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12 Messages

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380 Points

Wed, Aug 14, 2019 3:48 PM

Solved

Lightroom Classic 8.4: Hanging on launch (Mac 10.14.6)

I just upgraded Lightroom Classic from v 8.1.3 to 8.4.  It now hangs. I am on MacOS Mojave version 10.14.6. When reverting to v 8.1.3, Lightroom works fine. Are there compatibility issues with this version of Mojave? Thanks

Responses

Champion

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1.6K Messages

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28.2K Points

a year ago

Hangs, how?

4 Messages

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80 Points

a year ago

It is unresponsive and does not open.  Screen shot of activity monitor is below

Champion

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1.6K Messages

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28.2K Points

hmm, could be a GPU issue... which mac and video card do you have?  Did you restart after the install?

12 Messages

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380 Points

Here is the info for my Mac:

12 Messages

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380 Points

and I restarted after the install.

Champion

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1.6K Messages

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28.2K Points

have you tried using opt/alt when starting up LR to choose/create a new catalog?

Adobe Administrator

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8.2K Messages

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118.3K Points

a year ago

This sounds like a bad install. Reverting to 8.3.1 likely cured the bad install.  You should attempt to reinstall again.

Clean Classic Install ProcedureClose Lightroom
Restart the computer
Use the Adobe Creative Cloud App to uninstall Lightroom Classic
Restart the computer
Install Lightroom Classic via the Creative Cloud App without launching any other programs.
Restart the computer
Launch Lightroom
Wait 5 minutes
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

I have the same issue, and I have re-installed at least three times. Same problem still occurs. I have a brand new iMac running the latest version of Mojave, so I'm pretty sure it's not gummed up yet. 8.3.1 works just fine, but 8.4 won't run.

1 Message

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60 Points

If you re-install will all of you albums stay in tact?  Thank you in advance.  

Champion

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5.8K Messages

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102.6K Points

Yes. For your sanity, do a catalog backup or use the OS to duplicate the catalog (just the lrcat bit) before you uninstall, then you'll be doubly sure it's safe.

12 Messages

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380 Points

a year ago

I followed your instructions but I am still getting the same issue.  Any suggestions?  Thanks

Adobe Administrator

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8.2K Messages

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118.3K Points

a year ago

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the behavior continue after resetting the preferences?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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82 Points

I have tried deleting preferences, uninstall reinstall lightroom, resetting lightroom. the new version just won't open my old catalog, which is working fine with 8.31. the problem is with 8.4

Adobe Administrator

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8.2K Messages

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118.3K Points

Do you see any crash dialog from Mac or Adobe?

While Lightroom is in this state can you screenshot your Activity Monitor and post it here?

 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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82 Points

No dialog, it just hang there, with no response. already roll back to 8.31, when I finish working, will update again and screenshot.

12 Messages

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380 Points

I haven't seen any crash dialog but I opened a ticket with Adobe.
Once I click on reset preferences, I get the swirly wheel and the activity monitor indicates that LR is not responding

1 Message

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10 Points

@Rikk your tip helped for me. Win 10. LR v9.4

(edited)

3 Messages

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82 Points

a year ago

same thing here, I have almost the same set up as yours, but I am on a Macbook Pro 13 (2016) eGPU RX580. After hours of frustration, I just roll back to 8.31.
This is an extremely bad experience, since I have auto update on, I had no idea the culprit was the damn new version, took me several hours trying to fix the problem.... lost hours of work time....

12 Messages

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380 Points

a year ago

Same issue after holding down the Option/shift key.

Adobe Administrator

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8.2K Messages

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118.3K Points

Did the dialog appear and did you hit the [Reset Preferences] button? That isn't clear from your response. 

Do you see any crash dialog from Mac or Adobe?

While Lightroom is in this state can you screenshot your Activity Monitor and post it here?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

12 Messages

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380 Points

See response above with screenshots.  Thanks

Adobe Administrator

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8.2K Messages

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118.3K Points

Thanks, I will forward to the team. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

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182 Points

a year ago

Just found this thread after starting my own! (always the way)

I'm having the same issues and have gone back to 8.3.1 for now...

The add in I can give to the previous user (all the symptoms I'm seeing are the same) is that after about 30 minutes the memory used has gone to about 1.4GB.

Champion

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5.8K Messages

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102.6K Points

a year ago

A long shot, but if you create a new catalog while opening (hold down the Opt key while starting LR), does that work? No need to import photos (I just have a suspicion), just see if it opens ok in 8.4.

1 Message

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62 Points

Hi Victoria, That worked for me. Thanks. What do you suggest I do then to open my catalog?

Champion

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5.8K Messages

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102.6K Points

Thanks Benny, that's just confirmed that it is catalog-specific. For now, I'd suggest rolling back to 8.3.1 while Adobe figures out what's up with certain catalogs. (Scroll down and send a copy of your catalog to Rikk, as that'll help them narrow it down.)

