charlie_easton's profile

4 Messages

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112 Points

Mon, Jan 27, 2020 7:02 PM

2

Lightroom Classic and CC: Please support HEVC (H.265) video support for Mac

Just been through a lengthy support session with adobe and been told that I can't import HEVC videos from my iphone. Please make this possible. Thanks.

Responses

Employee

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1.7K Messages

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32.4K Points

2 y ago

Which version of macOS are you running?

https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html

Support for HEVC video files has been provided in the October 2018 releases of Lightroom CC 2.0 and Lightroom Classic CC 8.0 running on macOS High Sierra v10.13 or later.

4 Messages

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112 Points

2 y ago

The latest 10.15.2
Just had 90m mins with adobe support - still lots of issues importing videos. They said they're working on my particular problem for the next update. We'll see.
   

Adobe Administrator

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10.7K Messages

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142.1K Points

2 y ago

HEVC videos should be supported on Lightroom already.  See this doc Simon referenced.

Windows 10 is the only OS currently without support for HEVC and that is coming.  As you are on Mac, and HEVC is already supported there you may have another problem.