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Adobe Photoshop Family

3 Messages

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90 Points

Sun, Sep 9, 2018 5:51 PM

Lightroom Classic: Catalog Corruption Issues

Latest Vers of Lightroom corrupts catalogs, then sometimes can repair it on open, sometimes not.  Even more mysterious, a catalog marked as corrupt will then open.  But won't pass integrity check on close.

I tried engaging on chat but no one answers. I tried Twitter no one answers.

Is this Adobe's way of telling me to give Capture One a try?

Responses

Adobe Administrator

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7.9K Messages

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114.5K Points

2 years ago

You have this marked as Lightroom CC but I suspect you are using Lightroom Classic. Can you go to Help>System Info... and get us the exact version and number you have currently installed?

Adobe Photography Products
Quality Engineer: Customer Advocacy

5 Messages

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142 Points

Hello, Rikk.

I don't know if you can help me; it's probably too late, anyway.  But I'm wondering if I can get some idea from you about what might have happened.

I always get the name of Lightroom mixed up, but I have the standalone version 6.14 on my desktop.  It's the old version, the one I've had and upgraded ever since I had version 1.xx.

Earlier this week, I launched Lightroom, and to my dismay, I saw that I only had something like 570 pictures in my catalog.  I should have had well over 570,000 images.  I saw that most folders were missing, as well as many collections.

I keep backups and do backups at least once a month, but usually more.  I usually backup when I import a large number of images.  I have backups going back about a year.

Furthermore, this may be overkill, but realizing the importance of backups, and having multiple hard drives, I copy the backups onto a total of 6 hard drives; two are internal to my desktop; the other 4 are external drives.

Over the course of several days, I tried to import older catalog backups from various drives.  The latest backup I had was from 03/03/19.  Nothing worked; I kept getting some sort of error message....sorry, I don't remember specifically what it was.

Surprisingly, however, several days ago, I was able to import that 03/03/19 backup.

But, I saw that most of my folders and images from 2018 did not appear.  Furthermore, a number of collections were still missing (I think most if not all were from 2018).  There also appear to be a number of pictures which, while in the catalog, did not have the edits there that I know I had done.

There was another odd thing which appears to have happened.

It appears as if a number of exported, edited JPEGs came into Lightroom (the originals were RAW files, and I don't import JPEGs that I exported from edited RAW files).

Note that some of my 2019 files were successfully re-imported into LR when I was finally able to get that 03/03/19 backup into LR, but not all of them. 

It's all been quite odd.

Note, a very similar problem happened about a year ago in early April, 2018, but it was not nearly as bad.  I was able to get all files I had previously imported back into LR.  But, this latest problem, I very recently did notice that one folder of images from early 2018 did not have the edits I had made.

So, I fear that what I am going to have to do is re-import all of the 2018 and 2019 files that are now missing, and re-edit those I want.

But what I also fear is that there is some underlying problem which will rear its ugly head once again some time in the future.

Do you have any idea what might have happened, and do you have any recommendations on things to do in order to try to prevent this from happening, again?  Didn't Adobe stop supporting the old Lightroom at the end of 2017 or early on in 2018?  Wonder if there's something weird that happened there?

Thanks

Champion

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5.8K Messages

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102.2K Points

It sounds like you simply opened the wrong catalog. That can happen if your main catalog goes missing (deleted, moved, drive letter changed). All you'd need to do in that scenario is find and open the catalog you've been working on, with the 570k photos.

Can you go back and try the recent backups again, to find out what that error message was? To restore a backup, you don't need to import it, you only open it. 

You're right, they're no longer officially supporting it, but that wouldn't have caused anything weird with your existing catalogs. It just means they're not fixing bugs or adding new camera support now.

5 Messages

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142 Points

Hi, Victoria.

As long as I have used LR, I still get confused over how to actually go back and open a backup because I do not do this very often.

