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Adobe Photoshop Family

31 Messages

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506 Points

Thu, Feb 7, 2019 1:52 PM

Answered

lightroom classic asks me to test or by lightroom classic

Hi friends,
I have been a subscriber to creatice cloud photo-section for years now. this morning, when I opened it, a new window told me to "buy" or install a test version of LR Classic.. I obviously don't want and need to do that since I am a subscriber already.
What can I do to avoid extra work???
Thxs for yr assistance.
PD Photoshop updated without any problems

Responses

31 Messages

 • 

506 Points

2 years ago

sorry, but now also PS tells me to install a test-version for 7 days.... crazy

Adobe Administrator

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8.2K Messages

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117.4K Points

2 years ago

Any chance that you logged in with an Adobe ID that is not the Adobe ID with which you subscribed? Double check the Creative Cloud app and make sure it is logged in to the correct ID.  If so, sign out. Restart your computer and then log in again. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

31 Messages

 • 

506 Points

2 years ago

sorry Rick, but this didn't help. this is what I see once I start LR. and, no, I had not signed in with a different email-address, got my regular verification etc and did as suggested.

31 Messages

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506 Points

2 years ago

ah, just noticed that I can't paste a clipping here
but it says "start your free 7-days-trial now"

31 Messages

 • 

506 Points

2 years ago

Rikk, any idea, what I can do now? I simply can't work and need to finish a job by tomorrow. can I uninstall LR and PS and re-install?

Adobe Administrator

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8.2K Messages

 • 

117.4K Points

2 years ago

Are you saying the programs are in 7-Day Trial mode and you can work or are you saying that you are in an Expired state of the 7-day trial and the Develop module of Lightroom is disabled?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

18 Messages

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280 Points

2 years ago

Maybe your account is end

31 Messages

 • 

506 Points

2 years ago

Thanks for yr assistance, Rikk, LR was completely blocked. In the end I found that - propaly the latest windows-update this morning - must have messed up something and LR might have logged- in with a different email-address. after I did as suggested by you adobe showed the proper account and I was able to re-install PS and LR was working ok. I can see no other reason but windows-update since I myself had not touched LR overnight

Adobe Administrator

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8.2K Messages

 • 

117.4K Points

2 years ago

Glad you are working again!

 

Adobe Photography Products

Quality Engineering - Customer Advocacy