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jim_felder's profile

3 Messages

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132 Points

Thu, Oct 24, 2019 4:28 AM

Acknowledged

Lightroom Classic: Can't Import with "Add" from External Drive after Upgrade to MacOS Catalina

I've been importing images for many years this way. I copy from the SD card to the folders I create on the external HD. For example, real estate. Multiple homes/folders. Then I select those multiple folders and either drag to the LR icon or drag on top of the LR library grid. The dialog opens and I do a quick cull through the images and click import. All the images are imported from their corresponding folders on the external drive. Again, I've done it this way for many years now.

Since updating to MacOS Catalina, it seems this came up. Now it switches the "Add" option to "Copy". You can watch as it switches. 
 
It must be a Catalina thing. 

Responses

Official Solution

Employee

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295 Messages

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7.8K Points

a year ago

We are aware of this issue on macOS Catalina and logged a bug for the same.

80 Messages

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1.5K Points

a year ago

I guess write permission is the problem.
One reason could be if your external disc is formatted with NTFS file system. Then your NTFS software may need upgrade.
The other reason may be security. Check that your user/Lightroom has write permission to the external drive.

3 Messages

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132 Points

a year ago

The permissions on the Drive are read/right. I’m on a Mac. I don’t know where I would update any NTFS software. You said check that your user/Lightroom has right permissions. Where would I check that? User is one thing but lightroom is another.

799 Messages

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11.5K Points

a year ago

“Write” permissions. System Prefs/Security-unlock lock, find Lightroom on left, make sure it has access to Files & Folders on right.

Forget NTFS, probably not it unless you also have a Windows drive.

Champion

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3.4K Messages

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58.9K Points

a year ago

That drive won't be formatted in NTFS, because the OP says that he copies the images from the memory card to that drive and MacOS X does not support writing to NTFS volumes. And if he has software that adds this support, then Lightroom should not have a problem with it either.

Johan W. Elzenga,

http://www.johanfoto.com

Champion

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5.6K Messages

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98.1K Points

It could be that the upgrade to 10.15 (Catalina) stopped the NTFS driver from working.

Champion

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3.4K Messages

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58.9K Points

Unlikely, because then the OP would also not be able to copy the images to that drive first, before trying to import them into Lightroom. Please read the initial post:

"I copy from the SD card to the folders I create on the external HD. For example, real estate. Multiple homes/folders. Then I select those multiple folders and either drag to the LR icon or drag on top of the LR library grid"

So unless he copied the images to the drive, then upgraded to Catalina, and then tried to import in Lightroom, NTFS formatting can not be the issue.

Johan W. Elzenga,

http://www.johanfoto.com

Champion

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5.6K Messages

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98.1K Points

Good point, agreed.

Champion

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5.6K Messages

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98.1K Points

a year ago

If Carlos' suggestion doesn't help, then another possibility is that Mac OS 10.15 (Catalina) could be misidentifying the drive as "removable" (like a USB flash drive). This has happened to a number of Mac and Windows users in the past.

To check this (and the NTFS possibility, which has also struck a few LR users in the past, and other possibilities), please do this:

1. In Finder, find the exact name of the drive in the left sidecar. 

2. Start Terminal, and execute this command:
diskutil info "drive"
where drive is the name from step 1. Be sure to wrap drive with double-quotes.

3. Copy and paste all the output from "diskutil" here.

(Don't use the Disk Utility for this, since in the past it elided some important information about removable drives.)


3 Messages

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132 Points

a year ago

I wonder if Catalina is seeing this DUAL drive as something different from the previous OS. It's a dual drive and mounts as 1 drive.



   Device Identifier:         disk5

   Device Node:               /dev/disk5

   Whole:                     Yes

   Part of Whole:             disk5

   Device / Media Name:       WDC WD40EFRX-68WT0N0


   Volume Name:               THUNDER

   Mounted:                   Yes

   Mount Point:               /Volumes/THUNDER


   Content (IOContent):       Apple_HFS

   File System Personality:   Journaled HFS+

   Type (Bundle):             hfs

   Name (User Visible):       Mac OS Extended (Journaled)

   Journal:                   Journal size 524288 KB at offset 0x7472000

   Owners:                    Disabled


   OS Can Be Installed:       Yes

   Booter Disk:               disk3s3

   Media Type:                Generic

   Protocol:                  SATA

   SMART Status:              Verified

   Volume UUID:               DFD16DF8-C2E7-3268-A9E5-548041BA97A6

   Disk / Partition UUID:     DD47D19D-BA7D-422F-B096-A4199A830BAA


   Disk Size:                 8.0 TB (8000886079488 Bytes) (exactly 15626730624 512-Byte-Units)

   Device Block Size:         512 Bytes


   Volume Total Space:        8.0 TB (8000886079488 Bytes) (exactly 15626730624 512-Byte-Units)

   Volume Used Space:         7.4 TB (7393132658688 Bytes) (exactly 14439712224 512-Byte-Units) (92.4%)

   Volume Free Space:         607.8 GB (607753420800 Bytes) (exactly 1187018400 512-Byte-Units) (7.6%)

   Allocation Block Size:     8192 Bytes


   Read-Only Media:           No

   Read-Only Volume:          No


   Device Location:           External

   Removable Media:           Fixed


   Solid State:               No

   Virtual:                   Yes

   Hardware AES Support:      No


   This disk is a RAID Set.  RAID Set Information:

   Set Name:                  My Book Thunderbolt Duo

   RAID Set UUID:             DD47D19D-BA7D-422F-B096-A4199A830BAA

   Level Type:                Stripe

   Status:                    Online

   Chunk Count:               244167666

Champion

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5.6K Messages

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98.1K Points

a year ago

That output shows that Mac OS isn't mistakenly thinking the drive is removable.  It also shows the drive is not formatted as NTFS (though it comes out of the box that way from WD).  

"I wonder if Catalina is seeing this DUAL drive as something different from the previous OS. It's a dual drive and mounts as 1 drive."

It's currently configured as "striped", which means the two drives appear as a single drive (a single drive that's twice as big and twice as fast as one of the individual drives).

Did the Duo appear as two separate drives in 10.14?

Champion

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5.6K Messages

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98.1K Points

a year ago

And to verify our assumption: Since upgrading to 10.15, you've actually copied photos from your SD card to the Duo using Finder?

Champion

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5.6K Messages

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98.1K Points

a year ago

In the user-to-user forum, Adobe employee Smit Keniya wrote, "We are aware of this issue on macOS Catalina and logged a bug for the same.".

https://community.adobe.com/t5/Lightroom-Classic/Cant-select-add-while-importing/m-p/10717402#M16225...

6 Messages

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164 Points

a year ago

No doubt at all it was upgrading to Catalina that launched this mess.   Same description of issue and negatively affecting my photography processing. 

1 Message

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60 Points

a year ago

Same problem here. Using a Mac Pro with QNAP NAS attached. NAS shares are mounted with SMB.

6 Messages

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164 Points

a year ago

On going problem system wide.  Adobe needs to get on this or I'm going to find another platform...making a mess trying to process photography gigs. 

1 Message

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60 Points

a year ago

I received a reply on an issue related to "adding only" to my catalog.  The fix was adding the LR Classic application in privacy settings in 3 locations (Catalina) Accessibility, Full Disk Access, and Files and folders.  I worked once and now fails all the time.

799 Messages

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11.5K Points

a year ago

@Mark: Have you gone back to those privacy settings to make sure that they remain correct?