When I do it, now, I have used File Open Catalog.  I've gone back to older backups.  When I click on the backup, no files show.  .  At the lower right hand corner, it says "supported files."  If I use the drop down menu and change that to "All Files," then, yes, I see a Zipped Up lrcat file.  If I then try to open that, I get the following message:

"Lightroom cannot use the catalog named “First LR 6 and Working Catalog.lrcat” because it is not writable and cannot be opened.

This could be caused by incorrect permissions or because another Lightroom application is using the catalog.  You may try to correct the problem or you may select a different catalog."

But I know I had originally received another message or two...just can't remember what they were, and I'm not getting those now.

Do I need to first unzip that file to try to open it?

Also, one other thought has occurred to me.

I believe that the last update to LR, v 6.14, was on December 19, 2017.  The files I appear to have problems with seem to be from December 2017 until the first few months of this year.  That's why it kind of seems to me as if perhaps that last update either had a bug with it, or I just had a glitch when I first installed it.  And, it's why I am concerned that there is an underlying problem which may still exist.

As mentioned, I had a very similar problem last April, and I had it a week or two ago.






Champion

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5.8K Messages

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102.2K Points

Great, yes, unzip/extract it first. If you just double click the zip, it might open but not unzip. And then either File > Open Catalog or just double click on the lrcat file will work.

You didn't happen to do any "tidying up" just before this happened? The reason I ask is sometimes photographers work on a catalog stored in a backup folder and then when they go back and delete their old backup folders, they don't realise they're also deleting the catalog they've been using too.

5 Messages

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142 Points

I'm not home right now, but I will try unzipping/extracting when I get home later today.

Nope, didn't erase any old backup files.  LR was working fine one day; when I launched it the next day, that's when I saw that the number of files in my catalog dropped to 570+-, and I saw many folders missing.  Just have no idea how that happened.

I'll let you know how the extracting process goes.

3 Messages

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90 Points

2 years ago

Hi Rikk -
Thank you for replying ... this has been happening for some months now.  Usually LR will recover on restart with a "repairing catalog format" msg (or similar).  But over the weekend I had a spate of problems with unrecoverable catalog (this has also happened in the past).

I'm running Adobe Lightroom Photoshop Classic CC, 7.5 Release, Camera Raw 10.5

An older Mac running OS X El Capitan, Version 10.11.6, 27", mid-2011 manufacture.

Lightroom photos and catalog are on a new external WD Black drive via USB 3.  Originally I thought maybe I had a bad drive and copied all data to the new drive, but the issue persisted.

My sense is that LR is not completing (for whatever reason...) it's writes to the HD ....

Appreciate any help!
Dave

Adobe Administrator

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7.9K Messages

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114.5K Points

2 years ago

Bad hard drive is the number one cause of catalog corruption, Dave and your instinct to move to another drive is a good one.  That said, if the data you moved was corrupted already, it is possible you've just transferred that corruption to the new location. 

Are you using the same cables to connect the drive?
Plugging into the same port? 

If you move the catalog to the local drive and leave the photos on the external hard drive, does the corruption continue?

Adobe Photography Products
Quality Engineer: Customer Advocacy

Employee

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1.7K Messages

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32.4K Points

2 years ago

External hard drives are susceptible to bad cable connection that could lead to dropped db read/write. My recommendation is keeping the raw image files on the external drives and leave the Lr catalog on an internal drive and do frequent catalog backup to the external drives.

Principal Scientist, Adobe Lightroom

3 Messages

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90 Points

2 years ago

I'm learning that I probably need to keep the catalog on the internal...  I'm used to large scale systems that report I/O errors     :-)

Employee

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1.7K Messages

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32.4K Points

2 years ago

I will ask one of my colleagues to contact you on repairing your catalog for you, if the corruption still persists.

Principal Scientist, Adobe Lightroom

49 Messages

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744 Points

2 years ago

Hi Dave, will it be possible for you to share your catalog. We will look into the issue. We will communicate with you on your id.