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Adobe Photoshop Family

8 Messages

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690 Points

Wed, May 15, 2019 6:05 AM

Solved

Lightroom Classic 8.3: Issues exporting photos to a Network Drive

Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.

Responses

Official Solution

Adobe Administrator

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8.1K Messages

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117.4K Points

a year ago

Greetings all,

I wanted to give you an update on this issue. We've been able to identify a possible bug with regard to this issue. We are currently testing the fix with a few users to verify that it does cure the issue. At this time I do not have an ETA for a public-facing fix.

If your issue is with Export the workaround continues to be: https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html
If your issue is with Publish Services, the only workaround is to revert to version 8.2.1. 

Thank you for all the information you've provided thus far and we hope to have this resolved quickly so everyone can get back to their normal workflow. 

Thanks for your patience.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Champion

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174 Messages

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3.9K Points

Thank you for jumping on this, Rikk and team, and for the update.

Official Solution

Employee

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291 Messages

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7.8K Points

a year ago

Lightroom Classic 8.3.1 was released today and contains a fix for this issue. Please update to 8.3.1 and verify that you are no longer seeing the issue. Thank you!

3 Messages

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106 Points

Great!  I trust Adobe, but I am a Trust but Verify sort of guy.  Now I am looking for reports from those volunteers brave enough to try this out to see if it flies or crashes.  If it works, I am eager to upgrade!  

7 Messages

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180 Points

It work for me. Thank you!

5 Messages

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120 Points

You can have both 8.2.1 and 8.3.1 installed, you don't need to be really brave to try :) They work with the same catalog, so you are able to easily switch between them.

4 Messages

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100 Points

I have problems with synchronization. It persists also with 8.3.1

150 Messages

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1.9K Points

Sounds like a different problem, all this version fixed was the usability of some users to do a straight up export, typically involving NAS. You probably need to submit your own separate problem.

278 Messages

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5K Points

a year ago

Do you work on Apple or Windows?

8 Messages

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690 Points

a year ago

I work on Windows 10 and all my files for all my applications are saved and stored on our Synology NAS System. The only files stored on my local drives are the Lightroom Catalogue files.

1 Message

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262 Points

a year ago

This seems not to only affect exporting to network drive. I have the same problem after updating to 8.3 and I can't export to local folders.
This is not a windows issue, since I do only have this problem with Lightroom.

 I found a work around, in the export box you can select in the top "select folder later". I you use this, you are allowed to export.

2 Messages

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76 Points

same issue here! I can no longer export to my folder on the C drive and I have DEFINETLY not changed anything in the Windows system! It renders Lightroom USELESS!

Champion

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174 Messages

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3.9K Points

I'm sorry to hear that you have the same issue, Daniel. While Adobe is working on this there is an easy workaround: Instead of choosing  "Export to: Specific folder", choose "Export to: Choose folder later (useful for presets)" - regardless of whether you are creating a preset - and Lightroom will prompt you to choose a location after you click on Export. 

5 Messages

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168 Points

Just for the record. While this workaround works for Export, it doesn't for existing Publish Service.  And that impacts the workflow a lot. 

1 Message

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62 Points

yep same here been exporting to a folder on my Windows 10 laptop's desktop for over a year now. And 8.3 has just killed that.  In fact it will not export at all.  "major fail!" Adobe needs to start testing their updates better before rolling them out to the masses.  

Employee

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291 Messages

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7.8K Points

Hi All,

Please share the Screenshot of the Securities tab from the Folder Properties using the File Explorer for the folder where you are facing this issue. Please select your user for the same.

See below for a sample


Thanks,
Smit

7 Messages

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180 Points

a year ago

Same issue with my NAS, I can only save my files to the original location. I try on the the C drive it is not working also.

Employee

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291 Messages

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7.8K Points

a year ago

Hi,

We have not been able to reproduce this issue with a local folder, network location or an NAS.

Could you share the screenshot of the securities tab from the folder properties for the folder where you are facing this issue?

