ericgingras's profile

5 Messages

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1.4K Points

Sun, Oct 22, 2017 2:02 PM

117

Lightroom Classic and CC: Please support HEVC (H.265) video support for Windows

Support for this video format is needed.

Responses

Official Solution

Adobe Administrator

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10.7K Messages

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142.2K Points

3 y ago

Greetings,

The Lightroom family of products was updated today and contains support for this feature for the Mac OS. Please download the new version and give it a try and let us know how it works.

Additional details can be found here; https://helpx.adobe.com/lightroom/help/whats-new.html

Windows OS received this functionality as of 9.3 - please see: https://helpx.adobe.com/lightroom-classic/help/whats-new/2020-3.html#other-enhancements

Champion

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6K Messages

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103.6K Points

4 y ago

You wrote "Lightroom CC" but checked two product categories -- do you mean Lightroom Classic (the LR we know and love), LR CC (the new version of LR that stores its photos in the cloud instead of catalogs), or both?

2 Messages

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326 Points

4 y ago

Does not seem to work with Classic 7.0.1 with Camera Raw 10.0 on Mac OS 10.13.1 High Sierra. 

Champion

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6K Messages

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103.6K Points

4 y ago

iOS 11 creates HEVC (H.265) video by default.  LR CC (iOS, Web, and MacOS) handles that video properly, but LR 7.0.1 does not.  Tested on MacOS 10.12.6, Mac OS 10.13., and Windows 10.  Trying to import HEVC yields the error:

57 Messages

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1.2K Points

4 y ago

This reply was created from a merged topic originally titled please add h.265 video support.

We can now import and export from premiere (yay!), but bridge and lightroom will not thumbnail or play videos.  Having to look elsewhere for asset management.

47 Messages

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592 Points

4 y ago

Please support it on LR 6.14 (or 6.1x)

1 Message

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120 Points

3 y ago

Previously Adobe said they would not be abandoning or deprecating Lightroom Classic, yet the long wait on this issue looks to the average user as though Adobe is not keeping the support in Lightroom Classic on par with Lightroom CC. Can someone from Adobe please advise us users whether this is just a feature you are still working on but for some technical reason have had to delay to months after the Lightroom CC release, or if the company stance about continuing to update Lightroom has changed and power users should be looking for a different full featured photo manager/editor that will stay current with new file formats? Thanks.

2 Messages

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82 Points

3 y ago

This reply was created from a merged topic originally titled H.265 Compatibility with DJI Phantom 4 Pro Drone.

My Phantom 4 Pro drone captures video in H.265; however, I am unable to open the video file in Lightroom cc.  Most H.265 video files can be opened in LR, but apparently those from my P4P drone are not compatible; I get an error message.  H.264 video files from the drone open ok in LR, just not the H.265.  Please help.

4 Messages

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324 Points

3 y ago

This reply was created from a merged topic originally titled Need HEIC (HEIF) and HEVC (H.265) support in Lightroom (merging).

This reply was created from a merged topic originally titled Need HEIC (HEIF) and HEVC (H.265) support in Lightroom.Really two problems:
1. Lightroom (Classic or new CC) for Windows or Mac refuses to import these files
2. Lightroom for Mobile on iOS imports these files as JPG/H.264 (unsure if Adobe or iOS is doing the conversion, but if the latter Apple should be pushed for native import), though even if it did, see #1

Why this should be fixed:
-HEIF/HEVC is on by default on new iPhones, so the world's foremost creative company should support it
-HEIF supports many excellent features JPG doesn't, so disabling on the iPhone - although a valid option - is highly undesirable; as an example, I love the Portrait mode fake bokeh, but the iPhone's algorithm is a bit lacking and I'd like to touch up the depth maps regularly but conversion to JPEG doesn't retain them and creating them from scratch would be awful

Why I think this isn't a big ask:
-Photoshop for Mac will open HEIF files
-Premiere Pro for either platform will open either file type

One nice compromise in case HEIF file support can't be brought to all Lightroom platforms in a timely manner would be to convert to DNG or TIFF upon import.

Thank you for reading!

Note: This conversation was created from a reply on: Lightroom Classic: Support for HEIC file format.

2 Messages

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190 Points

3 y ago

Well, I just ran into this too after trying to import my photos and videos from the iPhone X that I've been using since last October.  I back up to Google Photos, so I had no need to import into Lightroom until now, but I now discovered that it won't import my photos OR videos.  Errors out on both.

So I imported them into Apple Photos on my Mac and that worked fine, but now I have to manage separate libraries and have to convert my media to a format Lightroom will read if I want them in there.  The suggestion to switch to a compatible format on my iPhone is not acceptable because 1) that does nothing to solve my problem of being unable to import the 1500 photos and videos I've taken since last October, and 2) to be able to shoot in 4k/60fps on the iPhone X, you MUST use the high efficiency codec (you can't use the compatible version).

It has now been 6 months since the iPhone X came out and iOS started using the HEIF/HEVC formats and Adobe still hasn't released an update for Lightroom Classic to support them.

If no update comes soon, I will be canceling my Photography subscription because it will be useless to me.

1 Message

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206 Points

3 y ago

This has gone on too long!  Lightroom (all versions) should work with HEIF by now.  Given the millions of cameras that use it it's inexcusable LR doesn't.

5 Messages

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102 Points

3 y ago

What is the status of this? I'm having issues importing mp4 files encoded with HEVC on a GoPro Hero 6 Black into LR 7.4 on newest MacOS release - tells me the video files have no frames. Videos can be imported if I convert them to H.264 with Quicktime.

1 Message

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84 Points

3 y ago

Perhaps the Adobe Lightroom development team could talk to the Adobe Media Encoder CC team? I have just installed the latter, as a test, and it seems to be more than capable at reading H.265 video files (recorded on my iPhone 8) and then encoding them to other formats. Surely this is just a case of the Lightroom team reusing a software object... come on Adobe, this can't be a huge development...

26 Messages

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762 Points

3 y ago

The title mentions "Classic". Does that mean Lightroom CC does support HEVC already, or does the feature request include CC too or should we create a new post for adding HEVC to CC?

77 Messages

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2.7K Points

3 y ago

We are aware of this limitation in the Lr Classic and Lr CC products and are working towards a solution in a future release. Thank you for your patience. 

Barry