Jessica Wellman's profile

9 Messages

 • 

156 Points

Thu, Oct 29, 2020 5:51 PM

Lightroom Classic: Desperate for Lightroom to stop freezing & Crashing Mac

I need some help. I’m not new to Lightroom but I am new to the Mac Desktop. (Running Catalina Version 10.15.7) I just bought this computer a year ago and previously used MacBook Pro for many years without one single issue.

 

Whenever using Lightroom Classic it will suddenly freeze after just a few moments of work. I cannot pinpoint any type of action that is causing it. The freezing is random and very frequent.

After a minute or so after the freeze, the computer completely shuts down (I have that report as well and would be happy to provide if needed).

 

I have tried to reset my Lightroom preferences and when that didn’t work I un-installed Lightroom Classic yesterday and reloaded it. That didn’t help either.

 

I’m desperate to get my photos edited and I have to get this fixed. The only issues I’ve ever had on this Mac has been when using Lightroom.

 

Thank you for any advice you can offer!

 

Lightroom Information:

 

Lightroom Classic version: 10.0 [ 202010011851-ef6045e0 ]

License: Creative Cloud

Language setting: en-US

Operating system: Mac OS 10

Version: 10.15.7 [19H2]

Application architecture: x64

Logical processor count: 6

Processor speed: 3.1 GHz

SqLite Version: 3.30.1

Built-in memory: 8,192.0 MB

Real memory available to Lightroom: 8,192.0 MB

Real memory used by Lightroom: 761.4 MB (9.2%)

Virtual memory used by Lightroom: 8,451.7 MB

Memory cache size: 93.9MB

Internal Camera Raw version: 13.0 [ 610 ]

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 355MB / 4095MB (8%)

Camera Raw real memory: 363MB / 8192MB (4%)

Displays: 1) 5120x2880

 

Graphics Processor Info:

Metal: AMD Radeon Pro 575X

 

 

Application folder: /Applications/Adobe Lightroom Classic

Library Path: /Users/jessicawellman/Pictures/Lightroom/Lightroom Catalog-v10.lrcat

Settings Folder: /Users/jessicawellman/Library/Application Support/Adobe/Lightroom

 

Installed Plugins:

1) AdobeStock

2) Aperture/iPhoto Importer Plug-in

3) Facebook

4) Flickr

5) Nikon Tether Plugin

 

Config.lua flags: None

 

AudioDeviceIOBlockSize: 512

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default (Built-in Output)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x42

CoreImage: true

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: AMD Radeon Pro 575X OpenGL Engine

GL_SHADING_LANGUAGE_VERSION: 1.20

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 2.1 ATI-3.10.18

OGLEnabled: true

GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

Responses

Adobe Administrator

 • 

10K Messages

 • 

135.7K Points

6 m ago

We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe or Apple?

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

 • 

156 Points

Sorry, I didn't know I needed to send a crash report. Let me see if I can figure out where I'm supposed to send it. After the computer crashes (while using Lightroom) it comes up with a MACos report, which I have copied. 

Adobe Administrator

 • 

10K Messages

 • 

135.7K Points

That may be an OS issue rather than a Lightroom issue. The Adobe Report asks for an email address and sends right from the report.  Do you have the Mac crash that you can post here?

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

 • 

156 Points

Yes I do, see below:

panic(cpu 5 caller 0xffffff7f934aca8d): watchdog timeout: no checkins from watchdogd in 94 seconds (316 total checkins since monitoring last enabled)
Backtrace (CPU 5), Frame : Return Address
0xffffff8129893c40 : 0xffffff801271a65d 
0xffffff8129893c90 : 0xffffff8012854a75 
0xffffff8129893cd0 : 0xffffff80128465fe 
0xffffff8129893d20 : 0xffffff80126c0a40 
0xffffff8129893d40 : 0xffffff8012719d27 
0xffffff8129893e40 : 0xffffff801271a117 
0xffffff8129893e90 : 0xffffff8012ec1ad8 
0xffffff8129893f00 : 0xffffff7f934aca8d 
0xffffff8129893f10 : 0xffffff7f934ac47b 
0xffffff8129893f50 : 0xffffff7f93500d9c 
0xffffff8129893fa0 : 0xffffff80126c013e 
      Kernel Extensions in backtrace:
         com.apple.driver.watchdog(1.0)[B6A95892-6C75-3CF5-A6CC-6D83F30FA1D5]@0xffffff7f934ab000->0xffffff7f934b3fff
         com.apple.driver.AppleSMC(3.1.9)[D2F0B610-83F8-3B84-B0BD-D9D0CC95A697]@0xffffff7f934f3000->0xffffff7f93511fff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[2956198D-24F2-3790-A9B2-1EAB9434B906]@0xffffff7f934a2000
            dependency: com.apple.driver.watchdog(1)[B6A95892-6C75-3CF5-A6CC-6D83F30FA1D5]@0xffffff7f934ab000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[44472E6F-8DA0-3B46-ADEF-AFF76EC6C6DB]@0xffffff7f934b4000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
19H2

