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5 Messages

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152 Points

Sun, Oct 27, 2019 9:28 PM

Lightroom Classic: Cannot import from NAS - macOS 10.15 Catalina

Just upgraded my MAC to Catalina OS.
I was using Lightroom CC since years with all my pictures on external NAS (sinology).
Following Catalina upgrade, I can NOT import any picture any longer to my NAS.
Error message is : "Lightroom Destination Folder Not Writable"
Note that I have no problem (through the finder) to acces, write & erase the folder from my NAS. All permissions look OK.
Lightroom Classic version is : 8.4.1

Is this bug linked to Catalina ? or to Lightroom ? Or to Lightroom compatibility with Catalina ?Any known workaround ?

Thanks in advance for your feedback & help
Laurent (from France)

Responses

799 Messages

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11.5K Points

a year ago

Yes, your IT dept. has failed you! NEVER upgrade until .2! It's a Catalina thing. Instead of selecting the Device after hitting Import (from Select a Source), go below that to the file structure and find your SD card, open to the DCIM folder, and select that. You should see the images pop up, and now Import.

5 Messages

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152 Points

a year ago

Thank you Carlos for your answer.
Nevertheless, the problem I face is not exactly the one you describe.
I try to import pics from my Canon EOS camera (the source) to my local NAS (the destination).
I have no problem with the source. I can see all pics in Lightroom interface and select them. But when I try to import them, the import fails and I have to abort it (never ending loop). Then error appears : "Lightroom destination folder not writable".
So the problem seems to be with the destination (NAS), not the source (Camera).
I guess this issue is also linked to Catalina...but does anyone know any workaround to this problem ?

Thx
Laurent

3 Messages

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80 Points

a year ago

Hi Laurent,

I have 100% the same issue, as you discripe it. I am even using the same NAS - according to Adobe Support this issue is NOT related to LR but either the NAS and/or MacOS,. I still doubt that and hope, that Adobe and/or Apple will find a way to solve this issue!

Kind regards,

Thorsten

142 Messages

 • 

1.7K Points

a year ago

In your new OS, bring up System Preferences, select the Security and Privacy icon, select the Files and Folders tab. Scroll down to Lightroom Classic. Make sure it has all rights. Do that for Photoshop while you are at it.

Mind you, a network volume, does that show up?


799 Messages

 • 

11.5K Points

Laurent, David’s fix should work! Let us know if it did or didn’t? Typically NAS drives have more issues with permissions than SAN RAIDs, especially a new OS!

5 Messages

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152 Points

Hello,
No, it does not work. Actually, I already have all good authorizations in Privacy folder.

142 Messages

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1.7K Points

a year ago

Also, check with your NAS mfg. Driver issues? For example: https://www.drobo.com/upgrade-guide-for-macos-catalina/ 

1 Message

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60 Points

a year ago

I Had the same issue. solved it by adding using control-click on the missing map and using the first menu option 'search missing map', then pointing it again to the old location on the synology nas. had to repeat this for each individual folder :-(. (screenshot is in Dutch)

Champion

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5K Messages

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91.8K Points

Normally, you should be able to do that just for the parent folder/map "Synology", and all the subfolders will automatically update.  

5 Messages

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152 Points

a year ago

The tip from Mark did not work (search missing map). I can read all files from my NAS (where I have all my pictures), but can not import (ie write) anything there.
I have upgraded Catalina to v15.1 today...it did not fix the problem.

The only work around I found is to stop connecting my CANON EOS camera to the MAC for importing file...and using a SD card reader instead.

4 Messages

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92 Points

a year ago

I have the same issue, but if I import from camera to desktop, it works

1 Message

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60 Points

9 months ago

Some issue. Synology NAS, EOS 5d II, LR 9.1 and OS 10.15.2. Very frustrating. If somebody knows how to fix this please let me know. 

1 Message

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60 Points

9 months ago

This seems, as Torben Hansen experiences, an Issue in Catalina trying to import from a USB-Connected Camera. If I do the same Import directly from the SD-Card through the built-in SD-Reader, the Import to the NAS Drive works fine. So, it seems that LR under Catalina can preview-access the Pictures through the USB Connection, but can not use this connection to actually copy the files. File-Access to a USB-Connected Device on Catalina: does that ring a bell to somebody?  

1 Message

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62 Points

8 months ago

I am faced to the same issue, may someone have an idea to contact Adobe about it ? Everything works well except import "Lightroom destination folder not writable" my source is an iPhone and destination is a NAS (both smb or afp protocol gives the same error)

799 Messages

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11.5K Points

8 months ago

Anthony, everything is not Adobe’s fault! In this case it’s Apple’s new security feature, and security is good!

Go to System Preferences > Security & Privacy > Privacy tab. Unlock the lock at the bottom. Select Files & Folders down the left hand side and make sure Lightroom is listed & all of its checkboxes are checked? (If Lightroom is not in the right-hand pane, just drag/drop the app there). 

Now Lightroom has rights to write to your drives!

3 Messages

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80 Points

Hi Carlos,

unfortunately this ain't work as expected. I did this but it still does not work. The "funny" thing regarding this issue is the fact, LR is able to write to the NAS, but not when importing from an external device like a camera. If the photos are imported first to the local filesystem via LR and than moved (with LR) to the NAS anything is fine!

It is really a strange issue and since both Apple and Adobe released quite a few patches so far it has not been resolved :-(

Kind regards,

Throsten

799 Messages

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11.5K Points

Are you importing by plugging in your camera? It could work, but just don't do it! Use a card reader, trust me on this! USB has always been flaky, (not Apple or Adobe's fault) and you're throwing the juggler another ball, and, surprise, he drops them all!

2 Messages

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70 Points

3 months ago

Has there been any fix to this? I have the same issue importing from an iPhone to my NAS. I checked the security and privacy tab and lightroom is all checked.

3 Messages

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80 Points

Hi Norbert,

have you checked my work-around provided before? First import (with LR) to the local filesystem and than move the photos to the NAS using LR.

I know, this is a dump redundant step in the workflow, but for me it is working! Sometimes I even do not use LR for the import to a temporary folder, but finder or any other tool able to access the photos.

Kind regards,

Thorsten


2 Messages

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70 Points

For now I’m importing them to a folder in my desktop via LR and then moving them to my NAS inside my LR catalogue. It’s not ideal at all, but I can’t find another solution at the moment.

4 Messages

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92 Points

3 months ago

I have the same issue, so a solution (not a workaround) would be welcome :-)

799 Messages

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11.5K Points

Have you read all the comments on this thread and tried them?

1 Message

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60 Points

a month ago

I have the same issue. Lightroom Classic (9.4) hangs if I import from camera to Synology NAS through Catalina (10.15.6).

I can import from the camera to the local file system (hard drive). I cannot import from a card reader - error message is that there are no valid image files.

I have read all the comments above - and none of the good suggestions solve the issue.

However, I can import via Lightroom, sync with Lightroom Classic and in that process have Lightroom Classic to save the dng-file on the NAS. This means that Lightroom Classic actually can save directly to the NAS, but not when the source is via USB.

As I have several Catalogs and do not want all of those to be available through Lightroom online, I need to be able to import in "the old way" - and would love to be able to do it directly to the NAS and not first to the hard drive and then move to the NAS. 

Any news on this?