charlie_ping's profile

37 Messages

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810 Points

Tue, Mar 5, 2019 12:36 AM

Lightroom Classic: Drag and drop GPS tagging not working. Right click on map also not working

I cannot geotag photos in the 'Maps' module of Lightroom 8.2. Drag & Drop does nothing, and right click 'set selected photos GPS coordinates' does nothing. There is no error, no message, no metadata is updated at all. 

On initial startup, if I am very quick, I can drag & drop a photo successfully. But ~15 seconds after startup it stops working. 

My issue is identical to those posted here. https://feedback.photoshop.com/photoshop_family/topics/lightroom-8-latest-update-win10-drag-and-drop...

v8.2 seemed to solve the problem for many, but it did not help me. 

I have provided sample photos and logs to Adobe staff already and communicated with them, but as the original thread is now marked 'solved' I have created a new one. 

I have address book enabled. I am on OS Windows 7 Ultimate.

Responses

1 Message

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60 Points

2 y ago

I am having same problem which starting when I wiped my system and reinstalled Lightroom Classic.  I have 18k pictures in Cat. Windows 10 64 bit, 16g memory, Dell XPS

37 Messages

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810 Points

2 y ago

STILL NOT WORKING! :(

I've worked with the engineers, spent untold hours of my time helping them. It's pretty clear that the 'Address Lookup' feature is the problem! It gets jammed and the GPS features stop working. 

'Address Lookup' cannot be disabled! I don't care about this feature, LET US DISABLE IT so we can just tag our photos with GPS. 

It's been almost a year Adobe. Completely unacceptable. 

Champion

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5.8K Messages

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100.4K Points

Sounds extremely frustrating.  You said, "Address Lookup cannot be disabled". There is a preference that is supposed to disable it: Catalog Settings > Metadata > Look Up City, State And Country Of GPS Coordinates To Provide Address Suggestions. Are you saying that preference doesn't have any effect in your situation?

37 Messages

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810 Points

I should have been more clear. You can disable Address Lookup, but it also disables the GPS setting functions when you do so.

Address lookup is breaking the GPS setting functions because it is buggy and overloaded with requests. But you can't simply disable it and carry on setting GPS coordinates.

Champion

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5.8K Messages

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100.4K Points

Got it, thanks.

20 Messages

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414 Points

Just for my information. how many pictures in your catalog ? I suspect the issue only happen with large catalogs...

37 Messages

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810 Points

I have 31k photos in my Library. But I have reproduced the problem in a library of only 800 photos. 

This issue happens anytime Address Lookup gets stuck. I find anytime there is a photo that is over the ocean, or in an obscure area that Address Lookup might not recognize, this happens. So I don't think a large library matters, but it gives better odds of a photo like this existing. 

20 Messages

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414 Points

Well my original issue is only on GPS tagging when you drag and drop your pictures on a map to apply a tag. I've not checked the address lookup behavior.
In my configuration when I create a new catalog with 500 photos, I don't have any issue.
Tried to optimize the catalog including using sqllite export and import. My catalog looks clean from this point of view.

PLEASE LIGHTROOM TEAM !! HELP US !!

37 Messages

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810 Points

Yes, I have the exact same issue. Working with the engineers, we've established that when the drag & drop (or right click) fails, it is in the stage where it checks the Address Lookup. Unfortunately, even though this feature is not necessary or even wanted, it cannot be disabled while maintaining the drag & drop functionality. 

Despite confirming this 3 months ago, nothing has been done about it. 

20 Messages

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414 Points

So you have demonstrate the issue with Adobe Support ? It means your case is not solved so I hope it is still open ?

19 Messages

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202 Points

2 y ago

I have the same problem. LR Classic 8.3.1, Mac OX 10.14.5. Catalogue size 49,500 images. Would love to see this resolved.

20 Messages

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414 Points

2 y ago

Issue is still there ! COME ON ADOBE ! We pay for a support that do not care about customers issues ! This is not acceptable.

20 Messages

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414 Points

2 y ago

Good news.

I have been able to solve the issue. Here is my workaround : switching the monitor resolution to 1920x1080.

I have an HP monitor with a native resolution of 1920x1200 that apparently Lightroom GPS module doesn't appreciate.

Switching to Full HD and no GPS issue !


People in this thread, what screen resolution are you using ?

37 Messages

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810 Points

My resolution has always been 1920x1080. So this is not a solution for me. 

I don't see how resolution should matter, and I suspect the problem will return. :(

37 Messages

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810 Points

2 y ago

Almost NINE MONTHS Adobe! WTF????!!!??

10 Messages

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334 Points

1 y ago

This reply was created from a merged topic originally titled Lightroom Classic 8: Drag and drop GPS tagging not working. Right click on map al....

Lightroom 8 latest update, Win10. Drag and drop GPS tagging not working. Right click on map also not working.

