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1 Message

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70 Points

Thu, Oct 22, 2020 3:45 AM

Solved

Lightroom Classic: After the new version "update” today — “Unexpected error opening catalog.”

“The catalog could not be opened due to an unexpected error.” Not just my main catalog. Every catalog, recent and older, and every backup.

This is what I'm looking for urgent help with.

It's far from the only problem. InDesign crashed hard on first launch of the update. Fonts spun in Adobe Fonts and wouldn't load. What an utter disaster you are lately Adobe. 

Responses

792 Messages

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9.5K Points

2 months ago

This thread was closed, not sure why. This is the additional info I was trying to add. 

 

You opened Lightroom (even though unsuccessfully) , that caused writes to the drive. 

 

I misunderstood. I thought you could start Lightroom but just not import the wedding photos. 

 

If you can't even start Lightroom then that catalog is unrecoverably corrupt *1. A couple things to try which probably won't help but won't hurt:

  1. reset the preferences file, Rikk posted how to do this.
  2. purge the cache by manually deleting all the files in the cache folder. Consider copying them somewhere else first. 
  3. same for the Smart Previews folder

*1 Adobe uses a SQL system for the catalog, a search will find the specific product. Try searching forums for that product to see if there's a recovery tool. However don't expect a tool like that to be free or easy to use.

Note: This comment was created from a merged conversation originally titled Unexpected error opening catalog - additional info

Adobe Administrator

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9.1K Messages

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126.8K Points

This thread is being merged into an authoritative thread for better tracking and response. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

353 Messages

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6.3K Points

2 months ago

@Chelseakaufman Have you tried launching LrC with the Option key pressed to bring up the catalogue select dialog?

From the catalogue select dialog make sure that the current catalogue you are trying to open has the correct file path.

I would also check that you are able to create a new catalogue without encountering any errors.

10 Messages

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122 Points

@anthony_blackett

Thank you!! How will I know if it’s the correct path? And how do I change it if not? 
I was able to make a new one and it opened fine. But still no luck opening the recovered one. I did go back to the last version. But I also updated to Mac Big Sur yesterday too. 

353 Messages

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6.3K Points

In the catalogue select dialog, on the left is the catalogue file and on the right is the path to the folder containing the catalogue.

There have been a lot of reported problems in this thread with LrC 10 on the Mac getting the error you are seeing when trying to open the catalogue.

Since you just updated LrC, try uninstalling LrC 10 (keep your preferences) and reinstalling LrC 9.4, then see if your catalogue opens.

353 Messages

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6.3K Points

I'm not a Mac user, but use Finder to locate your recovered catalogue and double click it to open it in Lightroom.

If all else fails, ask Adobe if they can check your catalogue for errors.

2 Messages

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70 Points

2 months ago

i just want to add my name to the list. The new v.10 catalogue will not open and I get the error message unless I close down and restart (or just restart). Not as bad a situation as many others here but still very annoying.

2 Messages

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70 Points

2 months ago

Jumping on the dog pile.

Is there something going on with this issue on iMacs?

My info:

  iMac 2019, 5K 27-inch

  macOS 10.15.7

  i9

  8GB RAM

  Radeon 580X

9 Messages

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140 Points

For me, the problem happens only on my nearly new 2019 Mac Pro. Am continuing with LRc 9.4

The problem does NOT happen on my 2016 MacBook Pro - LRc10.0 works just fine.

Repeated, extensive Adobe support sessions have not been able to resolve the situation.

Although I know next to nothing about tech issues, does not seem to be a disk access/permissions issue as the problem persists with the catalog on the internal SSD, a SATA drive in enclosure, and an external portable drive.

What's weird is that I upgraded from 9.4 to 10. as soon as it was released. The 9.4 catalog converted and I ran LRc10 for perhaps 7-10 days w/o an issue. But immediately after rebooting the 2019 Mac Pro, the problem appeared (and persists to this day.

2 Messages

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70 Points

2 months ago

Please let me know if there has been any solution to this problem...I also had to install the previous version in the hope that a definitive solution to the problem can be found.

