chris_fourie

8 Messages

•

690 Points

Wed, May 15, 2019 6:05 AM

Solved

Lightroom Classic 8.3: Issues exporting photos to a Network Drive

Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.

Responses

Official Solution

Rikk

Adobe Administrator

•

9.5K Messages

•

130.5K Points

2 years ago

Greetings all,

I wanted to give you an update on this issue. We've been able to identify a possible bug with regard to this issue. We are currently testing the fix with a few users to verify that it does cure the issue. At this time I do not have an ETA for a public-facing fix.

If your issue is with Export the workaround continues to be: https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html
If your issue is with Publish Services, the only workaround is to revert to version 8.2.1.

Thank you for all the information you've provided thus far and we hope to have this resolved quickly so everyone can get back to their normal workflow.

Thanks for your patience.

Adobe Photography Products

Quality Engineering - Customer Advocacy

LauraShoe

Champion

•

179 Messages

•

3.9K Points

Thank you for jumping on this, Rikk and team, and for the update.

Laura Shoe

Author of Lightroom 5, 6 and Classic: The Fundamentals & Beyond and Lightroom 5, 6 and Classic: Producing Great Output video series

www.laurashoe.com

2 years ago

Official Solution

smit_k

Employee

•

295 Messages

•

7.8K Points

2 years ago

Lightroom Classic 8.3.1 was released today and contains a fix for this issue. Please update to 8.3.1 and verify that you are no longer seeing the issue. Thank you!

james_wall_4787466

3 Messages

•

106 Points

Great! I trust Adobe, but I am a Trust but Verify sort of guy. Now I am looking for reports from those volunteers brave enough to try this out to see if it flies or crashes. If it works, I am eager to upgrade!

2 years ago

yvon_daigle

7 Messages

•

180 Points

It work for me. Thank you!

2 years ago

andrey_dzizenko

5 Messages

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120 Points

You can have both 8.2.1 and 8.3.1 installed, you don't need to be really brave to try :) They work with the same catalog, so you are able to easily switch between them.

2 years ago

mikael_jakobsson_pn43nh9cj89d

4 Messages

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100 Points

I have problems with synchronization. It persists also with 8.3.1

2 years ago

david_golding_1mvs2lwngpf9v

162 Messages

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2K Points

Sounds like a different problem, all this version fixed was the usability of some users to do a straight up export, typically involving NAS. You probably need to submit your own separate problem.

2 years ago

chris_fourie

8 Messages

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690 Points

Thank you Smit Keniya the update resolved my issues :)

2 years ago

poyen_huang

5 Messages

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168 Points

Thank you, Smit. I could also confirm 8.3.1 fixes the bug at my side.

2 years ago

simon_laffoley_8ckmwjcdqey5x

1 Message

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62 Points

Sorted now - Thank you!!

2 years ago

wvuyk

7 Messages

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188 Points

Tested it today with LR 8.3.1. and no issues publishing pictures anymore. Thank you!

2 years ago

shaun_bird

5 Messages

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120 Points

Hi, not fixed on my Mac...any thoughts?

2 years ago

shaun_bird

5 Messages

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120 Points

2 years ago

shaun_bird

5 Messages

•

120 Points

2 years ago

shaun_bird

5 Messages

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120 Points

Only allows me to export documents folder, not hhd or external hdd

2 years ago

shaun_bird

5 Messages

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120 Points

Apologies, found the problem, my WD External drive was only Windows formatted, not MAC

2 years ago

roelof_moorlag

281 Messages

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5.1K Points

2 years ago

Do you work on Apple or Windows?

chris_fourie

8 Messages

•

690 Points

2 years ago

I work on Windows 10 and all my files for all my applications are saved and stored on our Synology NAS System. The only files stored on my local drives are the Lightroom Catalogue files.

nikolaj_christensen_h9802qm97blyn

1 Message

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262 Points

2 years ago

This seems not to only affect exporting to network drive. I have the same problem after updating to 8.3 and I can't export to local folders.
This is not a windows issue, since I do only have this problem with Lightroom.

I found a work around, in the export box you can select in the top "select folder later". I you use this, you are allowed to export.

daniel_zuppinger

2 Messages

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76 Points

same issue here! I can no longer export to my folder on the C drive and I have DEFINETLY not changed anything in the Windows system! It renders Lightroom USELESS!

2 years ago

LauraShoe

Champion

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179 Messages

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3.9K Points

I'm sorry to hear that you have the same issue, Daniel. While Adobe is working on this there is an easy workaround: Instead of choosing "Export to: Specific folder", choose "Export to: Choose folder later (useful for presets)" - regardless of whether you are creating a preset - and Lightroom will prompt you to choose a location after you click on Export.

