thomas_geist's profile

34 Messages

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948 Points

Fri, Jun 21, 2019 6:44 PM

Lightroom Classic crashes when network drive is ejected

macOS 10.14 Mojave
Lightroom Classic 8.3.1

Whenever I eject a network drive, Lightroom Classic crashes and has to be restarted anew.
100% reproducible.

Responses

34 Messages

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598 Points

2 y ago

So don't eject the drive while you're using LR Classic -- or most other apps. If you're working on a Mac it will also complain if you eject a drive without telling it first.

174 Messages

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3K Points

2 y ago

Hi Thomas! Not enough info given above to confirm if it's a bug or not. If the network drive does not contain any files critical to LR function, then it could be a bug; for e.g., if the network drive only contained folders of raw images imported into your LR catalog, then if the network drive disconnects, the drive's green light in LR's Folder Panel (Library Module) should change to grey and LR should continue to run as normal - so a repeatable crash in this instance would suggest a bug.

However, if the network drive in question does contain any files critical to LR function, then that's not a bug - that's expected behaviour. So, you need to determine what LR-related files are on that drive.

Does the network drive contain any files such as the catalog, previews, or caches? As macOS is a form of Unix, you also need to be aware of any soft links to folders that may ultimately result in critical files being placed on the network drive.

I haven't checked, but I'm guessing LR 8.3.1 has the same restriction as earlier version (i.e. certain files should NOT be placed on network drives - they must be on either internal or USB/Thunderbolt-attached storage). While you mentioned earlier versions of LR never crashed when the network drive disconnected, we can't assume you've just done an in-place upgrade to 8.3.1 - we have to rule out any potential storage reconfiguration that may have been done.

If it's still crashing and you don't think you have any files critical to LR function on the network drive, then I recommend contacting Adobe Support.

Hope it's sorted soon...

Employee

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118 Messages

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2.3K Points

2 y ago

Hi Thomas,

We could not find any crashes reports tagged with your email address registered on this forum. If Lr crashes next time, add your email address in the crash report so that we can identify your crash report and debug the issue.

You can reference https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html for more details.

-Satish

799 Messages

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11.5K Points

2 y ago

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