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5 Messages

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200 Points

Sun, Dec 2, 2018 1:26 PM

Lightroom Classic: Displaying strangely on second monitor

I use a Microsoft surface pro, with a 24" dell monitor attached via display port. I'd like to drag the LR window onto the Dell monitor, as it is much bigger than the surface pro's own display. The problem is when I drag LR onto the larger monitor, it doesn't seem to resize it properly - the text and images are huge! and unusable! This doesn't happen with other apps (chrome etc).

On the surface - lots of info visible:



On the dell, very little shown despite being a huge screen:

Responses

Adobe Administrator

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9.2K Messages

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127.8K Points

2 years ago

Greetings Neil,

Can you get me the resolution for each monitor as configured in Windows?
Also, can you go to the Lightroom Preferences>Interface tab and get us the setting for your Font Scaling?
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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200 Points

2 years ago

Surface pro - 2736x1824 & 200% (both recommended).Dell monitor 1920x1080 & 100% (both recommended).



large dell monitor (2) shows smaller than surface (1);


Adobe Administrator

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9.2K Messages

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127.8K Points

2 years ago

What happens if you set both to native resolution (100%)?
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

 • 

200 Points

2 years ago

I changed the surface (monitor 1 in above diagram) to 100% and the all the apps shrunk so much you could hardly read the text.

Adobe Administrator

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9.2K Messages

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127.8K Points

2 years ago

Does the size remain consistent now when dragging between monitors with both monitors set to 100%?
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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200 Points

2 years ago

Hi,

The sizing is still wrong. Re interface>font size - it was set to auto. I have tried with small/medium/large but still showing incorrectly on the external monitor.

However, an update: there is a list here...

https://support.microsoft.com/en-us/help/4023468/surface-troubleshoot-surface-dock-and-docking-stati...

... of monitors which are not compatible with surface pro ..... and mine is on the list!!! I am not best pleased!!! I won't try any further fixes ... will wait and see if microsoft/dell sort themselves out. If it goes on much longer I'll change monitors, which is a bit of a shame (and not cheap!),

Thanks everyone

Adobe Administrator

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9.2K Messages

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127.8K Points

2 years ago

Thanks for posting the link from Microsoft, Neil. I am sorry your monitor isn't on the list...
Adobe Photography Products

Quality Engineering - Customer Advocacy