Thanks,
Smit

8 Messages

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690 Points

Hi Smit Keniya I have attached a screen capture of the folder properties as requested. I'm user "ChrisFourie". As a matter of fact I cannot write/export files to any of the shared folders on our NAS when using Lightroom Classic v8.3

I can assure you that its not a write issue on our NAS. We do not experience any issues writing to any of the shared folders on our NAS using any application including all the other Adobe Creative Cloud Applications we use.

I have removed ver 8.3 and re-installed ver 8.2.1. This older version works perfectly.

Hope this helps, if you need me to perform any other tests, please feel free to ask, I'm a qualified Network Administrator

4 Messages

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94 Points

This is obviously a regression caused by a change made between v 8.2.1 and v 8.3 and it's in the permission checking code that is bypassed by selecting the "choose folder later" option.
Everyone using v8.3 with a NAS (seems like mostly Synology NAS) is seeing this problem, why don't you? Obviously not the NAS since it works fine with v8.2.1!

546 Messages

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10.7K Points

"Everyone using v8.3 with a NAS (seems like mostly Synology NAS) is seeing this problem, why don't you?"

I'm guessing the folks at Adobe would love it to be that simple.  Trouble is, that's not the case.  I'm using 8.3 on Win10 with a Synology NAS and can't replicate the issues.

4 Messages

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94 Points

As someone else implied, it must have to do with the NAS user account being used. I do have a NAS account with a different name than the Windows user name...

546 Messages

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10.7K Points

Same here...Windows account & Synology account are completely different.

6 Messages

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160 Points

a year ago

I've got the same problem after the latest update yesterday. The export fails with a "Folder is read-only" error message. It used to work pretty fine in for all LR versions that I ever had (from 5 up to the version before the last update).
My system: Windows 10, target export folder a mounted folder from a NAS. It is *NOT* an issue with the network folder itself. While LR complained about the "read-only" folder, I could create sub folders and files there as usual.
The export into a local folder worked fine.

1 Message

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60 Points

a year ago

same issues, this is really bad, my network export folder is mapped for auto cloud backups, I can't just CHANGE drives.  I'm rolling back to 8.2.1 as well

170 Messages

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4.4K Points

a year ago

I think this was a bug in an earlier version and was subsequently fixed. Looks like the bug is back again.

4 Messages

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94 Points

Yes, when googling this problem I saw that in version 6 they had the same problem. Obviously no regression testing is being done...

1 Message

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62 Points

a year ago

I had the same problem. I could export to a memory stick, though. "Select folder later" workaround worked.

6 Messages

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160 Points

a year ago

One addition: I have several export presets. And one of them has a fixed target folder (located on a NAS), that is used to feed my tumblr account.
After the first error message, I opened the common export dialog and did a "select folder" operation (just to be sure, that the preset has correct settings).
After selecting that folder on my NAS - the export dialog was still open and no export was started yet - I got the "read only" message again.

1 Message

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60 Points

a year ago

I'm having the same issue. Can export to desktop just fine. Can't export to the network drive. Am on Windows. 

7 Messages

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180 Points

I can't export on my PC drive. The only place I can export files is on the NAS drive where where the original is.

11 Messages

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194 Points

a year ago

I'm having the same issue after yesterday's update. I can only export to the root directory of any of my drives. It is a Lightroom problem as any othe aplication can save to any folder on any drive just fine.

Adobe Administrator

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8.1K Messages

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117.4K Points

a year ago

Is everyone experiencing this issue on Windows? I don't see a single Mac User here yet.

 

Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

 • 

194 Points

Windows 10.

6 Messages

 • 

160 Points

Windows 10

24 Messages

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396 Points

I've seen two Mac users report it in the Facebook groups.

Adobe Administrator

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8.1K Messages

 • 

117.4K Points

@Linda - can you find out from those users if they mount the NAS with SMB or AFP?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

 • 

180 Points

It is not the NAS, I cannot exported files on my PC drive.