting the other makes a difference for you.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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126 Points

Champion

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5.9K Messages

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103.8K Points

Useful, thanks. If you open the Untitled volume further down and click on a folder in there, do the thumbnails then show up?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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126 Points

Hi Victoria, I hope you are able to view the screenshot. I clicked 'device' on the left sidebar but none of the image files are viewable. This has never happened in LR Classic (desktop) till I installed OS X 10.15 Catalina. If i click on 'untitled' at the bottom, nothing happens.

7 Messages

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126 Points

Nothing drops from clicking 'untitled'.

Champion

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5.9K Messages

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103.8K Points

A long shot, but I wonder if giving the card a name using Finder would make a difference. I'm not updating my mission critical computers to Catalina so I can't check this for myself yet.

It might also be interesting to check with the Apple Image Capture app can see them.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

154 Messages

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1.9K Points

William, two observations based on your screenshot.

First up, a slightly dated copy of Lightroom Classic? As you can see Devices in the import screen sources, I am thinking not v8 something. Adobe has gotten away from using devices in the import dialog, on purpose. 

Second up, you are in fact selecting from devices, as the highlighted section imply. Instead, find you images thru Files.

7 Messages

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126 Points

Hi Victoria and David, 

Thank you for your suggestions. For now, I have found another way to preview my RAW files on the inserted SD card in my MacBook Pro. I have to click on the top of the left menu bar FROM 'other' and CHOOSE the folders within the SD card. Then they at least show up under 'untitled' at the bottom of the sidebar. See screenshot. I still have no idea why this is necessary when before OS X Catalina was installed, clicking on DEVICE enabled all images to be previewed and imported if selected. 


 

Champion

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5.9K Messages

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103.8K Points

I've updated my laptop to Catalina and verified this issue. Thanks for reporting it, I'll file a full bug report.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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126 Points

Does it mean you also cannot directly preview anything from your SD card when inserted into the MacBook after installing Catalina? I hope Adobe resolves this issue soon, as going round and round eventually being able to preview the unimported files is not really the solution. 

Champion

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5.9K Messages

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103.8K Points

If you select it from the Files section of the dialog, as you have in your screenshot above, then you can preview them fine (and in my experience, it's the faster import too). It's only an issue when accessing the card as a "device" instead.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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124 Points

Question. Are you all able to edit the photos or just preview? Because I am able to preview doing the things you suggested but the RAW files will still not import. I get an error screen (see image).

799 Messages

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11.5K Points

Go to the finder and look at that destinations folder. Does it have a pencil with a line through it in the lower left-hand corner of the window? That means you can’t write to that folder, as the error message states. Try Get Info on that folder, then go down to where you see your username and the other “users”, and check to see if you have read/write permissions. If not click on your username, unlock the lock, and give yourself those permissions.

7 Messages

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124 Points

Thank you I will try this tonight!

7 Messages

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124 Points

It didn’t work but thank you for trying. Still not able to import into Lightroom classic either of the ways that you are normally able. I’m assuming it’s Catalina related. My computer updated on its own and I wasn’t aware it was set to do so.

Champion

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5.9K Messages

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103.8K Points

A long shot. Go to System Preferences > Security & Privacy > Privacy tab. Unlock the lock at the bottom. Select Files & Folders down the left hand side and make sure Lightroom is listed all of its checkboxes are checked. 

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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124 Points

I will try this tonight thank you!

1 Message

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60 Points

Hey there. I am having the same issue with Lightroom since I upgraded to Catalina. I have been trying for hours to import photos into Lightroom. Victoria, Lightroom is not listed under the Files & Folders.How do I get Lightroom under the files folders? It only has "Creative Cloud Installer" listed. 

Champion

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5.9K Messages

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103.8K Points

Now that is a good question, and probably one to ask Apple! All of these Catalina changes are rather new to everyone unfortunately.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

1 Message

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84 Points

Hey Victoria, in my case your hint was helpful. One of the checkboxes was not checked. Thank you.

18 Messages

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252 Points

I could not find Lightroom 5 listed under 'Files & Folders' but then I checked under 'Complet access to disk' then I could add there Lightroom. When I do it and check again on 'Files & Folders'...here it is! Now I see Lightroom 5 listed...I will not try to see if after doing that setting, I can import media as I used to do before...crossing fingers

18 Messages

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252 Points

It did not work...:(

The import bar still not progressing and the 'Importing files...' stays forever...like all frozen... :(

Please your help!


Champion

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5.9K Messages

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103.8K Points

All bets are off with Lightroom 5 on Catalina Frank, it's really old software.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

18 Messages

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252 Points

Yeap, I noticed that - shame on Adobe as I have paid for it so simply set it not working any longer should not be an option unless we get compensated for it.

Anyway, I moved to Lightroom via Creative Cloud with 1T capacity - now I am facing another BIG issue. After uploading some photos/videos Lightroom loses connection with the cloud server ('impossible connection with server' message displayed). As I need to upload around 720G (!!), this issue is making me crazy! Screen below

2020-02-11_16-27-33jpg

154 Messages

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1.9K Points

a year ago

On the issue for SD cards, In Source, Devices vs Files. See “Lightroom Classic Only Updates”
in: https://lightroomkillertips.com/may-2019-update-for-lightroom-classic-lightroom-and-adobe-camera-raw/ 




2 Messages

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110 Points

a year ago

Same problem here, cannot import anything from the SD card on an iMac.

And Adobe support is like "Meh, you're using Catalina, not compatible". At least at got a shot at starting a trial of Capture 1, which is actually pretty good... and can read a SD card.

154 Messages

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1.9K Points

And on the left, are you clicking on that DCIM folder?

Champion

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5.9K Messages

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103.8K Points

To expand on David's reply a bit, look down the left to Untitled (which is your memory card), click the arrow to expand and click on the DCIM folder to view the photos inside. There's two different ways of accessing the photos and the "devices" one is broken on Catalina but the other works.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

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124 Points

We tried this as well and still getting the error screen I posted above.

Employee

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104 Messages

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1.9K Points

Hi Melissa/ Yann,

Is it possible for you to share the raw images? You can send dropbox link to mayugupt@adobe.com.
Also if possible, can you try to import images from another sd card? 

Thanks
Mayuri

7 Messages

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124 Points

Tried a different card with different images, still doesn’t work.

Employee

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104 Messages

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1.9K Points

Hi Melissa,

Can you share a dropbox link with sample raw images and send it to mayugupt@adobe.com?

Thanks
Mayuri

18 Messages

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252 Points

@Yann Bizeul Have you succeed to solve your problem or you are still struggling with import feature not progressing? I am still stuck... :(

18 Messages

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252 Points

@Yann Bizeul Have you succeed to solve your problem or you are still struggling with import feature not progressing? I am still stuck... :(

6 Messages

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114 Points

a year ago

Damn. More workflow pain. 
I've spent many thousands of bucks on Adobe products over the years - when the issues with Catalina became apparent, the least they might have done is send their customers a head's up via email - or a message via the Adobe apps that I pay $30/month for. 
j

799 Messages

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11.5K Points

a year ago

Jean you should blame your IT guys for upgrading you too soon, not Adobe (not this time!)