10 Messages
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182 Points
Fri, Oct 20, 2017 1:30 AM
Acknowledged
Lightroom Classic CC crashing every time I try to open or create a catalog.
When I open Lightroom Classic CC, I get the dialog box where I can choose to open an existing catalog or create a new one. However, I cannot do either. If I try to open a catalog, it starts to load and then crashes. If I create a new catalog, it starts to load and crashes. I've tried restarting my computer and uninstalling and reinstalling Classic CC. No luck.
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Updated
3 years ago
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sunil_bhaskaran
Adobe Administrator
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519 Messages
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9.8K Points
3 years ago
Could you please let us know the machine details? Which operating system do you use?
Thanks,
Sunil
2
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SimonChen
Employee
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1.7K Messages
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32.4K Points
3 years ago
1. Try hold Shift+Alt (Shift+Option on Mac) when launching Lr and reset the Lr preferences.
2. When it crash, could you send the crash report via the Adobe Crash Reporter with your email address?
3. Try https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html to see if by turing of GPU acceleration help preventing the crash.
Principal Scientist, Adobe Lightroom
6
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mike_thezier_1fuohkicml449
10 Messages
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182 Points
3 years ago
3
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SimonChen
Employee
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1.7K Messages
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32.4K Points
3 years ago
Principal Scientist, Adobe Lightroom
1
rytis_e_kaitis
1 Message
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64 Points
3 years ago
1
0
SimonChen
Employee
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1.7K Messages
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32.4K Points
3 years ago
Principal Scientist, Adobe Lightroom
1
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SimonChen
Employee
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1.7K Messages
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32.4K Points
3 years ago
Principal Scientist, Adobe Lightroom
0
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sven_loskill
2 Messages
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70 Points
3 years ago
System is MacOS High Sierra 10.13.12
Tried with and without external SSD attached (I have catalogues on an external SSD drive).
I deinstalled and reinstalled LR.
I did the Shift + Alt dance to reset preferences.
I looked for GPU accel in the plist, but there’s no “UseAutobahn” – so haven’t looked further into that.
This is very frustrating.
I’m done updating.
Does one of you guys have a downloadable dmg of the previous version (6.12 I guess)?
That worked reliably and stable (enough).
2
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faffe
6 Messages
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112 Points
3 years ago
0
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magdel_de_beer
2 Messages
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132 Points
3 years ago
1
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bernardo_serrato
1 Message
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60 Points
3 years ago
0
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