5 Messages

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110 Points

2 months ago

I have posted about this earlier but it was marked as CLOSED. It is far from SOLVED, though.

After upgrading macOS to Big Sur, I tried to upgrade LightRoom from 9 to 10 again. Apparently, it still breaks the catalog: After upgrading, I can browse my picture fine. However, when clicking on a thumbnail in people-view, it does not open the corresponding image. Instead, it shows the same picture independently of what I click on. Nothing changed compared to the previous try.

 

I am very worried that Adobe seems to break our catalogs when upgrading their product. Not happy.

 

Best regards,

Adrian

Note: This comment was created from a merged conversation originally titled Lightroom Classic: update *still* breaks catalog

Adobe Administrator

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9.1K Messages

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126.8K Points

This thread is being merged into an authoritative thread for better tracking and response. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

10 Messages

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260 Points

2 months ago

I recently started another post without searching for this one, thanks Rikk for pointing me to this one.  I have a Dell XPS 9700 with a 2T ssd.  LC updated to ver 10.0 and was unusable.  Sometimes would start, and eventually crashed if I tried to import. Uninstalled and reinstalled several times with no luck.   Lots of chats with Adobe and a promise three days ago to have a team specialist call me, and of course nothing from anyone with that group.  I isolated it in my case to catalog problems.  What was happening was that when LC opened, it randomly went to different catalogs some of which are obviously corrupt.  I created a new catalog on the desktop, and set preferences to ask me every time which catalog, or use an updated version so I could choose the catalog I had created.  Works for me at the moment, but hardly a solution to such a major mess.  Wanted to pass it on in case it works for someone else.  Set a Default Catalog in Lightroom Classic CC- Instructions (teachucomp.com)

(edited)

2 Messages

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70 Points

2 months ago

After two years on this machine without any issues, I can no longer open Lightroom Classic on my desktop. Other Adobe products open just fine. I keep getting the following error message:

Try Again doesn't work and I cannot choose a different catalog. I've tried uninstalling and reinstalling without any change. I've rebooted my computer too without any luck.

I'm running it on an iMac with the following specs:

  Model Identifier: iMac19,1

  macOS Catalina, version 10.15.7

  Processor Name: 6-Core Intel Core i5

  Processor Speed: 3.7 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  L2 Cache (per Core): 256 KB

  L3 Cache: 9 MB

  Memory: 64 GB

Any thoughts? I need to get up and running soon as I am "dead in the water" here.

Note: This comment was created from a merged conversation originally titled Lightroom Classic: Unexpected error opening catalog

Randy Sedlacek Photography

2 Messages

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72 Points

2 months ago

Same problem occurred on my mac

- macOS version: 10.15.7

- LRC version: 10.0

I removed my previous category folder, lost everything, but it still doesn't work.

10 Messages

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260 Points

20 days ago

Update worked for a while, and now not responding when I try to open LRC.  Been through several chat sessions, etc. and tried all suggestions.  Still doesn't work, even when loading an old version.  Wanted to pass on a weird suggestion that works for me.  If i start LRC and try to do anything, it greys out and I get a not responding message.  Accidentally found that if on Windows I go to task manager and simply click or double click on LRC and don't hit "end task", the application suddenly works?  Don't understand, and certainly shouldn't have to do that, but until a good update is released it's what I have to do.  Try it.

10 Messages

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260 Points

20 days ago

Be sure your catalogs have not accidentally gotten moved to One Drive or any other network drive.  It won't work correctly.  Need to be on hard drive

3 Messages

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90 Points

20 days ago

Creative Cloud does not offer an update to Lightroom Classic. LRC says an update is available, CC disagrees, stating LRC is up-to-date at v10.

Quality Engineering in Adobe is total rubbish right now. It used to be bad, now its terrible, nothing works first time, there always have to be dot-releases before LRC is usable. Photographers' livelihoods depend on this software but with every new release features are broken.

10 Messages

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260 Points

12 days ago

Just a suggestion. I found that the Lrcat.lock file was not closing after I upgraded. Do a search. If you find the lock file delete it. It should close when you close LRC. Mine works fine after getting rid of several lock files that accumulated