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Adobe Photoshop Family

15 Messages

 • 

290 Points

Thu, Mar 26, 2020 2:31 PM

Acknowledged

Lightroom Classic 9.2: Spot Removal Cursor Not Visible

iMac at OS10.15.3 and LR Classic at 9.2 Develop Module: The spot removal cursor disappears when it is positioned on the actual image meaning that I cannot see where the spot removal is going to take place on the image. Resetting prefs, graphics card off or on, uninstall/reinstall does not change the behavior. The spot removal tool works perfectly on separate test catalogs built using 9.1 and 8.21. Adobe Support has done 3 remote sessions and not fixed the problem. I think this is a bug in 9.2. Does anyone have a solution?

Responses

602 Messages

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11.1K Points

10 months ago

Are you in full screen mode, by any chance?  If so, does the cursor work normally when you're not in full screen mode?

807 Messages

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9.6K Points

10 months ago

Not a problem on Windows. Are you sure that you didn't size it too small because then it does disappear? On Windows, just rotate the scroll wheel. 

Adobe Administrator

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9.2K Messages

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127.7K Points

10 months ago

I've tested Lightroom Classic 9.2 on Catalina 10.15.3 in Window, Maximized, Full Toggle 1 and Full Toggle 2 and do not see any issue with the tool's cursor before or after the
Spot Removal has been applied.  

As expected the tool is disabled in Mac Full Screen. 

Are you using any pointing devices? Tablets? etc?
Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

 • 

290 Points

10 months ago

Thanks for the replies. I am not in full screen mode - just the normal Develop window. No pointing devices (other than mouse) are attached. No tablets - just the vanilla iMac and a mouse. I have tried changing the the cursor size, feathering, and opacity with no result. I have used the spot removal tool for many years and am well aware how it works. All my catalogs display the same problem on my iMac but not on my laptop. They all work correctly on my laptop. It does not matter whether the catalog is on an external hardwire or on the iMac's own disk; the problem persists.

Adobe Administrator

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9.2K Messages

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127.7K Points

10 months ago

Pressing the [ H ] key do anything?
Adobe Photography Products

Quality Engineering - Customer Advocacy

602 Messages

 • 

11.1K Points

10 months ago

"I am not in full screen mode - just the normal Develop window."

Just to be clear, are you talking about Lr's full screen view or the MacOS full screen mode?
Are you sure you're not running Lr in the MacOS full screen mode?

Use apps in full screen on Mac

15 Messages

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290 Points

10 months ago

Not in LR full screen mode. Not Mac full screen mode. H and Q operate fine. It’s the cursor that disappears.

Adobe Administrator

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9.2K Messages

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127.7K Points

10 months ago

Whose mouse are you using?

Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

 • 

290 Points

10 months ago

Logitech MX2 Anywhere mouse.

Adobe Administrator

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9.2K Messages

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127.7K Points

10 months ago

Logitech Mouse driver software is known for creating occasional visual artifacts. I would reinstall the driver software for the mouse with the latest from Logitech's site.
Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

 • 

290 Points

10 months ago

Uninstalled/reinstalled Logitech software. Installed latest OS from Apple 10.15.4 Nothing changed.

Adobe Administrator

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9.2K Messages

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127.7K Points

10 months ago

If you change your screen resolution in Apple Settings does the Spot Removal tool marquee appear at any resolution?
Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

 • 

290 Points

10 months ago

The main monitor is a 5k Retina running at a slightly lower resolution than full. The secondary is an Apple Thunderbolt Display again running at slightly lower than full resolution. I change both to full resolution and to lower than what I normally run at and the Spot Removal cursor exhibited the same characteristics in both, that is, not visible on the actual imager. I return both displays to what they normally run at and nothing had changed with respect to the Spot Removal too. So, I do not think that resolution is the problem.

Adobe Administrator

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9.2K Messages

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127.7K Points

10 months ago

If you create a blank new catalog and import an image into it. Does that image allow proper display of the Spot Tool cursor

Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

 • 

290 Points

10 months ago

When I was trying to figure out what was happening, I created new catalogs with fresh images on 9.2, 9.1, and 8.21. The 9.2 catalog showed the same problem as we have been discussing while the other two worked correctly. I think this is 9.2 issue.