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Adobe Photoshop Family

305 Messages

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4.6K Points

Wed, May 16, 2018 4:25 PM

Solved

Lightroom Classic: Crashing after importing on Windows 10

I admit that my HP Pavilion computer is ancient, only 8 GB RAM. But for the last couple of updates, whenever I import images, I can count on Lightroom crashing one time after I complete the import. The import goes fine, no problems with the images being imported. When I start Lightroom again it has reverted to the previous set of images I have been working with and I have to go to "Previous Import" to get to the images that I have just imported. Then I can work without problems from there on out. The crash doesn't happen immediately. I can usually start to work with the images for a few minutes before I get the "Lightroom has stopped working" box. I have to choose the option to close Lightroom. Not a huge problem, but a bit annoying. Any suggestions?

Responses

Adobe Administrator

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522 Messages

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9.8K Points

3 years ago

Thanks for reporting, James.
There is a crash reported while ejecting the SD card.
Could you please see after clearing the "Eject after import" check box?
We are aware of this issue and a fix is under way.

Thanks,
Sunil

22 Messages

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416 Points

3 years ago

I had another thread reporting similar behaviour.  This solution wasn't suggested on that thread but might be helpful in my case.  I too am experiencing crashes after import and have always had the "Eject after import" box checked.  I will try unchecking that and seeing if it helps.

Thanks to Adobe for addressing these issues.  I know there have been a lot of complaints about customer support, but recently I have seen far more involvement from an official Rep than had been the norm in the past.

22 Messages

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416 Points

3 years ago

That solution did not work for me.  The first time I imported photos from an SD card reader it worked okay, But I had to close Lightroom to get it to release the card reader so I could eject it.  I put a second card in for import (after restarting Lightroom) and it locked up on me again, even with the "Eject after import" box unchecked.

Adobe Administrator

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9.2K Messages

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128.3K Points

3 years ago

Until the fix comes in Larry, it might be less aggravating for you to copy the SD card contents to your local drive and import from there. I realize it is a workaround but hopefully short-lived! Let us know how it goes. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

305 Messages

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4.6K Points

3 years ago

I have tried this one time so far. I can confirm that following this procedure, at least this one time, prevented Lightroom from crashing following the import. Thank you for the suggestion.

22 Messages

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416 Points

3 years ago

I rolled back to 7.3.  I still have the problem.  I'm going to roll back to 7.2 tonight.  

22 Messages

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416 Points

3 years ago

Updated from 7.2 > 7.4

HOORAY!  My problem of crashing after import is fixed!!!!!  And the culling process seems much faster.  I'm so happy you folks were able to fix this issue.  And contrary to what a lot of posters have said, I thought you folks were doing pretty well on keeping us updated.  Could have been a little more, but I'm not unhappy about it.  

Thank you, thank you, thank you for fixing this!  Now I can get on with making breathtaking images with alacrity.

305 Messages

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4.6K Points

3 years ago

Yes, I can verify that the problem has been resolved on my Windows 10 system as well. Thank you, Adobe.