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chris_fourie's profile

8 Messages

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690 Points

Wed, May 15, 2019 6:05 AM

Solved

Lightroom Classic 8.3: Issues exporting photos to a Network Drive

Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.

Responses

281 Messages

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5.1K Points

2 years ago

I can not reproduce it on my mac, can export to both local and network locations. I don’t want to try it already on my main (Windows 10) system

2 Messages

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90 Points

2 years ago

I'm having this same issue on a Windows 10 PC.  I was on the phone with Adobe for 2 hours this morning an they can't seem to fix it either.  They escalated the issue.  Waiting to hear back. 

2 Messages

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90 Points

2 years ago

I still haven't heard back from Adobe regarding this issue.  I switched the user to another computer because he was out of commission.  Installed Adobe CC and Lightroom Classic and he is now able to export.  Not sure what got corrupt on the computer under his profile but he is now working. 

1 Message

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62 Points

2 years ago

i am experiencing the same issue. 
If I choose a network drive directly on the export path I get the "The specified folder is not writable". However, if I choose a subfolder from where the image is located, even if the image IS in a network folder, then it will allow to export it there. 
It appears to happen when the Export folder is in fact a network folder using a UNC path.

All my Export profiles used to work perfectly under 8.2.1

 

Please address asap.

1 Message

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80 Points

2 years ago

Happening on Windows 10, all local drives, I can't export anything except to my desktop.  NOTHING on my PC has changed except updating the Lightroom.  No NAS, no file permissions, I can make a folder on the drive, I can copy on the drive, Lightroom just can't write to anywhere.  It's a bug, not user error.

1 Message

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64 Points

Same here. It is obvious there are no issues with permissions for drives or folders because even Lightroom can write to a folder as soon as so select the folder later.






9 Messages

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172 Points

2 years ago

I too am having this exact same problem since the update.  I cannot export images to any folder except my Desktop.  It keeps telling me "The specified folder is not writeable"

 It worked fine yesterday before the LR Classic update Version 8.3.  Once exported to the Desktop, I can cut and paste to any folder (which LR will not export to), but this is not an ideal solution, especially when it worked fine yesterday.

This has really slowed up my production work, so please Adobe, get a fix sorted ASAP.  Thanks

Thanks

Jason

9 Messages

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172 Points

Just to help clarify, I'm trying to export to a Synology NAS drive.  It worked perfectly before V8.3, but will not work at all now.  I can export to my desktop and cut and paste to the NAS so I do not believe its a security issue on my system, rather than a bug in Lightroom.

Thanks

9 Messages

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172 Points

I have rolled back to V8.2.1 and the issue has gone away

1 Message

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62 Points

2 years ago

Same thing here, all day long. "Specified folder is read-only" Until this is fixed I've been exporting to original folder and manually moving the files to my desired folder. Win 10

1 Message

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82 Points

2 years ago

Same problem with me, using Windows 10. I used several publishing routines to "publish" smart collections on our office LAN server. It worked fine with Lightroom 8.2.1.
Since Lightroom 8.3 writing-access to the office LAN server was denied when trying to export or publish to/on the server. Downgrading back to Lightroom 8.2.1 solved the problem.
Would be great to be informed when the bug is solved.
Thanks, Hannes (Germany)

1 Message

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60 Points

2 years ago

I have also had this exact issue and spent 2 hours trying to fix updating permissions with no luck. Glad I found this

1 Message

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60 Points

2 years ago

I am also having this issue, also using windows 10. as mentioned above saving to C drive seems to be working for the interim.

25 Messages

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484 Points

2 years ago

It was reported on this forum thread that if the destination in the export dialog (Export to) is set to desktop or choose later it seems to work. Maybe this is a workaround until a bug fix is available.

https://forums.adobe.com/thread/2622582


1 Message

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60 Points

Mine won't even export to my desktop :/ 

2 Messages

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110 Points

2 years ago

this also affected Windows 10 HOME. Unable to export into the users folder "Pictures" These folders are of course remapped folders which could be causing issues with the redirector and LR. Wish they would test this stuff before releasing it. To get something like this wrong is major.

Adobe Administrator

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9.5K Messages

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130.6K Points

Windows 10 has some issues on remapped Picture folders not working correctly. If you reset to your default Picture folder, then restart your computer, then repoint your Pictures folder to the previously mapped location, it should help. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

186 Messages

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4.6K Points

What does "... reset to your default Picture folder..." mean?

Champion

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179 Messages

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3.9K Points

@avpman, I don't have direct experience with resetting the default Pictures folder, but I found this article with instructions.

Employee

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295 Messages

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7.8K Points

Hi All,

Please share the Screenshot of the Securities tab from the Folder Properties using the File Explorer for the folder where you are facing this issue. Please select your user for the same.

See below for a sample


Also, meanwhile, could you try a potential workaround for the issue mentioned in this help doc: https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html

Thanks,
Smit

8 Messages

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164 Points

2 years ago

Ditto. I can't export to my either my internal hard drive or an external hard drive on a Windows 10 system after updating to the new version yesterday. I've checked through diskpart that the externals are all read write. I can export if I choose select folder later.

8 Messages

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164 Points

Some screen shots:


Champion

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6.3K Messages

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107.8K Points

A really long shot, but how are you selecting that folder path? For example, is that a preset? Or are you selecting it from the pop-up? Or are you clicking the Choose button?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

8 Messages

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164 Points

It isn’t a preset. It was the previous folder that I had exported to via the Choose button This method of exporting worked on all other versions of Lightroom until this version. I now follow the work around method to export after spending a lot of time thinking that my hard drives had suddenly become read only. I tried to export to multiple drives and my desktop using my normal method and got the failure notice.

Champion

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6.3K Messages

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107.8K Points

If you were to manual select that folder (rather than it being the previous folder), does that work? That could be just the clue we need.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

8 Messages

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164 Points

Nope, tried that. I have tried selecting a different file from the little down arrow.I tried reselecting the folder completely. I shut down Lightroom and my laptop completely. The Specific Folder option is what appears to be failing me.

6 Messages

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200 Points

My computer has a SSD as C:, an old fasioned HD as D:, and a network drive on Z:

I tried creating a new folder under Z:, and LR 8.3 still refuses to export.

It was able to export to a folder under D:

8 Messages

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164 Points

The only export option that does not work is the export to a specific folder option. All other options in the drop down menu work for me.

I completed a preference reset as suggested and that did not correct the issue.

8 Messages

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690 Points

2 years ago

I have received a message from Adobe confirming that this is a bug and that they are working on a solution.


Adobe Administrator

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9.5K Messages

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130.6K Points

2 years ago

While the engineering team works on a solution, I wanted to point out this help doc which contains a potential workaround for the issue: https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html

As soon as we have updated information we will be posting it to this thread. 

Make sure you hit the [Me-Too] button at the top so we can have an accurate impact of this bug. 

Thanks!
Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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200 Points

Please make sure the engineering team have an automated test to prevent this issue from creeping back in the future.

Exporting to a network drive is such a common use case, I'm a little surprised that this isn't part of the standard release testing before the product ships.

I simply went for the downgrade.

6 Messages

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200 Points


*facepalm*