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225 Messages

 • 

3.6K Points

Sun, Sep 30, 2018 10:00 PM

Lightroom Classic CC: doesn't see portrait pictures from iPhone

1. Take portrait pictures on iPhone XS.
2. Export the original pictures (HEIC files) from iPhone to a folder.
3. Export portrait pictures based on the same pictures (JPEG files) from iPhone to the same folder (use drag&drop this time).
4. Import pictures into Lightroom.

Should Be: The original and the portrait pictures must be imported.

Actual Result: Only the original pictures will be imported. The portrait pictures are even not visible on import dialog. If you move them to another folder, then it works fine.

Responses

Official Solution

Employee

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109 Messages

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2.2K Points

2 years ago

Hi Dmitry,
By default Lightroom Classic does not import the JPG sidecar file, and the same behaviour exists with other formats as well.
However, this behaviour can be changed by toggling the following setting in Lightroom preferences: 

  

After enabling this setting, the JPG images should be detected and imported by Lightroom. Try out changing this setting and let us know if you still observe any issues. 

Thanks
Satish

225 Messages

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3.6K Points

HEIC is not a RAW file and this logic must not be applied to them. This is the same as if you don't import JPEG files when PNG files with the same names exist.

9 Messages

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150 Points

2 years ago

Hi Dmitry, it sounds like you are copying HEIC portrait images from your iPhone to your desktop PC and are importing using Lightroom CC for Mac or Windows--is that right?  I think this is what you mean, and you are not using the Lightroom app for iOS, because the behavior is different on the iOS app.  LR iOS will import original HEIC images on your iOS Camera Roll unless the image is a Portrait image or has edits, and in these cases LR iOS imports a JPG version of the image only with the edits or depth effect applied.

I don't think I understand your workflow, because I cannot reproduce the result you described.  I transferred a HEIC image with the Portrait effect to my desktop using Mac's Image Capture app--both the original HEIC and a JPG version with the portrait effect applied were transferred to my desktop and Lightroom CC can see and import these.


For Step 2, can you clarify if you are exporting the original from iPhone to an iCloud Drive folder, or are you using a desktop app like Mac's Image Capture or Windows File Explorer to transfer?

225 Messages

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3.6K Points

2 years ago

I export images using the standard Photos app on macOS. I saw the issue many times (with the same images) before I found a workaround.

9 Messages

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150 Points

2 years ago

Thanks for the additional info.  I will try again with an iPhone XS as I cannot reproduce on my iPhone 8+.  When I let LRCC import the HEIC original and its JPG copy with the portrait effect applied, both are allowed to import.  

225 Messages

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3.6K Points

Make sure that your JPEG and HEIC files have the same filename.

225 Messages

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3.6K Points

2 years ago

I tried to import them in two stages. First JPEGs. And then HEICs.

9 Messages

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150 Points

2 years ago

Whether I import one at a time or together, both the HEIC and JPG with effects are imported into LRCC.  Your steps seem clear, so I don't understand how you reproduce this and I can't.  Let me ask a team mate closer to LRCC to take a look and see if he has some ideas.  Thanks again!

9 Messages

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150 Points

2 years ago

I heard back from my teammate:

This is expected.  When using Apple Photo to Export Portraits in "Unmodified Originals" will just save the HEIC, XMP, and AAE file.  The AAE file contains the depth effect information.   LrCC does not import AAE files.  Therefore only the HEIC is imported.  The workaround is the way to go around this behavior.

225 Messages

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3.6K Points

2 years ago

The reported issue has nothing to do with XMP and AAE files. The issue happens with HEIC and JPEG files. Lightroom doesn't see new JPEG files that are produced from already imported HEIC files by the Apple Photos app on the latest macOS.

9 Messages

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150 Points

2 years ago

I read that, but after a genuine effort I can't reproduce using your steps or similar steps.  

I'll send a direct message with additional guidance.

225 Messages

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3.6K Points

2 years ago

Sometimes it's required to analyze the code when it's hard to reproduce the issue in order to fix it.

9 Messages

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150 Points

2 years ago

Hi Dmitry

I sent you a direct message, with a request to share info that you may not want to share publicly here.  I mention it just in case my email gets filtered and blocked from your inbox.

225 Messages

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3.6K Points

2 years ago

What I've just found is that the issue is not related to the same HEIC and JPEG files. It just happens. I've added 7 more pictures and Lightroom can see only 1 of them. If I add the pictures to a new folder, then it works fine.

225 Messages

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3.6K Points

2 years ago

I've investigated the issue. Yes, it happens when you're trying to import .jpeg file with the same name as .HEIC file that was already imported. Lightroom doesn't see such .jpeg files at all. Like they doesn't exists. Example of the filenames affected by the issue: IMG_0273.HEIC and IMG_0273.jpeg. Files must be placed in the same folder. First import HEIC file. Then try to import jpeg file.



You can see that Lightroom can see only the file FullSizeRender 3.jpeg among the new files:






9 Messages

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150 Points

2 years ago

Thanks for your patience and the screenshots.  I confirmed that this is intended for Lightroom Classic CC.  The newer Lightroom CC can import both files (as indicated by my misunderstanding).  I don't have information to share regarding plans to make Lightroom Classic to perform the same as Lightroom CC, but I will forward this thread to the team to show them some users want both the original and also the JPG rendition with effects applied, even it means having multiple versions of each photo in the collection.

Thanks again for taking the time to write about this, how it is a problem for you.

225 Messages

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3.6K Points

On the last example with screenshots I didn't have both versions of the same photos. I had different photos and I couldn't import them. iPhone reuses filenames after user deletes them. And if you import HEIC first, then you can't import some of the new JPEG photos. So, the issue means exactly data loss - not just troubles with portrait pictures.

225 Messages

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3.6K Points

Lightroom CC (not Classic one) is so useless that better you remove it at all.

Adobe Administrator

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8K Messages

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116K Points

2 years ago

Retagged from Lightroom CC to Lightroom Classic CC.
 

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