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Adobe Photoshop Family

8 Messages

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242 Points

Sun, Dec 8, 2019 8:25 PM

Lightroom Classic 9.0: Windows 10 crashing on import

Trying to fine tune my Dell XPS 8930 with i7-9700 CPU, 32 GB RAM, NVIDIA GeForce RTX 2060 display adapter by keeping drivers up to date (including BIOS) and checking disks. But, Lightroom keeps crashing (not responding) when I try to import after inserting SD card in computer card slot or via a card reader into an USB port. I have to kill the Lightroom process to move forward and often need to reboot the computer which then hangs up and has to be turned off by holding down the on/off button. This is NOT a good mode of operation for a photography enthusiast who wants to process images and not pull his hair out because of faulty hardware, operatiing systems or software. If the space station can be repaired remotely from NASA control, my technology stuff should work well. What would you do?

Responses

32 Messages

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550 Points

10 months ago

Also had an import problem (similar but not identical) on my Mac.  Rolled back to LR 8.4.1 and all is well.

Adobe Administrator

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503 Messages

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9.6K Points

10 months ago

@David Rosen,
Is there any chance that your Win 10 machine is connected with devices such as mobile phones or tablets? If yes, could you please disconnect it and try?
Are you able to navigate to the SD card using Windows explorer and see images?
Are you logging into the Creative Cloud application using the same e-mail ID that you use to log into Photoshop family forum. (I don't see any crash report from you.)

@Richard Hix,
Could you please let us know the issue you faced in Lightroom Classic 9.0?

Thanks,
Sunil

8 Messages

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242 Points

No phones or tablets connected. When SD card inserted into slot, File Explorer opens and I can view the images. I do not have a crash report but I do have the CBS.log which I am unable to interpret. I do not know if you would be interested in reviewing the September 7 logs (there does not seem to be a way to attached a file).


439 Messages

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6.6K Points

10 months ago

I had a similar problem with LR going into a not responding state on import. It seemed to be something to do with the folder to import to, so I went into the LR catalog using DB browser for SQlite and deleted a couple of entries that identified the import folder wrongly, and after that all was well. The table holding the dodgy entries is the Adobe_variables table. Sorry but I've forgotten which entries I deleted.

I've stopped using LR import again now as it persists in putting the import folder at the top of the folder hierarchy and it is a devil to get it back where it should be! I now copy files to my computer with my file manager and then import to LR using Synchronise which works well.

Bob Frost

146 Messages

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1.8K Points

10 months ago

So, your PC appears  to have 3 USB 3.1 ports on front, and one  3.1 type C. 3 USB 3.1 Gen 1, and a regular 3.1, 1 type C, 2 USB 2 ports on back. Lots  of ports to pick from.

Those front ports probably use a different bus than the rear ports, and of course the USB 2 ports yet another bus. I assume the SD card is not type C, so we can ignore that. (well actualy you could try using it with an odd cord, but who wants to eat up USB-C with a simple device)
Point being as follows

Perhaps a USB port conflict?

What happens if you move it from front to rear?

What happens if you move it from USB 3.1 to USB 2?


8 Messages

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242 Points

10 months ago

I thought my malware software was causing Lightroom to crash when I tried to import from SD card. But that was not it. What I think the problem is, is I have two USB drives plugged into two other USB ports. When I unplugged them and plugged the SD card into the computer's SD slot Lightroom read it immediately and even ejected the card after importing the images. So the question is whether I can prevent Lightroom from trying to link those other USB drives as potential import paths?

146 Messages

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1.8K Points

10 months ago

As stated in the Community site, but I will repeat for the Forum

Try the various devices in different ports

 

Now if this is a deskto, you probably have ports on the back and the front. The ones on the front probably connect to a different USB controller even if they are the same USB spec (2 vs 3 vs c)

 

Also, try different USB ports on the back but of different types. Are you only using USB 3 ports, are some of those devices USB 2? USB 3 will use a different controller than USB 2. All about avoiding USB conflicts.