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82 Points

Wed, Nov 28, 2018 1:07 AM

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Lightroom Classic CC crashes when an Android tablet is connected to a USB port

Lightroom Classic CC crashes on Windows 10 when an Android tablet is connected to a USB port.
Crash report has this info:
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFBA933CDE4">
The faulty module is wpdmanager.
The crash occurs after a minute after Lightroom starts. Unplugging a tablet from USB port resolves the issue.
Lightroom could just easily ignore the error, because if Preferences window or any other modal window is open at a time when the crash happens, I can leave the crash dialog open (just moving it aside), close the modal window and continue working just fine.
Took me a week to realize how to work around this bug.

To all those having EXCEPTION_ACCESS_VIOLATION crash all of a sudden: check if you have any external devices connected to USB and try disconnecting them.


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