The Lightroom family of products was updated today and contains support for this feature for the Mac OS. Please download the new version and give it a try and let us know how it works.
You wrote "Lightroom CC" but checked two product categories -- do you mean Lightroom Classic (the LR we know and love), LR CC (the new version of LR that stores its photos in the cloud instead of catalogs), or both?
iOS 11 creates HEVC (H.265) video by default. LR CC (iOS, Web, and MacOS) handles that video properly, but LR 7.0.1 does not. Tested on MacOS 10.12.6, Mac OS 10.13., and Windows 10. Trying to import HEVC yields the error:
"A workaround is a bypass of a recognized problem in a system. A workaround is typically a temporary fix that implies that a genuine solution to the problem is needed."
That's not a helpful answer, champ. It's not a workaround. His (and my) existing videos can't be used. The workaround would be use a different product other than Lightroom Classic.
Many people are asking why they can't import their iPhone videos into LR -- it's a frequent question on the user-to-user forum. For them, it certainly is helpful to know that until LR adds support for HEVC, they can set their iPhone to record in a compatible format. People come here for solutions that let them get their work done now, as well as to provide product feedback.
We can now import and export from premiere (yay!), but bridge and lightroom will not thumbnail or play videos. Having to look elsewhere for asset management.
Ugg, that is simply not fair but forces us to pay for CC so Adobe wins. After re-reading the thread, will LR 6.14 import the HEVC videos so I can catalog them or will it skip them? If it doesn't then I have a even bigger issue on my hands.
Sorry, I should have qualified that -- some have reported that they can import the video but it doesn't play. (See above.) I haven't tested it personally.
Previously Adobe said they would not be abandoning or deprecating Lightroom Classic, yet the long wait on this issue looks to the average user as though Adobe is not keeping the support in Lightroom Classic on par with Lightroom CC. Can someone from Adobe please advise us users whether this is just a feature you are still working on but for some technical reason have had to delay to months after the Lightroom CC release, or if the company stance about continuing to update Lightroom has changed and power users should be looking for a different full featured photo manager/editor that will stay current with new file formats? Thanks.
My Phantom 4 Pro drone captures video in H.265; however, I am unable to open the video file in Lightroom cc. Most H.265 video files can be opened in LR, but apparently those from my P4P drone are not compatible; I get an error message. H.264 video files from the drone open ok in LR, just not the H.265. Please help.
This reply was created from a merged topic originally titled Need HEIC (HEIF) and HEVC (H.265) support in Lightroom.Really two problems: 1. Lightroom (Classic or new CC) for Windows or Mac refuses to import these files 2. Lightroom for Mobile on iOS imports these files as JPG/H.264 (unsure if Adobe or iOS is doing the conversion, but if the latter Apple should be pushed for native import), though even if it did, see #1
Why this should be fixed: -HEIF/HEVC is on by default on new iPhones, so the world's foremost creative company should support it -HEIF supports many excellent features JPG doesn't, so disabling on the iPhone - although a valid option - is highly undesirable; as an example, I love the Portrait mode fake bokeh, but the iPhone's algorithm is a bit lacking and I'd like to touch up the depth maps regularly but conversion to JPEG doesn't retain them and creating them from scratch would be awful
Why I think this isn't a big ask: -Photoshop for Mac will open HEIF files -Premiere Pro for either platform will open either file type
One nice compromise in case HEIF file support can't be brought to all Lightroom platforms in a timely manner would be to convert to DNG or TIFF upon import.
Well, I just ran into this too after trying to import my photos and videos from the iPhone X that I've been using since last October. I back up to Google Photos, so I had no need to import into Lightroom until now, but I now discovered that it won't import my photos OR videos. Errors out on both.