Laura Shoe

Author of Lightroom 5, 6 and Classic: The Fundamentals & Beyond and Lightroom 5, 6 and Classic: Producing Great Output video series

www.laurashoe.com

2 years ago

poyen_huang

5 Messages

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168 Points

Just for the record. While this workaround works for Export, it doesn't for existing Publish Service. And that impacts the workflow a lot.

2 years ago

stephen_w_ai05rf575vcrl

1 Message

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62 Points

yep same here been exporting to a folder on my Windows 10 laptop's desktop for over a year now. And 8.3 has just killed that. In fact it will not export at all. "major fail!" Adobe needs to start testing their updates better before rolling them out to the masses.

2 years ago

smit_k

Employee

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295 Messages

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7.8K Points

Hi All,

Please share the Screenshot of the Securities tab from the Folder Properties using the File Explorer for the folder where you are facing this issue. Please select your user for the same.

See below for a sample

Image httpsd2r1vs3d9006apcloudfrontnets3_images1789985RackMultipart20190520-129213-1uznxjl-Securities_inlinepng1558346708

Thanks,
Smit

2 years ago

Samoreen

604 Messages

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11.3K Points

Smit,

This property dialog is irrelevant when the folder is located on a NAS accessed using UNC names, which seems to be the case for many affected users. In that case, the listed permissions are related to NAS users, not to Windows users. When accessing NAS resources from Windows, a user must logon with the NAS credentials, at least the first time. Then the permissions specified on the NAS apply. It seems that there's a problem with this when LR tries to access these resources.

Image: https://prod-content-care-community-cdn.sprinklr.com/579ad3b6-f7b1-4c16-a256-99ed28ff7b58/RackMultipart20190520362529kub-f458dea5-deed-4d09-b608-3477b02328f3-549677164.jpg1558347071

Image: https://prod-content-care-community-cdn.sprinklr.com/579ad3b6-f7b1-4c16-a256-99ed28ff7b58/RackMultipart20190520362529kub-f458dea5-deed-4d09-b608-3477b02328f3-549677164.jpg1558347071

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

2 years ago

yvon_daigle

7 Messages

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180 Points

2 years ago

Same issue with my NAS, I can only save my files to the original location. I try on the the C drive it is not working also.

smit_k

Employee

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295 Messages

•

7.8K Points

2 years ago

Hi,

We have not been able to reproduce this issue with a local folder, network location or an NAS.

Could you share the screenshot of the securities tab from the folder properties for the folder where you are facing this issue?

Thanks,
Smit

chris_fourie

8 Messages

•

690 Points

Hi Smit Keniya I have attached a screen capture of the folder properties as requested. I'm user "ChrisFourie". As a matter of fact I cannot write/export files to any of the shared folders on our NAS when using Lightroom Classic v8.3

I can assure you that its not a write issue on our NAS. We do not experience any issues writing to any of the shared folders on our NAS using any application including all the other Adobe Creative Cloud Applications we use.

I have removed ver 8.3 and re-installed ver 8.2.1. This older version works perfectly.

Hope this helps, if you need me to perform any other tests, please feel free to ask, I'm a qualified Network Administrator

Image httpsd2r1vs3d9006apcloudfrontnets3_images1789273RackMultipart20190515-118619-63fvm4-FolderPermissions_inlineJPG1557917935

2 years ago

gary_field_cb3a5l41dt7de

4 Messages

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94 Points

This is obviously a regression caused by a change made between v 8.2.1 and v 8.3 and it's in the permission checking code that is bypassed by selecting the "choose folder later" option.
Everyone using v8.3 with a NAS (seems like mostly Synology NAS) is seeing this problem, why don't you? Obviously not the NAS since it works fine with v8.2.1!

2 years ago

TomM

627 Messages

•

11.3K Points

"Everyone using v8.3 with a NAS (seems like mostly Synology NAS) is seeing this problem, why don't you?"

I'm guessing the folks at Adobe would love it to be that simple. Trouble is, that's not the case. I'm using 8.3 on Win10 with a Synology NAS and can't replicate the issues.

2 years ago

gary_field_cb3a5l41dt7de

4 Messages

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94 Points

As someone else implied, it must have to do with the NAS user account being used. I do have a NAS account with a different name than the Windows user name...

2 years ago

TomM

627 Messages

•

11.3K Points

Same here...Windows account & Synology account are completely different.

2 years ago

wilcoxjb

2 Messages

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74 Points

For the record, I'm having the same problem as everyone else, but I don't even know what a "Synology NAS" is. I am trying to publish to a shared folder on a hard drive on another PC in my home network. Until 8.3, this worked for years without a hitch. The export workaround works for me, but it doesn't help publishing. I can live without publish for awhile, so I'm not rolling back to 8.2.

Also wanted to add that I can export OR publish to a local folder with no problem whatsoever. Only the shared drive/folder on my other Windows 10 PC has the problem. Thanks for the action on this!

