6 Messages
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150 Points
Lightroom Classic: Collections and Publish Services disappear
Using LR Classic CC.
I just transitioned from a 6 year old Lenovo W510 laptop to a Dell XPS 15 Touch. I immediately noticed that Collections and Publish Services were missing in LR on the Dell. Just gone. There is a huge black space instead. I reached out to adobe.forum for help and tinkered while waiting. Meanwhile, I stumbled across an interesting behavior: If I closed Folders, Collections and Publish Services appeared! Yay! But when I re-opened Folders, Collections and Publish Services vanished again. I use all of these extensively, so this is a huge annoyance and inconvenience.
I was advised to removed/re-install LR, but there was no change in behavior. It turns out that LR has some inexplicable/undocumented limit as to how many folders it can show (!). How I know: I have 627 folders and about 15 or more were expanded. That is, each was showing their numerous sub-folders. I closed all the sub-folders so that only the 627 main folders were listed under Folders and Collections reappeared (!). But not Publish Services. That remained missing. Next, I closed Folders, collapsing all my folders and Published Services appeared (in addition to Collections). Of course, when I re-opened Folders, Collections appeared (but not Pub.Serv.). It will be incredibly annoying/awkward to have to play games opening and closing Folders to get access to Collections and Publish Services and vice versa, going forward. I am massively disappointed. It gets worse ...
I ran into a similar problem with the Keywords List a couple of years ago. I discovered, on my Lenovo W510, that the list only showed my keywords through the letter P, even though I have many others that go all the way through to the letter Z. Oddly/amazingly, LR only shows keywords about halfway through the letter D on my new Dell XPS 15 Touch! So the vast majority of my keywords can't be found or seen or edited.This goes to explain why I didn't encounter the limit on folders on my Lenovo. Something about LR Classic CC and the Dell limit folders and keywords to a greater degree than on the Lenovo. Bizarre. Infuriating. Disappointing. I'm really quite angry that I spent 4+ hours figuring all this out, wasting time of a number of other LR users, including Victoria Bampton, and having to writing this "conversation."
I just transitioned from a 6 year old Lenovo W510 laptop to a Dell XPS 15 Touch. I immediately noticed that Collections and Publish Services were missing in LR on the Dell. Just gone. There is a huge black space instead. I reached out to adobe.forum for help and tinkered while waiting. Meanwhile, I stumbled across an interesting behavior: If I closed Folders, Collections and Publish Services appeared! Yay! But when I re-opened Folders, Collections and Publish Services vanished again. I use all of these extensively, so this is a huge annoyance and inconvenience.
I was advised to removed/re-install LR, but there was no change in behavior. It turns out that LR has some inexplicable/undocumented limit as to how many folders it can show (!). How I know: I have 627 folders and about 15 or more were expanded. That is, each was showing their numerous sub-folders. I closed all the sub-folders so that only the 627 main folders were listed under Folders and Collections reappeared (!). But not Publish Services. That remained missing. Next, I closed Folders, collapsing all my folders and Published Services appeared (in addition to Collections). Of course, when I re-opened Folders, Collections appeared (but not Pub.Serv.). It will be incredibly annoying/awkward to have to play games opening and closing Folders to get access to Collections and Publish Services and vice versa, going forward. I am massively disappointed. It gets worse ...
I ran into a similar problem with the Keywords List a couple of years ago. I discovered, on my Lenovo W510, that the list only showed my keywords through the letter P, even though I have many others that go all the way through to the letter Z. Oddly/amazingly, LR only shows keywords about halfway through the letter D on my new Dell XPS 15 Touch! So the vast majority of my keywords can't be found or seen or edited.This goes to explain why I didn't encounter the limit on folders on my Lenovo. Something about LR Classic CC and the Dell limit folders and keywords to a greater degree than on the Lenovo. Bizarre. Infuriating. Disappointing. I'm really quite angry that I spent 4+ hours figuring all this out, wasting time of a number of other LR users, including Victoria Bampton, and having to writing this "conversation."
Responses
Official Solution
sunil_bhaskaran
Adobe Administrator
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519 Messages
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9.8K Points
3 years ago
We are investigating this issue.