Kernel version:
Darwin Kernel Version 19.6.0: Mon Aug 31 22:12:52 PDT 2020; root:xnu-6153.141.2~1/RELEASE_X86_64
Kernel UUID: 05D51A3D-3A87-3FF0-98C3-9CF3827A3EDD
Kernel slide:     0x0000000012400000
Kernel text base: 0xffffff8012600000
__HIB  text base: 0xffffff8012500000
System model name: iMac19,1 (Mac-AA95B1DDAB278B95)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 3240863692158
last loaded kext at 14784805647: >!AHIDKeyboard 209 (addr 0xffffff7f9596a000, size 45056)
last unloaded kext at 216514934027: >!ASMCRTC 1.0 (addr 0xffffff7f94603000, size 28672)
loaded kexts:
com.avast.PacketForwarder 2.1
com.avast.FileShield 4.0.0
>!ATopCaseHIDEventDriver 3430.1
>AudioAUUC 1.70
@fileutil 20.036.15
>AGPM 111.4.4
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>!AHDA 283.15
@filesystems.autofs 3.0
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 3.1.0
@kext.AMDRadeonX4000 3.1.0
@kext.AMDRadeonServiceManager 3.1.0
>!AGraphicsDevicePolicy 5.2.6
@AGDCPluginDisplayMetrics 5.2.6
@kext.AMD9500!C 3.1.0
>!A!IKBLGraphics 14.0.7
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.6f7
>pmtelemetry 1
>!A!ICFLGraphicsFramebuffer 14.0.7
>!AMCCSControl 1.14
@Dont_Steal_Mac_OS_X 7.0.0
>!ASMCLMU 212
>!AThunderboltIP 3.1.4
>!AGFXHDA 100.1.429
>eficheck 1
>!A!IPCHPMC 2.0.1
>!A!ISlowAdaptiveClocking 4.0.0
>BCMWLANFirmware4364.Hashstore 1
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>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
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>!ASDXC 1.7.7
|!ABCM5701Ethernet 10.3.5
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$!AImage4 1
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>!AGraphicsControl 5.2.6
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|IOAVB!F 850.1
|IOAccelerator!F2 438.7.3
>!AHDA!C 283.15
|IOHDA!F 283.15
>!ASMBus!C 1.0.18d1
|IO!BHost!CUARTTransport 7.0.6f7
|IO!BHost!CTransport 7.0.6f7
|IO!B!F 7.0.6f7
|IO!BPacketLogger 7.0.6f7
|IONDRVSupport 576.1
>!ASMBusPCI 1.0.14d1
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
@!AGPUWrangler 5.2.6
@!AGraphicsDeviceControl 5.2.6
|IOGraphics!F 576.1
|IOSlowAdaptiveClocking!F 1.0.0
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
@plugin.IOgPTPPlugin 840.3
>usb.!UHub 1.2
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
|IOAudio!F 300.2
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|IOThunderbolt!F 7.6.1
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>IOImageLoader 1.0.0
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$quarantine 4
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>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
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>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
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|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
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Adobe Administrator

 • 

10K Messages

 • 

135.7K Points

This appears to be an OS-level crash. Have you contacted Apple support?

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

 • 

156 Points

Not yet but apparently that's my next step. Thank you Rikk!

172 Messages

 • 

1.7K Points

The fact that you have LrC Version 10 is probably the issue, thousands are having issues, and many have gone back to V9.4. That said, it wouldn't hurt to show you how to "clean" your Mac, or give it the "once over" as I call it.

Try Onyx to rule out a corrupt cache or application state, instructions below (I was a Mac IT pro for 25 years). I've fixed app issues hundreds of times with it! Download the free Onyx (https://www.titanium-software.fr/en/onyx.html), select the Onyx version for your OS, download, run it, reboot.


Download the free Onyx (https://www.titanium-software.fr/en/onyx.html), select the Onyx version for your OS, download, run it, reboot.


In Onyx run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services. Hit the "Options" button across from "Internet" and check/deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, (which are OFF by default), but make any other choices you want to keep. Don't know what something is? Google it, or ask me, or don’t run it, then hit Run Tasks. After it's done it will ask for a reboot.

Also try to fix any directory damage by running Disk First Aid from Disk Utility: boot into Recovery Mode, (hold down Command-R when booting). When you're in Recovery Mode go to the Utilities menu and launch Disk Utility, select Macintosh HD (or whatever), and say Repair Disk. When done go to Apple Menu for Startup disk and restart normally.

