neville_horder's profile

8 Messages

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160 Points

Sun, Jun 21, 2020 12:22 AM

Lightroom Classic 9.3: Create saved slideshow doesn't open slideshow

Following upgrade to LrC 9.3 I cannot create and play a slideshow. It just hangs and some photos in the strip disappear and are replaced with exclamation marks. Eventually it crashes and sends adobe error report. I have reinstalled several times. Following the first reinstall it worked once and then failed again with same results. When I reinstall previous version it works fine. I have a macbook pro ios Mojave.

Responses

799 Messages

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11.5K Points

1 y ago

Have you tried resetting your LrC Preferences?
 To reset your LR preferences: 

1. Close Lightroom. 

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 

3. Overwrite the Preferences when prompted by the dialog. 

4. Close Lightroom. 

5. Restart Lightroom.

8 Messages

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160 Points

1 y ago

Thanks Carlos, I have tried resetting the preferences and it enables me to create and play one slideshow before hanging and not playing, then failing to find images. I can see the image in preview pane when manually forward but not in main screen. Same happens when I return to the library mode, images just show and exclamation mark. If I reinstall the previous version it works fine.

Adobe Administrator

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10.5K Messages

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140K Points

1 y ago

If you click on the Exclamation Point what does it say?
Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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160 Points

1 y ago

Hi Rikk, the error message that appears says 'Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo.'

This also then occurs with photos even in Library Module. If I reinstall previous version there is no problem.

Adobe Administrator

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10.5K Messages

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140K Points

1 y ago

Where are the photos located?  Local Drive? External Hard Drive? NAS?
Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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160 Points

1 y ago

The files are located on a LaCie external hard drive.

Adobe Administrator

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10.5K Messages

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140K Points

1 y ago

I do not find any crash reports against this Adobe ID.  Are you sure the error report is Adobe's and not Apple's? 
Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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160 Points

1 y ago

I cannot now see my last reply  to you advising  I was unsure about the error report. But I tried creating a slideshow again tonight and it failed. I was offered to send a report to Apple, and after that I had the same offer from Adobe to send a report. I have sent both reports. The Slideshow module is unusable for me in the latest version of Lightroom.

Adobe Administrator

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10.5K Messages

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140K Points

1 y ago

I find a single crash report dated 6.16 that indicates it is a likely OS issue. I would recommend checking your crash logs submitted with Apple to see if they can give any insight. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

 • 

160 Points

There should be an additional adobe crash report created 7.12 that may help. There is no OS issue with ver 9.2.1.

Adobe Administrator

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10.5K Messages

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140K Points

I do not find any additional crash reports under your email. Did you submit it under a different email?
Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

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160 Points

No, I only have one email, so presume should be same as the last report. You were not able to view the 6.16 report until well after that date, so there must be a delay in the reporting process.

Adobe Administrator

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10.5K Messages

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140K Points

Reports come in in <48 hours typically. I can see reports from 7/14 as of this morning.  Additionally the reports in the system attributed to you did not come with a Crash Dump. Any chance you saved one of those?
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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120 Points

1 y ago

Had to roll back to previous version as slideshows will not load at all unless they contain fewer than 150 images. Most of our slideshow collections contain over 12,000 images, which loaded within a minute at most with the previous version. After 2+ hours with v.9.3, the image count was still creeping along, one at a time. No error message ever appeared, which has always been a shortcoming of Lightroom in general when the slideshow load hangs indefinitely. Rolling back to 9.2.1 solved everything.

8 Messages

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160 Points

Its good to know I am not alone! Agree rolling back to 9.2.1 solves everything, which suggests it is not an OS problem. But for me even a short slideshow of less than 100 images loads but will not play, it just hangs.

2 Messages

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64 Points

I'm glad I found your comments, having the same issue.  I don't know how to roll back to the previous version.  Guessing it's simple but couldn't find it.  Any help appreciated!

2 Messages

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64 Points

I'm glad I found your comments, having the same issue.  I don't know how to roll back to the previous version.  Guessing it's simple but couldn't find it.  Any help appreciated!

799 Messages

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11.5K Points

Launch Creative Cloud app. View "All Apps" and then click on the 3 dots next to LR Classic to see "Other Versions", and install the one you want.