2 years ago

thomas_hendel

6 Messages

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160 Points

2 years ago

I've got the same problem after the latest update yesterday. The export fails with a "Folder is read-only" error message. It used to work pretty fine in for all LR versions that I ever had (from 5 up to the version before the last update).
My system: Windows 10, target export folder a mounted folder from a NAS. It is *NOT* an issue with the network folder itself. While LR complained about the "read-only" folder, I could create sub folders and files there as usual.
The export into a local folder worked fine.

jason_huang_iuwru8xyqy13a

1 Message

•

60 Points

2 years ago

same issues, this is really bad, my network export folder is mapped for auto cloud backups, I can't just CHANGE drives. I'm rolling back to 8.2.1 as well

avpman

186 Messages

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4.6K Points

2 years ago

I think this was a bug in an earlier version and was subsequently fixed. Looks like the bug is back again.

gary_field_cb3a5l41dt7de

4 Messages

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94 Points

Yes, when googling this problem I saw that in version 6 they had the same problem. Obviously no regression testing is being done...

2 years ago

kp_yletyinen

1 Message

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62 Points

2 years ago

I had the same problem. I could export to a memory stick, though. "Select folder later" workaround worked.

thomas_hendel

6 Messages

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160 Points

2 years ago

One addition: I have several export presets. And one of them has a fixed target folder (located on a NAS), that is used to feed my tumblr account.
After the first error message, I opened the common export dialog and did a "select folder" operation (just to be sure, that the preset has correct settings).
After selecting that folder on my NAS - the export dialog was still open and no export was started yet - I got the "read only" message again.

andrew_david_cox

1 Message

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60 Points

2 years ago

I'm having the same issue. Can export to desktop just fine. Can't export to the network drive. Am on Windows.

yvon_daigle

7 Messages

•

180 Points

I can't export on my PC drive. The only place I can export files is on the NAS drive where where the original is.

2 years ago

francois_hendrickx

11 Messages

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194 Points

2 years ago

I'm having the same issue after yesterday's update. I can only export to the root directory of any of my drives. It is a Lightroom problem as any othe aplication can save to any folder on any drive just fine.

Rikk

Adobe Administrator

•

9.5K Messages

•

130.5K Points

2 years ago

Is everyone experiencing this issue on Windows? I don't see a single Mac User here yet.

Adobe Photography Products

Quality Engineering - Customer Advocacy

francois_hendrickx

11 Messages

•

194 Points

Windows 10.

2 years ago

thomas_hendel

6 Messages

•

160 Points

Windows 10

2 years ago

linda_alschuler

31 Messages

•

490 Points

I've seen two Mac users report it in the Facebook groups.

2 years ago

Rikk

Adobe Administrator

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9.5K Messages

•

130.5K Points

@Linda - can you find out from those users if they mount the NAS with SMB or AFP?

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 years ago

yvon_daigle

7 Messages

•

180 Points

It is not the NAS, I cannot exported files on my PC drive.

2 years ago

avpman

186 Messages

•

4.6K Points

Respectfully, Rikk why doesn't Adobe test this themselves? Instead of relying on wasting the time and patience of PAID users who have the right to expect a working product. Doesn't Adobe do any regression testing before a new release?

2 years ago

Rikk

Adobe Administrator

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9.5K Messages

•

130.5K Points

@apvman, please see Smit's post above. Since we are, as of yet, unable to reproduce the bad behavior, we are gathering additional data.

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 years ago

chris_fourie

8 Messages

•

690 Points

I see this issue has been reported on another forum as well: https://forums.adobe.com/thread/2621939

2 years ago

chris_fourie

Lightroom Classic 8.3: Issues exporting photos to a Network Drive

Responses

Rikk

LauraShoe

smit_k

james_wall_4787466

yvon_daigle

andrey_dzizenko

mikael_jakobsson_pn43nh9cj89d

david_golding_1mvs2lwngpf9v

chris_fourie

poyen_huang

simon_laffoley_8ckmwjcdqey5x

wvuyk

shaun_bird

shaun_bird

shaun_bird

shaun_bird

shaun_bird

roelof_moorlag

chris_fourie

nikolaj_christensen_h9802qm97blyn

daniel_zuppinger

LauraShoe

poyen_huang

stephen_w_ai05rf575vcrl

smit_k

Samoreen

yvon_daigle

smit_k

chris_fourie

gary_field_cb3a5l41dt7de

TomM

gary_field_cb3a5l41dt7de

TomM

wilcoxjb

thomas_hendel

jason_huang_iuwru8xyqy13a

avpman

gary_field_cb3a5l41dt7de

kp_yletyinen

thomas_hendel

andrew_david_cox

yvon_daigle

francois_hendrickx

Rikk

francois_hendrickx

thomas_hendel

linda_alschuler

Rikk

yvon_daigle

avpman

Rikk

chris_fourie

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