It may not fix your V.10 issue, but if it's a MacOS issue it might help.

9 Messages

 • 

156 Points

Thanks Carlos,

Just an update, I also had also downloaded Photoshop 2021 which ended up being the culprit. After Apple's help going into safe mode they determined nothing was wrong with the Mac but while in safe mode Photoshop crashed. I finally got a crash report and learned there was an error in the display driver.

I uninstalled PS and reloaded and so far everything is working correctly. No crashes yet! *Crossing fingers*

(edited)

16 Messages

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1.6K Points

Doesn't a "driver" problem make it an Apple issue?

9 Messages

 • 

156 Points

I'm not sure Kenneth - I reloaded PSP and everything is fine now!

16 Messages

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1.6K Points

Glad it's working for you  :-)

9 Messages

 • 

156 Points

Well, I spoke too soon. Yesterday I did all kinds of edits but today the Mac has crashed three times while using Lightroom & Photoshop together. *Sigh* 

(edited)

172 Messages

 • 

1.7K Points

Have you followed my "run Onyx, fix Directory Damage" tip?

9 Messages

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156 Points

Thanks Carlos
I just downloaded and ran Onyx. Thank you for the perfect directions. I guess we will see if that helps when I return to work tomorrow. *Crossing fingers*

P.S. I didn't get a report from Onyx. It just ran, restarted and that was it. It was pretty fast actually. 

172 Messages

 • 

1.7K Points

Yeah, there's no report, it just reboots. Good luck! Run Onyx every couple of months, also try the directory damage fix with Disk Utility if you're still having issues.

2 Messages

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70 Points

6 m ago

Since the new version of lightroomC my imac freezes completely. I have to use the power on and off button. very frustrating. what is the simple fix please?

172 Messages

 • 

1.7K Points

See my "how to run Onyx" tip higher up (the first one). Then, are you using a custom calibration profile on your monitor? Deselect it and select AdobeRGB or srgb. You may need to reinstall your printer driver, or try turning the GPU on or off.

(edited)

2 Messages

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70 Points

thankyou I ran Onyx and so far so good.🤞🏼

9 Messages

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156 Points

6 m ago

I started working this morning and LR & PS were much faster after running Onyx last night. I was scooting right along and 90 minutes later Lightroom crashed while I was trying to re-size an image. I brought everything back up and about an hour later it crashed again. This time I was copying my Lightroom setting from one image to another. So frustrating... 

172 Messages

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1.7K Points

Have you seen the posts about the monitor profiles? Using a user-created profile seems to trigger a bug in V10, so going back (I know it may be painful) to AdobeRGB or SRGB (or whatever was the Default profile from Apple) in System Preferences/Displays/ Color may stop the slowness and crashing.

1 Message

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60 Points

Hi Carlos, and Jessica, I’m having a major crash issue that is totally hampering my workflow. I have to manually shut down my computer and it is driving me crazy. Carlos I was wondering how I can go back to version 9.4?

I don’t know if I am on this forum automatically but my email is jayme @ jaymehalbritter.com, thanks!!!

16 Messages

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1.6K Points

You can roll back to V 9.4 in the Adobe Creative Cloud app. On the Lightroom Classic line, click on the three dots on the right end of that line. Then choose "Previous Versions"

172 Messages

 • 

1.7K Points

@Jessica Wellman Have you tried resetting your Lightroom Prefs? It's relatively painless, it doesn't reset all your prefs.

To reset your LR preferences: 

1. Close Lightroom. 

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 

3. Overwrite the Preferences when prompted by the dialog. 

4. Close Lightroom. 

5. Restart Lightroom

Adobe Administrator

 • 

10K Messages

 • 

135.7K Points

6 m ago

We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe or Apple?

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

82 Points

There is clearly a problem with how lightroom is running on a Mac, I’ve updated to the latest version and it keeps crashing on me every time I go to edit a photo on the develop tab.

should Adobe not be addressing this issue with their software on Macs??

172 Messages

 • 

1.7K Points

See my previous post "try Onyx". It may be your Mac OS, not Lightroom itself.

3 Messages

 • 

82 Points

Had a look at that, not sure it works Carlos

172 Messages

 • 

1.7K Points

Not sure what works, Onyx? Did you run Onyx? I've cured thousands of app crashes with it.

Champion

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6.5K Messages

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109.6K Points

@bocmcm2020 Turn off GPU in Preferences > Performance. If that solves it, roll back to 10.0 so you can turn GPU back on, or leave the GPU off until 10.2 comes out. The fix is coming.

