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11 Messages

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330 Points

Wed, Apr 11, 2018 8:12 PM

Lightroom Classic: Connecting to Dynamic Link server failed while importing videos

I'm a new user to Lightroom CC Classic and am going through importing my photo and video library from a hard drive. When it gets to videos, it fails, both on mp4 and movs with the error message about "Connecting to Dynamic Link server failed. (1)".

Responses

Adobe Administrator

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522 Messages

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9.8K Points

3 years ago

Peter,
Which operating system are you using?
On Windows, could you please try ending the dynamic link manager process?

1. Close Lightroom.
2. Press Ctrl + Alt + Delete > Start Task Manager > Process.
3. Select Dynamic Link Manager > End Process.
4. Start Lightroom.

Thanks,
Sunil

10 Messages

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188 Points

Sunil! I'm very happy to say that your simple process worked like a charm. Thank you x 14,067 (number of files initially unable to import)!

11 Messages

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330 Points

3 years ago

Windows 10, version 1709 Build 16299.309).

Doing what you suggested now.

1 Message

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60 Points

3 years ago

Happens to me all the time, its really quite problematic and unacceptable to have this continue. Mine will import fine for a few days then all of the sudden fail on video import. Mac 10:11:6 El Capitan. The only fix i have found is to completely uninstall and re-insall lightroom.  I am on a ship on a 4 month project with daily video and photo uploads so this is a major problem. It takes about 6 hours to reinstall as we often have a poor connection. I am so happy that  I pay for this to keep happening. 

1 Message

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80 Points

3 years ago

Did this work? I am getting the same error message but on a MAC

423 Messages

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7.9K Points

2 years ago

I have this same issue on iMac. Very annoying and potentially disastrous if my work video files are being imported sporadically/unreliably. I have to eject the card, reinsert memory card and do a second import to get the files. Fix now!

1 Message

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120 Points

2 years ago

I have this same issue, and have been encountering it for a little while. I had temporarily solved my problem a few weeks ago by removing the limits on the video cache memory (in preferences) but it was short lived, allowing me only one more import.
Digging through forums has shown this type of complication (with the video cache filling up and unable to be purged, the failure to connect to dynamic link server) has been an issue FOR YEARS now and still not fixed. I'm not asking for Lightroom to support full video editing, I just want to be able to import and catalog video files along with the photos, without worrying about whether some were missed or cannot be read, etc.

2 Messages

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92 Points

2 years ago

Got the same problem...

9 Messages

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202 Points

2 years ago

Same issue here aswell. Been happening for over a year. Unacceptable!

47 Messages

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770 Points

2 years ago

Same issue

1 Message

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120 Points

2 years ago

For those experiencing the same issue on a Mac, as I was, try:
1.Quit Lightroom.

2. Opening "Activity Monitor" and look for those same processes as on Windows. i.e "dynamiclinkmanager" ( I picked "dynamiclinkserver" too)

3.With those selected click the top left octagonal icon - (it was nice clear red stop sign previously but is now just another oh so cool but unclear grey Mac graphic) that should kill those processes,

4. Reopen Lightroom Classic and try importing the MP4 videos, this worked for me.

2 Messages

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92 Points

Great ! That worked for me. Any ideas what triggers these "Dynamic" processes ? 

1 Message

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60 Points

Worked for me too. Thanks a lot.

4 Messages

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160 Points

2 years ago

I've tried everything posted on this forum and one or two more and nothing works.

 

1. Uninstalled and reinstalled the latest Lightroom Classic

2. Deleted the Dynamic Server folder

3. Opened Activity Monitor and quit the Dynamic Server processes

4. Disabled the Splash screen when starting Lightroom Classic

5. Changed all my .MP4 files from opening with Quicktime by default to now open with VLC

6. Tried to open the video files directly with Lightroom via 'Open With' in the Finder

7. Used Clean My Mac 3 to see if that helped. It didn't.

 

Nothing works. All my software is up to date. The files are from a Lumix G9 & GX8.

 

Adobe are you working on this problem?

2 Messages

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94 Points

I am experiencing the same problem and tried EVERYTHING on you list as well!!  This is so frustrating. 

1 Message

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64 Points

me, too!
I'm using LUMIX G9.
(I did everything, too.)

LR classic CC must have some compatibility issue with Panasonic's MP4 format.



6 Messages

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170 Points

I've been having the same problem, and first thought it was an issue with MP4 files imported from my G9. But no - I now have a problem importing iPhone videos to LR, as well. It works intermittently, and usually only with a small number of files. I think the root cause is the Dynamic Link Server, as others have suggested. I'm on a 2018 Mac Mini, with everything up to date. Hey, Adobe - I don't want to edit my videos in LR - I just want to import them to the Library! How hard is that to fix?

1 Message

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82 Points

same issue here....has Adobe not addressed this issue yet?  So many having this same problem

32 Messages

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852 Points

Same issue. None of the steps have worked. Anyone find a solution?

423 Messages

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7.9K Points

2 years ago

Are we going to see this fixed?

4 Messages

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110 Points

2 years ago

Just started having the problem again today.  Used to be a major pain, then it started working.  Now it's back to preventing me from archiving videos with photos.  Damn it, Adobe.  This has been going on way too long for you to ignore it.  I bet if I stopped paying my $69 per month, you wouldn't ignore that - would you?

2 Messages

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94 Points

2 years ago

I am having the SAME PROBLEM!!!  I did not have this issue until recently.  I was able to import videos and images with no problem.  NOW . . . I am unable to do so!  Why has this issue not been resolved??

2 Messages

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92 Points

2 years ago

I managed to fix the issue I had, you need to shut down Lightroom and then delete the files , this is the process I used on a Mac


1.Quit Lightroom.

2. Opening "Activity Monitor" and look for those same processes as on Windows. i.e "dynamiclinkmanager" ( I picked "dynamiclinkserver" too)

3.With those selected click the top left octagonal icon - (it was nice clear red stop sign previously but is now just another oh so cool but unclear grey Mac graphic) that should kill those processes, 

4. Reopen Lightroom Classic and try importing the MP4 videos, this worked for me.