So I imported them into Apple Photos on my Mac and that worked fine, but now I have to manage separate libraries and have to convert my media to a format Lightroom will read if I want them in there. The suggestion to switch to a compatible format on my iPhone is not acceptable because 1) that does nothing to solve my problem of being unable to import the 1500 photos and videos I've taken since last October, and 2) to be able to shoot in 4k/60fps on the iPhone X, you MUST use the high efficiency codec (you can't use the compatible version).
It has now been 6 months since the iPhone X came out and iOS started using the HEIF/HEVC formats and Adobe still hasn't released an update for Lightroom Classic to support them.
If no update comes soon, I will be canceling my Photography subscription because it will be useless to me.
This has gone on too long! Lightroom (all versions) should work with HEIF by now. Given the millions of cameras that use it it's inexcusable LR doesn't.
What is the status of this? I'm having issues importing mp4 files encoded with HEVC on a GoPro Hero 6 Black into LR 7.4 on newest MacOS release - tells me the video files have no frames. Videos can be imported if I convert them to H.264 with Quicktime.
Perhaps the Adobe Lightroom development team could talk to the Adobe Media Encoder CC team? I have just installed the latter, as a test, and it seems to be more than capable at reading H.265 video files (recorded on my iPhone 8) and then encoding them to other formats. Surely this is just a case of the Lightroom team reusing a software object... come on Adobe, this can't be a huge development...
The title mentions "Classic". Does that mean Lightroom CC does support HEVC already, or does the feature request include CC too or should we create a new post for adding HEVC to CC?
Neither CC nor Classic currently support HEVC video. I didn't find a similar feature request for CC, so I just modified the title and the topic's categories to include CC as well.
We are aware of this limitation in the Lr Classic and Lr CC products and are working towards a solution in a future release. Thank you for your patience.
When do you expect that future release or update to come out Barry? The import process from panasonic's HC-X1 4k camera with .MP4 file extensions also has the same issue. Sometimes you import serveral files and some files don't get imported and when they do some show the ! icon with the legend that says you wont be able to make adjustments. Now imagine importing a 256 gB card. It takes over 10 hours just to import when you import by batches with different folder locations and keyword tags. Now that another topic... It would be nice to have the option of selecting groups of photos or videos and determining to which folder each group would go to and their respective keyword tags. That would save a lot of time rather than clicking import each time and waiting for thousands of photos to render minimally, then when the new photos option is selected it takes time for them to dissapear... I think that would be a plus too.
Unless I am mistaken this is still a problem almost a YEAR after Apple moved to HEVC video as the default. The current correct answer seems to be to downgrade the video codec so as to "avoid the issue". Surely not a real solution to the problem.
Barry I would appreciate seeing a timely update to fix this HEVC issue.
I used to always recommend Lightroom to others looking to manage their photos, but now I will not. In reality it is a bundle of incoherent and incompatible software programs. For example keywords entered in CC will not sync to Classic - Why not?? Because Adobe can't or doesn't want to provide the functionality. So it is pointless using an iPad as part of workflow when traveling to categorize photos and have them seamlessly appear on the desktop.
It seems that Adobe is abondoning LightRoom Classic [software originally developed in close cooperation with real photographers] in favor of its CC software. The workflow in the cloud based software just does not suit this photographer and I suspect many others. I already pay the subscription but choose to use Classic because of the thousands of photos I have - all keyworded and cataloged. As I understand it if I move to CC all these keywords are lost!!
It is concerning that having been a loyal Lightroom user since its earliest days I may be forced to consider some alternative solution. With all the workarounds now imposed as a result of Adobe's failure to keep Lightroom Classic both up to date [see the above HEVC issue] AND consistent with CC [keywords not compatible between CC & Classic] it is no longer the sweet and elegant program which was a pleasure to use.
HEVC support is coming soon. As I mentioned earlier, I cannot discuss release schedules. Please be patient.
As for your other comments, you are absolutely correct that Lr CC and Lr Classic do not support the same level of syncing capabilities. Two primary differences are: 1) Classic does not upload originals, so what you get on the other devices are downsized proxies 2) Classic does not sync Keywords, in addition to other metadata.