(edited)

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

3 Messages

 • 

82 Points

Hi Victoria, yeah I’ve turned off the gpu in preferences and seems to be working now, hopefully it stays like that 🙏 thanks

4 Messages

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90 Points

4 m ago

I have been crashing since mid-December.  Adobe rep attempted to fix, no luck thus far after 3 hours with various reps and my PC guru, plus new PC.   Quite frustrating.  I am at a complete standstill. 

Anyone recommend a replacement for Adobe Lightroom?

172 Messages

 • 

1.7K Points

Yes, Lightroom V. 9.4 works great on my iMac, and on Windows too (I hear). You can't beat the cloud features with other editors (they don't have it).

4 Messages

 • 

90 Points

Anyone try Capture One?   Issues with Capture One?  Seems it may be time to consider a change after many years with Lightroom, I cannot afford wasting time on fixes.

172 Messages

 • 

1.7K Points

@danciske I have wasted no time on fixes, because I didn't upgrade! Going to Capture One, with the same "I don't need an IT guy" approach will also end up wasting your time. Here's my IT tips, posted on other threads also:

NEVER use Auto-update, turn that feature off in Creative Cloud. Wait until you get the "all clear" from Jeff Harmon (Photo Taco Podcast) or Victoria Bampton (lightroomqueen.com) that it's OK to upgrade. Same with your MacOS, listen to The Mac Observer's "The Mac Geek Gab" podcast. I'm still on Catalina, I NEVER upgrade until the ".2" version, giving Apple time to squash the usual bugs.

Also: did you ever see a corporate computer user without an IT Department (onsite or off)? You are your own corporation, get an IT department! If I was your IT, (and for 25 years, I was a Mac IT Pro), you would NEVER have moved to either Big Sur or LR Classic V.10...yet. Be conservative in your device upgrades, look hard before you leap!

1 Message

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60 Points

Good day people I am going through the same issue and tried all the steps but still nothing 

Maestro

61 Messages

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566 Points

1 m ago

This problem is related to Adobe's Lightroom version 10. If you have have the option, it seems the common solution is to backup your entire volume of photos and LRC 10 edits, and put that on a shelf, and then re-install LRC 9.4. 

I spent thousands upgrading my older Mac Pro thinking it was too old and slow, only to later discover that thousands of professionals are experiencing problems with crashes and slow UI in LRC 10 across all Mac operating systems due to Adobe's negligent release of LRC 10.

They have supplied no information or timeline expectation of a fix, ever. They may be abandoning LRC altogether, I'm not sure. Capture One is an alternative, but also has its faults. 

You can try disabling GPU acceleration and disabling custom monitor profiles, but in my case it made little difference, and now I have to review all of my edits and re-edit them by looking at the output on different computers (which is professionally inexcusable, and totally insane, of course).

Meanwhile, they keep taking our money, despite their implicit breach of contract. 

5 Messages

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108 Points

Certainly unacceptable from Adobe!

Too many problems, no fixes, no commitment to fix them soon.... and still collecting our money...

Maestro

61 Messages

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566 Points

I'm not sure what will even get their attention on this matter short of a class action lawsuit or something more unspeakable. They have never issued a warning about the problem, which should have been a popup advising against installing what is ostensibly beta test software, if they were to continue offering it at all. We all should have been warned. They knew about the problems at least as early as October, and almost assuredly earlier. 

Even if I switch to Capture One, I still need Photoshop, so they're getting the money either way. Perhaps I could make due with PS6, though. I am suffering worse than I have in my entire life because of their malfeasance, and I started using Photoshop and Illustrator in the 80's. My ability to deliver color correct architectural photography has been completely destroyed, as is my turnaround time, and I have bills to pay and a family to support. Even working 15+ hours a day, seven days a week has me months behind on deliverables now, with no end in sight. My reputation is being destroyed, and any solution besides a 'fix' to the software will set me weeks further behind. 

It is incomprehensible that they have not ever warned anyone about the ramifications of using this ruinous software release. 

172 Messages

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1.7K Points

@Maestro Actually the real solution is/was...Don't Upgrade to V10!

NEVER use Auto-update, turn that feature off in Creative Cloud. Wait until you get the "all clear" from Jeff Harmon (Photo Taco Podcast) or Victoria Bampton (lightroomqueen.com) that it's OK to upgrade. Same with your MacOS, listen to The Mac Observer's "The Mac Geek Gab" podcast (or read the website). I'm still on Catalina, I NEVER upgrade until the ".2"  “.3” version, giving Apple time to squash the usual bugs.

Also: did you ever see a corporate computer user without an IT Department (onsite or off)? You are your own corporation, get an IT department! If I was your IT, (and for 25 years, I was a Mac IT Pro), you would NEVER have moved to either Big Sur or LR Classic V.10...yet. Be conservative in your device upgrades, look hard before you leap!