ericgingras's profile

4 Messages

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1.3K Points

Sun, Oct 22, 2017 2:02 PM

117

Lightroom Classic and CC: Please support HEVC (H.265) video support for Windows

Support for this video format is needed.

Responses

17 Messages

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350 Points

3 y ago

7.5 adds HEIC support according to release notes

83 Messages

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2.4K Points

3 y ago

Please adobe it's almost 2019

83 Messages

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2.4K Points

this is driving me nuts... please add support ASAP

1 Message

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102 Points

3 y ago

I'm wondering how any adobe employee with iPhones manage there videos?  Surely they must be frustrated as us!  

I'm not sure what could be the possible delay here....  Help us love your product!

1 Message

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86 Points

I fully agree. This delay is ridiculous and lays bare the lie about continuing to prioritize LR Classic support. Of course, it appears from other posts that PS/LR CC also have the problem not only with my DJI drone videos but also with iPhone files.

I've used LR since the early beta version over 10 years ago and have anxiously downloaded the latest and greatest. It appears that the "greatest" is no longer so.

5 Messages

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104 Points

3 y ago

Still waiting. No development at all?

For those of you who have needed to use your HECV iPhone videos asap, is there any alternative to importing with a different program, then converting to .mpg4 (or something like that), and then importing to Lightroom?

4 Messages

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118 Points

3 y ago

Thank you @Victoria. Both your posts help a lot. Now, all I need is a way to actually store all my images in LR CC. The 20 GB that we get is not nearly enough for all my images. I think I have to upgrade to a different plan, or add another application, if I want to get 100 GB of cloud space. I'm afraid that I am not willing to spend more money than I already am. I am curious how Adobe sees the space issue. 

5 Messages

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104 Points

3 y ago

I have LR 6.14. My iPhone 8 is set to Settings/Photos/TRANSFER TO MAC OR PC=Automatic.

I can see thumbnails of videos and even import some photos, but videos do not import. Upon attempts to import, I get "Some import operations were not performed. Lightroom cannot read the video file. The codec needed to read it is missing or unavailable."

I have done several restarts and unplugs of the LR, the Mac, and iPhone. I still get the same result. How can I get these videos into LR?

Champion

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5.8K Messages

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100.4K Points

Check the option Settings > Camera > Formats > Most Compatible. This will record new videos in the traditional MP4 format, allowing them to be imported into LR. These will have about the same quality as HEVC format but will be significantly larger.

For the existing videos, copy them to your hard drive. Then use the Quick Time Player's File > Export As to convert them to MP4 format. (Or use another utility like Hand Brake.)

5 Messages

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104 Points

Thank you, John. That looks like my workaround for now. I'll just have to not use HEIC/HEIV. Any idea why the Automatic transfer option is not converting the files on output from iPhone/import to LR?

5 Messages

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104 Points

Hooking Preview up to my iPhone and looking at the content on the iPhone and comparing that to what's already in LR, I can see that I have several months of images that were HEIC that were previously imported, same with HEVC video. Apparently there is no option to only use the new format for only photos or only video. It seems that the Automatic transfer setting got files into LR sometimes, but not all the time—and less often for videos, especially in recent weeks. Perhaps something happened in an update? Anyone know about this?

Champion

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5.8K Messages

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100.4K Points

I think that when LR was changed a version or two ago to support HEIC (photos), the iOS conversion option may have stopped working for videos.  But I'm not sure.

5 Messages

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104 Points

Thank you again. I'm not sure that my LR (6.14) version supports HEIC. In the LR import dialog, I can see thumbnails of HEVC videos but not import them; I can't see thumbnails of recent HEIC photos—or even "preview unavailable" for those files. I have to connect to the iPhone through Preview to even know they are HEIC photos and that they exist on the phone. My previous photos that were taken in HEIC but imported into LR months ago must have gone through the automatic conversion on output process from the iPhone because they are plain jpgs in my LR catalog.

1 Message

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82 Points

3 y ago

I'd like to add another vote for ALL iOS photo and video formats to be compatible with Adobe Lightroom, ASAP. Thanks, David

9 Messages

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314 Points

3 y ago

Another vote from me, migrated 23k photos to lightroom CC from Apple Photos to find none of my videos have imported as they are note supported (via Lightroom CC MacOS). Evidently HEIF is supported as these imported correctly. Please support all remaining IOS formats.

17 Messages

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352 Points

3 y ago

When will the Windows release be updated?

2 Messages

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112 Points

Agreed - what is taking them so long!

83 Messages

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2.4K Points

2 y ago

When will all h.265 files be supported? My DJI camera outputs h.265 files LR still can't read

4 Messages

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140 Points

2 y ago

Adobe, we need h.265 support now!

2 Messages

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112 Points

2 y ago

Hello Adobe, anyone actually reading these posts?  Just got back from Grand Canyon with some spectacular footage shot with h.265 codec.  Went to import into LR and it wouldn't accept it as valid media.  C'mon Adobe, for the $31.86 a month that you're gouging me, Windows users shouldn't be ignored.

1 Message

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50 Points

2 y ago

How can this not have been fixed yet, i have a whole lot footage i cant import due to the lack of  h.265 support from your side, this is not some obscure codec its widely used and should be supported. Finding it hard to justify the price i pay every month

1 Message

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80 Points

2 y ago

How can this not have been fixed yet, i have a whole lot footage i cant import due to the lack of  h.265 support from your side, this is not some obscure codec its widely used and should be supported. Finding it hard to justify the price i pay every month

1 Message

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60 Points

2 y ago

Getting on the record that I just bought Lightroom 6, and I cannot import videos from my iPhone 8 (HEVC). Not acceptable. I might have to ask for a refund if this feature will not be added.

1.3K Messages

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22.5K Points

In the phone's Settings, Camera, Format, change the format to Compatible.

Champion

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6.5K Messages

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109.6K Points

Also bear in mind that Lightroom 6 is coming up for 4 years old, its last update was more than a year ago, and it's no longer being updated. You may be better considering a Photography Plan subscription to include Lightroom Classic if you're just getting started.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

1.3K Messages

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22.5K Points

I solved the immediate problem on my Windows machine by converting the files to mp4 using LR on a Mac (I am uncertain if this is lossless), and the longer term one by ensuring that the phone didn't record any more incompatible videos.