Lr Classic was built and architected ~10 years ago as the "Truth is on the desktop", whereas Lr CC was built from the ground up as a "truth in the cloud" application. This is why Lr CC can sync everything across devices as a native solution (there is one catalog that is managed in the cloud). In the case of Lr Classic, there are technical and design challenges to support the same level of syncing that Lr CC has today.
Lr Classic is not being abandoned (you can see this by the frequent releases that we still put out) but it is true that Lr Classic will not have the same fidelity in terms of syncing as the native sync solution provided by Lr CC.
If a native syncing solution across devices is the primary need for customers, then Lr CC is definitely the recommend solution for this need. Migrating a catalog from Lr Classic to Lr CC is the way to go to enable this, and keywords will be migrated along with the rest of the metadata, original files, etc.
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Rikk
Adobe Administrator
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114.6K Points
2 years ago
The Lightroom family of products was updated today and contains support for this feature for the Mac OS. Please download the new version and give it a try and let us know how it works.
Additional details can be found here; https://helpx.adobe.com/lightroom/help/whats-new.html
Windows OS received this functionality as of 9.3 - please see: https://helpx.adobe.com/lightroom-classic/help/whats-new/2020-3.html#other-enhancements
Adobe Photography Products
Quality Engineering - Customer Advocacy
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John_R_Ellis
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john_kinyon
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gethin
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We can now import and export from premiere (yay!), but bridge and lightroom will not thumbnail or play videos. Having to look elsewhere for asset management.
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daniel_arbeeny
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patrick_schacht
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pmcarter
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My Phantom 4 Pro drone captures video in H.265; however, I am unable to open the video file in Lightroom cc. Most H.265 video files can be opened in LR, but apparently those from my P4P drone are not compatible; I get an error message. H.264 video files from the drone open ok in LR, just not the H.265. Please help.
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meswindler
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324 Points
3 years ago
This reply was created from a merged topic originally titled Need HEIC (HEIF) and HEVC (H.265) support in Lightroom.Really two problems:
1. Lightroom (Classic or new CC) for Windows or Mac refuses to import these files
2. Lightroom for Mobile on iOS imports these files as JPG/H.264 (unsure if Adobe or iOS is doing the conversion, but if the latter Apple should be pushed for native import), though even if it did, see #1
Why this should be fixed:
-HEIF/HEVC is on by default on new iPhones, so the world's foremost creative company should support it
-HEIF supports many excellent features JPG doesn't, so disabling on the iPhone - although a valid option - is highly undesirable; as an example, I love the Portrait mode fake bokeh, but the iPhone's algorithm is a bit lacking and I'd like to touch up the depth maps regularly but conversion to JPEG doesn't retain them and creating them from scratch would be awful
Why I think this isn't a big ask:
-Photoshop for Mac will open HEIF files
-Premiere Pro for either platform will open either file type
One nice compromise in case HEIF file support can't be brought to all Lightroom platforms in a timely manner would be to convert to DNG or TIFF upon import.
Thank you for reading!
Note: This conversation was created from a reply on: Lightroom Classic: Support for HEIC file format.
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travis_schell
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190 Points
2 years ago
So I imported them into Apple Photos on my Mac and that worked fine, but now I have to manage separate libraries and have to convert my media to a format Lightroom will read if I want them in there. The suggestion to switch to a compatible format on my iPhone is not acceptable because 1) that does nothing to solve my problem of being unable to import the 1500 photos and videos I've taken since last October, and 2) to be able to shoot in 4k/60fps on the iPhone X, you MUST use the high efficiency codec (you can't use the compatible version).
It has now been 6 months since the iPhone X came out and iOS started using the HEIF/HEVC formats and Adobe still hasn't released an update for Lightroom Classic to support them.
If no update comes soon, I will be canceling my Photography subscription because it will be useless to me.
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neil_stahl
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Barry
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