8 Messages

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202 Points

1 y ago

This reply was created from a merged topic originally titled Lightroom Classic 8: Drag and drop GPS tagging not working. Right click on map al....

Still broken for me. Running Lightroom Classic 8.4.1.

Note: This conversation was created from a reply on: Lightroom Classic 8: Drag and drop GPS tagging not working. Right click on map al....

1 Message

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62 Points

1 y ago

Same problem for me

20 Messages

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414 Points

1 y ago

Well ladies & gentlemen,
Issue was solved for me... a few days, after switching my screen to a lower resolution.
However with the current version of Lightroom Classic (9.1) issue is still there.

I cannot use the map module to apply gps info to any picture. When drag and drop an image to the map. Nothing happen.

ADOBE HELP !!!!!!!!

Please help your loyal customers and fix this issue !
I opened a case to the support, waiting for an answer.


20 Messages

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414 Points

1 y ago

27 Messages

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400 Points

1 y ago

Still not working for v.9.1 for me - has anyone found a solution for this? I can't believe this major part of functionality has been broken for so long.

20 Messages

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414 Points

1 y ago

Hello, still not fixed with latest version of Lightroom classic. Amazing !

20 Messages

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414 Points

1 y ago

Ladies and gentlemen,

I have very good news for you.

After many months waiting for a solution, asking assistance from Adobe with no luck, I finally was able to definitively solve this issue with an Adobe engineer.

I hope my solution will solve your issue as well, I'm confident it will :)

Basically, root cause of this issue is catalog corruption.
And this is a form of unknown corruption ; at least the integrity control that is done when doing a backup doesn't detect it.

What you have to do :

* Create a new catalog
* Use the import from existing catalog option and select your current catalog (no impact on this catalog, don't worry)
* if you are like me, you will face an unknown error somewhere during the import. This is expected. Stop the process and check what has been imported in your folder list ; it will give you an indication of where the corruption is located in your catalog.
* restart the import catalog but this time, select only folders after the corrupted part in order to import a maximum of pictures.
* now test the Map module and... tell me if this is working for you !

Adobe Administrator

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10.1K Messages

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135.8K Points

This is good information Jérôme Caron thanks for posting the result of your interaction with Lightroom Engineering.  It is possible to repair corrupt catalogs but I am not certain if that will work for your issue.  It might get you past the unknown error you are seeing.
Adobe Photography Products

Quality Engineering - Customer Advocacy

27 Messages

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400 Points

Interesting, Jerome - although when I switched off GPU acceleration it also let me place items on the map, so I'm not sure how any issue with catalogue corruption would be obviated by that sort of switch.

37 Messages

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810 Points

I have fixed this with a new catalog too. But the problem will come back. It's not fixed. And they won't fix it. 

2 Messages

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72 Points

Hi there,

Creating a new catalog from my old one has worked too BUT I should "pause" the "Address research" in order to make the GPS tagging work. That means I cannot resolve the addresses from GPS data automatically on pictures with integrated GPS data...

So now, I've switched to the new catalog. I don't know exactly the impact of such a move on my cache, previews, preferences, etc... Thus for now, I've kept the old catalog and all subfolders as a backup, just in case.
BTW : when switching like this to a new catalog, is it possible to copy the previews folder to the new catalog ? It's 50Go of data in my case...

One last thing : My catalog is quite big (2 Go, almost 124 000 pictures) : the process of creating the new catalog was really long (I had to let it run overnight).

Hopes it helps others to solve that issue,
Mickaël.

2 Messages

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72 Points

Just discovered something interesting : I've renamed my new catalog with the same name as the old one and geotagging was not working anymore... Giving it a "new" name and then working again...

Following the test (the best part) : just RENAMING my original catalog (and its subfolders of course) has made the geotagging working again >_<" !

So you can first try to rename your catalog and geotagging might work again.

Finally it looks like this bug might be linked to some kind of preferences in user or data folder of the lightroom program, not because of the catalog itself...

Would be happy to hear about your own tests regarding renaming for this issue.

Mickael.

1 Message

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60 Points

10 m ago

Having same issue in last day. Was working fine and then not. Cannot drag and drop pins onto map.

Below is copy of version. Running catalogue of USB. Have tried installing previous version. Not good sometimes allows me to drop one photo then stops again. Can move pin around map but does not affect GPS coordinates. 

As stated elsewhere, far too many bugs! Please. Project effectively stopped by this until another programme can be found.

Thank you,

R

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.4 GHz
SqLite Version: 3.30.1
Built-in memory: 8057.5 MB
Real memory available to Lightroom: 8057.5 MB
Real memory used by Lightroom: 628.2 MB (7.7%)
Virtual memory used by Lightroom: 593.2 MB
GDI objects count: 821
USER objects count: 2282
Process handles count: 2071
Memory cache size: 72.6MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 35MB / 4028MB (0%)
Camera Raw real memory: 35MB / 8057MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Employee

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113 Messages

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2.1K Points

Does it work when you manually add the GPS data in the panel?