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12 Messages

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652 Points

Thu, Apr 26, 2018 2:56 PM

Solved

Lightroom Classic CC 7.3 (and 7.3.1): Hanging, requires force quit

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this

Responses

Official Solution

Adobe Administrator

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504 Messages

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9.6K Points

2 years ago

We released Lightroom Classic 7.4 just now.
It should fix the issue.
Thanks for your patience.

Thanks,
Sunil

6 Messages

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210 Points

2 years ago

Same problem on my iMac.  Activity Monitor shows Classic 7.3.1 still eating up loads of memory and increasing while idle.  Is 3.8 GB normal - Photoshop runs at 2.37. Constantly having to either restart LR or free up memory  with CleanmyMac app. 

12 Messages

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652 Points

2 years ago

freeing up memory doesnt do anything for me...but i dont know the underlying problem
sometimes it hangs after about 5 minutes...other times it can be longer

Champion

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19 Messages

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856 Points

2 years ago

You could try turning off the graphics processor in Lightroom preferences under the Performance tab.

Here, also is a list of general ways to enhance Lightroom performance:

https://helpx.adobe.com/lightroom/kb/optimize-performance-lightroom.html

12 Messages

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652 Points

2 years ago

already tried it with and without graphics processor

i have no need to improve the performance of Lightroom (though the slow import is a bit concerning)...

it isnt really performance that i'm having a problem with..it is that is keeps hanging and requiring me to force close it

Adobe Administrator

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8.2K Messages

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117.4K Points

2 years ago

Aaron, I tried a test with my Win 10 machine on Lightroom Classic CC 7.3.1. I left Lightroom open for 24 hours leaving it idle the entire time. I didn't experience any issues. It was still responsive. I am extending the idle test for another 24 to see what happens. 

Do you have any external drives attached to this computer?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

12 Messages

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652 Points

2 years ago

i do have one attached...i coudl try it with it unhooked...

but that really isnt a solution is it? just a band aid

i will try it though

thanks

Adobe Administrator

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8.2K Messages

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117.4K Points

2 years ago

Sometimes, drives, either through their own design or Windows settings will go to sleep or spin down to conserve power. I am concerned that a known issue with disconnecting USB devices/Memory cards may be rearing its head here under the guise of a drive sleeping. Let me know how your test goes.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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288 Points

2 years ago

This might help do a better job explaining than I https://technicallyeasy.net/fix-prevent-hard-drives-from-going-sleep-windows-10/

The more memory i had the more often the drives would go to sleep.   The more often LR and PS would have a issue.  In addition to the above go to Settings / Power and sleep / Additional Power Settings (on the far right) Click High Performance.  Once selected you can go deeper fine turn your settings.  

248 Messages

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4.1K Points

2 years ago

I’m having the same issue and I know two other individuals that also have this problem. Win 10, latest LR 7.3.1.

12 Messages

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652 Points

2 years ago

the attached hard drive being plugged in or not did not matter, also they do not hold any lightroom imported images or files

it never was a problem before 7.3 or 7.3.1

so i doubt it is something inherent to the computer...this seems like an obvious Lightroom problem

i made no changes between 7.2 working well and upgrading to 7.3 and 7.3.1

i have tried the graphics processor thing being on and off and that does nothing

also...i have had my computer set to not sleep without prompting it...also Lightroom hangs in 7.3+ even if the computer is still on (like i said no sleep) and when i am working in another window

it seems highly unlikely it is a sleep setting as it happens when the computer is being used for other tasks and i have it set to never sleep

44 Messages

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672 Points

Same issues. Not a computer problem, it's a Lightroom problem. The fact Adobe discounts our issues because one of their people couldn't replicate it on his computer is hilariously maddening. 

3 Messages

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120 Points

2 years ago

Hi, I am also having similar issue's ever since the upgrade.

I have plenty of disk space, plenty of ram (16GB), an i7-7700 processor (none of which are maxed out when I check in Task Manager) and have also turned off the graphics processor.

If I stop doing any processing for anything more than 1 or 2 minutes, when I go back I get the Lightroom is not responding issue, and have to shutdown the application and restart it.

The RAM usage goes up to roughly 40% used by Lightroom when it does this, but not enough to slow the machine down as I can start other applications, such as internet explorer and they all work fine.

This is definitely an application issue with this latest version as it never happened with the previous one.




8 Messages

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332 Points

2 years ago

I am still on Lightroom 6, Window 7. I have had this problem with various major versions of Lightroom for years. It happens to me when I start the program. Sometimes startup works just fine. Other times Lightroom will freeze and I need to kill it with Task Manager. Reboot sometimes helps solve the problem.

2 Messages

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140 Points

2 years ago

Also having the same issue and have tried all suggestions (external hard drives disconnect, GPU disable, system power settings), all to no avail.  After idle, sometimes no more than an hour, I have to force close it.

3 Messages

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124 Points

2 years ago

Same problem here, with Lr 7.3.x.
It crashes especially after opening. Some times the window just become 'white' immediately - by itself -, others it seems normal, until I click something on the screen (and yes, the windows become white).
I've never had problems like this, before. I guess it depends on the update.
A fix would be really appreciated (paying for a software that waste your time isn't so cool).