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Adobe Photoshop Family

1 Message

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82 Points

Sun, Jan 14, 2018 2:08 AM

Lightroom Classic: Can not import video

I can not import any video to LR Classic CC, I keep getting a message that says, "there is a problem with the video file (1)" 

Any ideas how to fix this?

Responses

Employee

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137 Messages

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2.3K Points

3 years ago

Hi Kelsy,

Was this video working fine on the older version of Lr ?
Or is it happening only on the classic version ?
What is the size of this video file ?

Thanks,
Arjun

Employee

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50 Messages

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766 Points

3 years ago

Is your OS version 10.13 +(Mac High Sierra) ?  Can you please try below 2 steps and update your findings.  

1) Import any video in 6.x Lr and then try to import video in 7.x. Share your observation. 
2) You can find the tracefile at below location.  /Users//Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/Trace Database.txt 

-Kanheiya

418 Messages

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7.8K Points

2 years ago

I'm now seeing that video files didn't import completely from my photo-heavy imports for past months. Client is very unhappy. Spotty import.