jeremy_mcconnell_jsm3efzwiu0x6's profile

2 Messages

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86 Points

Thu, May 21, 2020 3:01 PM

Lightroom Classic: Another Tethering issue with Canon 5D Mark IV and macOS Catalina 10.15.4

I am trying to shoot tethered, and having some frustrating issues. I would greatly appreciate any help! 

I have a Canon 5D Mark IV (latest firmware), Tether Pro by Tether Tools USB C Cable, iMac and Macbook Pro both running Catalina 10.15.4, and Lightroom Classic 9.2.1 release (latest update).

When I connect my camera I can see on the LCD screen that the camera recognizes it is connected to a computer. Canon's EOS Utility 3 then starts to open automatically. I can use this utility to shoot tethered just fine, all functions seem to be working. 

If I open Lightroom Classic and try to start a tethered session the software says no camera is detected. I managed to get it to work one time briefly on the iMac, but never on the Macbook Pro. 

I have rebooted the computers, cycled power to the camera, unplugged and plugged in the USB cable and I have had no luck. 

Any help would be greatly appreciated!!

If anyone from Adobe is seeing this, why don't you guys have tethering support in Lightroom CC?

Responses

Adobe Administrator

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10.8K Messages

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142.3K Points

1 y ago

From your description, I am guessing that the EOS utility 3 is interfering. 

Load Image Capture (macOS)
Select your 5DMKIV
In the lower left select "Do Nothing/No Application" so that EOS Utility doesn't load when connected.
Reboot and try again.

Adobe Administrator

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10.8K Messages

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142.3K Points

1 y ago

Additionally regarding Tethering on Lightroom Desktop, this thread is the place to comment and add your vote: https://feedback.photoshop.com/photoshop_family/topics/how-about-adding-teathering-back-into-the-mix-in-lightroom-cc

72 Messages

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1.2K Points

1 y ago

I tether with EOS-R (basically a mirrorless 5DMkIV) and a 5DS-R.  I'm NOT using Catalina yet.  I have similar issues.  It has to do with conflicts with EOS Utility.  There is a preference in EOS Utility telling it not to auto launch when a camera is detected.  With that set it still autolaunches from time to time.  I have it set to show in the menu bar.  If I see it there, I know that it autolaunched.  If i just quit it from there... Lightroom tethering works just fine.  EOS Utility is handy for certain situations.  I don't want to just uninstall it..  Its fairly easy to deal with now that I know the problem.  Hopefully this is what's going on with your system as well.

I agree with what Rikk said about using specific ports.  I have a 2017 13" MacBook Pro.  On my system its not a left/right thing but certain ports work well for certain devices and not others.  I have them labeled to alway plug picky devices into the same port. (('m sure this has NOTHING to do with the fact that a serious coffee spill occurred in my laptop bag a few years ago :-) )

1 Message

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60 Points

6 m ago

I too have the same problem. My 5DM4 shows up with no problems on my 2019 Mac Pro , but my 2019 Mac Book Pro says No Camera detected. I can't figure it out and I don't have Canon utility on either computer.

Help!