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Adobe Photoshop Family

3 Messages

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120 Points

Tue, Jan 23, 2018 1:18 PM

Lightroom Classic: Crashes instantly on launch

instant crash on opening Lightroom

Responses

Champion

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1.4K Messages

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24.5K Points

3 years ago

Anni, can you provide more information?

OS? Version Number?
Lightroom CC Version Number? (Help>System Info...)
Any error messages?
Describe what 'crashes' looks like.

3 Messages

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120 Points

3 years ago

Macbook Pro 2, lightroom version 2015.8 [1099473] ,Mac OS 10.13.2
immidiately open up to crash page form lightroom saying that a report will be send to Adobe - I agree and give my e-mail - accept ... ask me to re-open Lightroom - I accept and it happens all over again...

Champion

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1.4K Messages

 • 

24.5K Points

3 years ago

Using your Adobe Creative Cloud App to update Lightroom, download and install CC2015.14, which is 6 updates newer. Do you still see the problem after updating to the most recent version of CC2015?

3 Messages

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120 Points

thank you - that solved it!