13 Messages

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182 Points

a year ago

I've not managed to get it to launch while holding down the Opt  key, but it would launch from an empty catalogue.

I've gone back to 8.3.1 now so can't retest at the moment.

13 Messages

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182 Points

a year ago

This reply was created from a merged topic originally titled 8.4 update crashes on start up.

I've updated to v8.4, and the program hangs on start up.

I have spent over 10 working hours on the support chat lines to Adobe so far without resolution of the issue, rolling back to V8.3.1 has allowed me to open all my catalogues successfully.

Issue:

When opening an existing catalogue the program hangs and shows "program not responding" nothing else seems to happen.

Opening a new empty catalogue initially wouldn't work and Adobe support sent me off to Apple to resolve this, Apple deleted all the cache files and then it would open an empty catalogue OK and allow me to start with new photos.

However the existing and backup catalogues simply hang the program.

Catalogue has been sent to Adobe for "repair" it still wouldn't open the repaired file.

System is an iMac 27" (model identifier 17.1) 24GB memory, upgraded to SSD.
OSX 10.14.6
Lightroom Classic v8.3.1 or 8.4....


1 Message

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80 Points

a year ago

I spent over an hour with Adobe support chat taking control of my mac and tried twice to reinstall never fixed it. I don't think he tried alt/new catalog method but not sure. Never worked. I was using 8.3.1 but he recommended I go 8.3 so running that now. What a waste of time. Adobe needs to review their test base and make sure they are testing on enough scenarios so these bugs are not passed to paying consumers.

799 Messages

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11.5K Points

a year ago

Just to rule out an issue with MacOS: It may be a corrupt cache or application state, or directory damage. Please give your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/o...), reboot. (In Onyx just run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc.), then hit Run Tasks. After it's done it will ask for a reboot.

If that doesn’t fix it run Disk Warrior if you can ($120), (https://www.alsoft.com), reboot. If you can’t do Disk Warrior, at least run First Aid from Disk Utility. Also just doing a "Safe Boot" can clear out caches (restart, hold down shift until you see "Safe Boot" on the screen, then reboot normally.

If that doesn’t work try launching Lightroom from your other (admin or test) account, with a new catalog, as a test. Does it run OK? If it does it may be a corrupted preference in your Username/Library folder. Reset your preferences (https://www.lightroomqueen.com).

13 Messages

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182 Points

I've run Onyx and run disk first aid, unfortunately this has made no difference to V8.4.

I can open a new catalogue from the Option Key, but nothing else. Existing Catalogue and Backup catalogues do not open.

So no change, I went through a major support exercise with Apple as part of this and they couldn't find any OS issues, but did manually clear all the Lightroom caches.

Adobe Administrator

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8.2K Messages

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118.3K Points

a year ago

For those who have "Me-too'd" this thread. Is there anyone who is not using 10.14.6?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Champion

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5.8K Messages

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102.6K Points

I've got one by email on Windows 10, but it may not be exactly the same issue.

47 Messages

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828 Points

I've not 'Me-too'd" but I can report 8.4 is working fine here.  Difference is I've not upgraded to Mac OS 10.14.6 - still on 10.14.5 and now nervous to make the update!

799 Messages

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11.5K Points

I'm with you Tim, I'm staying put at MacOS 10.14.5 (LR 8.4)! Panos still good!

2 Messages

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70 Points

I'm a me-too. Brand new MacBook Pro 10.14.6 Mojave, upgraded to LR 8.4 and program hangs repeatedly on start ["not responding" in Activity Monitor, etc. Rebooted, tested all systems, Disk Utility first aid, nothing works. Hours and hours spent trying to work-around. Will try to reinstall 8.3, fingers crossed.

2 Messages

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70 Points

Just reinstalled 8.3.1 and opened successfully. Have turned off LR auto-update for the time being.

1 Message

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60 Points

I have the same problem. Have just updated to MacOS 10.14.6 and LR 8.4 hangs (was quite ok prior to the Update). Reinstalled LR 8.3.1 and it works fine

2 Messages

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72 Points

I'll me-too also.  High Sierra 10.13.6. 

1 Message

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62 Points

Having the same issue. Reverting Lightroom is not helping for me. On MacOS 10.14.6, iMac (Retina 5k, 27-inch, 2017). Tried 8.3.0, 8.3.1 and 8.4. All get the spinning beachball when attempting to import. Resetting prefs did not change the behavior. 

4 Messages

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92 Points

a year ago

Lightroom opens properly but the catalogue does not open its sub files. I have the catalogue open on another monitor when I delete the lock file the sub files then load. Each time I open LR the lock file reappears and has to be deleted again to open the subfiles.

If I try to close LR without this procedure the black line appears and greys out and can then LR can be closed.