ian_mcnairn

8 Messages

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286 Points

Thu, May 23, 2019 11:59 AM

Solved

Lightroom Classic CC 8.3: Video export in "Original" format fails

LR Classic CC auto upgraded from 8.2.1 to 8.3 ... with that the ability to export videos in 'Original' format fails. (The progress bar shows action, but no files are exported.) It still can export videos in H.264 format (but obviously downgrades resolution from 4K (3840x2160) down to 1080p which is useless to requirement). I tried clearing video cache and disabling metal video acceleration ... neither addressed the issue.

I downgraded back to 8.2.1 and the functionality returned as designed.

I would suggest that the LR Classic CC 8.3 rev has a functional error with exporting video in 'Original' format.

This is on MacOs 10.13.6

Responses

Official Solution

smit_k

Employee

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294 Messages

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7.8K Points

2 years ago

Lightroom Classic 8.3.1 was released today and contains a fix for this issue. Please update to 8.3.1 and verify that you are no longer seeing the issue. Thank you!

Rikk

Adobe Administrator

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9.2K Messages

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128.3K Points

2 years ago

Ian,

I'd like to try to reproduce what you are seeing. Can you give me specs on the file format, codec, and original camera producing the video so I can match up?

Adobe Photography Products

Quality Engineering - Customer Advocacy

ian_mcnairn

8 Messages

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286 Points

Rikk, I was with every video I had .. 4K, 1080p ... cameras ranged from Canon 1DC, GoPro 7, iPhone X, Premiere Pro output 2000px ... various codecs

2 years ago

John_R_Ellis

Champion

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5.5K Messages

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97.6K Points

2 years ago

Same behavior on my LR 8.3 / Mac OS 10.14.5. Trying to export this file as Original:
https://www.dropbox.com/s/wjkdivsqta8u8gc/exportbug-2019.05.25.MP4?dl=0

shows the progress bar completing, but the file never shows up in the selected destination folder.

Image httpsd2r1vs3d9006apcloudfrontnets3_images1790402RackMultipart20190523-10081-1gdnuty-Untitled_inlinepng1558627036

Rikk

Adobe Administrator

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9.2K Messages

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128.3K Points

I see the same thing, John. I will log it. Thanks for confirming

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 years ago

terra_anonymous

6 Messages

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194 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic v8.3 Video Publishing Broken.

Since the update to v8.3 Lightroom refuses to publish video. There is no error, it just skips over them. I've tried different publishing services and am using the "Original, unedited file" option. I've reverted to version 8.2.1 since video publishing is critical to my workflow.

terra_anonymous

6 Messages

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194 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic v8.3 Video Publishing Broken (merging).

Windows 10, I use a plugin and originally reported the issue to the author, he suggested I try the built in export to Hard Drive publish option which I did and it still did not export video. I also found that Exporting without a publish service (to the Hard Drive) does not work either. The video's are all mp4, a mix from my phone as well as a Panasonic camera.

Note: This conversation was created from a reply on: Lightroom Classic v8.3 Video Publishing Broken.

John_R_Ellis

Champion

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5.5K Messages

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97.6K Points

2 years ago

My test works in 8.3.1, thanks.

reinhard_mathweis

6 Messages

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112 Points

2 years ago

The problem exists unter Lightroom Classic 8.3.1 as well!
No video export in "Original" mode.

John_R_Ellis

Champion

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5.5K Messages

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97.6K Points

Please do the menu command Help > System Info to verify that 8.3.1 actually got installed. (The CC app sometimes fools people into thinking the update succeeded.)

2 years ago

reinhard_mathweis

6 Messages

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112 Points

Lightroom Classic-Version: 8.3.1 [ 201905241238-dcd7e2de ]

I re-started Lightroom and the iMac; same problem.

2 years ago

svale_sp

2 Messages

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70 Points

2 years ago

Problem is with video PUBLISH, not export. First video is published, then Publish hangs on second video. Occurs with LR built-in Hard Drive Publish, as well as third party Collection Publisher. Note: Problem only occurs when Graphics Acceleration is on. LR 8.3.1. OS X Mojave. 2017 iMac.