Thanks,
Sunil
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roelof_moorlag
281 Messages
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5.1K Points
3 years ago
However i noticed your sentence "If I closed Folders, Collections and Publish Services appeared!". This is LR behaviour i set myself deliberately by rightclicking the Folderbar or Collections bar and choose the 'Solo mode' option.
I don't think thats the issue here but it's worth checking it out.
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roelof_moorlag
281 Messages
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5.1K Points
3 years ago
Another way (maybe) to keep track is to use the 26 letters of the alfabet as 'parents' where all keywords starting with a certain letter reside,
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Victoria_Bampton_Lightroom_Queen
Champion
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6.1K Messages
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106.1K Points
3 years ago
The keyword list length is a known issue that's been around for years https://feedback.photoshop.com/photoshop_family/topics/i_cannot_access_the_whole_keyword_list_to_edi...
I haven't come across it affecting collections and publish services before, but I'd guess most people have a folder hierarchy rather than an incredibly long list.
Victoria Bampton a.k.a. The Lightroom Queen
www.lightroomqueen.com
Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.
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john_brzezinski
6 Messages
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150 Points
3 years ago
I used keywords extensively and have a great many. Of course, I have no idea how many because I can't see most of the list. Frustrating.
The really weird part: My old Lenovo W510 laptop shows many more keywords than my brand new Dell XPS 15 Touch. The Lenovo showed keywords through the letter P. The new Dell only shows keywords about halfway through the letter D. So the vast majority of my keywords are now invisible. Very bizarre.
But this appears to explains why I didn't encounter a limit on folders on my Lenovo. The Lenovo (Windows 7) lets me see more than the Dell (WIndows 10).
As for the panels on the left: I have 627 folders in Folders (and several to many sub-folders under each folder; and sometimes sub-sub-folders). And I intend to add more in the coming years (each folder represents a project), so I am now worried that eventually I won't be able to see them all. (I am adding about 50-60 folders per year.) Do you have any suggestion who I can contact at Adobe to request that they fix this limitation? Thanks again for your help. -John
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John_R_Ellis
Champion
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5.5K Messages
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97.2K Points
3 years ago
https://feedback.photoshop.com/photoshop_family/topics/i_cannot_access_the_whole_keyword_list_to_edi...
https://helpx.adobe.com/lightroom/kb/lightroom-doesnt-display-all-keywords.html
It's simply not accurate to call this a "limitation" of Windows -- Adobe just "forgot" to do what every software developer has to do when making long scrollable lists on Windows. The maximize size of a window at the lowest software layer in Windows is indeed limited to a maximum height of 2^15-1 pixels (32K pixels). Software that presents long, scrolling lists to the user must repaint the window with the current view into the list. Most software uses higher-level libraries that do this for the developer.
But Windows LR implemented its own user-interface controls rather than use such libraries. While some parts of LR, such as Library grid view, do the necessary repainting, other parts don't, including Keyword List, Collections, and Folders, and these parts are limited to a maximum size. LR doesn't even warn the user about such limits!
The solution, not a "workaround", is for Adobe to do what they should have done ten years ago, completing the implementation of the internal user-interface controls used for scrollable lists. Every software developer has to do this, either directly or by using an existing library. It's pretty shameful for Adobe engineers to blame this on Windows rather than acknowledge they chose to cut corners.
Imagine if Library grid view were limited to just 150 rows of thumbnails, and Adobe blamed that on a "Windows limitation"! Silly, right? But that's precisely what Adobe has long done with the Keyword List, Collections, Folders, and other panels.
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John_R_Ellis
Champion
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5.5K Messages
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97.2K Points
3 years ago
Most likely this is because your new computer's screen is higher resolution, with the fonts used in Keyword List being much taller (in pixels). As explained above, the maximum size of the Keyword List panel is 2^15-1 (32,767) pixels, so increasing the pixel size of the fonts reduces the total number of lines shown.
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john_brzezinski
6 Messages
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150 Points
3 years ago
Any progress?
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leroy_schulz_7242165
60 Messages
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994 Points
2 years ago
I've run into what appears to be a related issue. Please see https://feedback.photoshop.com/photoshop_family/topics/missing-folders-in-library-folder-view.
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remov_b4_flight
98 Messages
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2K Points
a year ago
In Lightroom Classic 9.0 , One huge collection set is expanded,
But cannot to scroll to tail of collection set.
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