John_R_Ellis

Champion

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5.5K Messages

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97.6K Points

I'm not able to replicate that on my 8.3.1 / Mac OS 10.14.5 / Use Graphics Processor checked. Here are the Hard Drive publish-service settings I used:

Image: https://prod-content-care-community-cdn.sprinklr.com/579ad3b6-f7b1-4c16-a256-99ed28ff7b58/RackMultipart20190603649421m7a-b926df47-18bc-47cd-9729-e5931ba9c350-424377907.png1559592258

Image: https://prod-content-care-community-cdn.sprinklr.com/579ad3b6-f7b1-4c16-a256-99ed28ff7b58/RackMultipart20190603649421m7a-b926df47-18bc-47cd-9729-e5931ba9c350-424377907.png1559592258

To help Adobe troubleshoot, please post a screenshot of the entire Lightroom Publishing Manager settings window for the Hard Drive publish service, along with the first 25 lines of the menu command Help > System Info (including the two lines starting with Graphics Processor Info).

2 years ago

reinhard_mathweis

6 Messages

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112 Points

When I EXPORT LR skips all files.
When I PUBLISH the first file works and then LR hangs on second video for ever.

2 years ago

Rikk

Adobe Administrator

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9.2K Messages

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128.3K Points

Reinhard - go to Help>System Info... and verify you have 8.3.1 installed please.

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 years ago

reinhard_mathweis

6 Messages

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112 Points

Yes, it’s up to Date. 8.3.1 installed

2 years ago

reinhard_mathweis

6 Messages

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112 Points

Lightroom Classic-Version: 8.3.1 [ 201905241238-dcd7e2de ]

2 years ago

smit_k

Employee

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294 Messages

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7.8K Points

What version of macOS are you on?

2 years ago

reinhard_mathweis

6 Messages

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112 Points

Uptodate

2 years ago

staffan_brunborg

7 Messages

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142 Points

2 years ago

It.s not possible to export photos i LR 3.0 and LR3.1. It.s ok in LR2.8

Rikk

Adobe Administrator

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9.2K Messages

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128.3K Points

Posted on a Video export thread - is a photo export issue.

Please reference the new conversation here: Photo fails to export in Lightroom Classic 8.3 and 8.3.1 - works in 8.2

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 years ago

svale_sp

2 Messages

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70 Points

2 years ago

Interesting. Unable to duplicate the problem now (LR built in or third party publish)! Both publish videos with or without graphics acceleration/ with or without "original format". Only change was probably unrelated computer restart.

dean_matz

2 Messages

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82 Points

a year ago

I have what appears to be same issue. I can not export a video of a set of photos. It hangs up for ever. HOWEVER, I did find some post of similar issue with 7.1 release in 2017. The issue there was that they had some photos in landscape and some in portrait. When they made the portrait images landscape (photoshop) then video export worked. I have the same issue 3 photos in landscape from my DX7100 RAW (actually DNG), one iPhoto portrait and 1 WhatsApp inport that is portrait. When I turn all into landscape with same aspect ratio (4x5) the video export works fine.

IS THERE A FIX FOR THIS!

For ref: Lightroom Classic 8.3.1 (201905241238-dcd7e3de) , Using MacBook Pro with OS 10.13.6

Adobe Photoshop Family

ian_mcnairn

Lightroom Classic CC 8.3: Video export in "Original" format fails

Responses

smit_k

Rikk

ian_mcnairn

John_R_Ellis

Rikk

terra_anonymous

terra_anonymous

John_R_Ellis

reinhard_mathweis

John_R_Ellis

reinhard_mathweis

svale_sp

John_R_Ellis

reinhard_mathweis

Rikk

reinhard_mathweis

reinhard_mathweis

smit_k

reinhard_mathweis

staffan_brunborg

Rikk

svale_sp

dean_matz

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