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20 Messages

 • 

320 Points

Fri, Oct 26, 2018 2:16 PM

Lightroom Classic 8.0: Screen goes black with Local Adjustment Brush

LR 8.0 worked well at the start, several weeks ago.  But now it is not!  When using adjustment brush to edit an image the screen sometimes goes black and at top "not responding".  Also has become very slow when using the adjustment brush.  Updated graphics card driver, but same whether checked or unchecked in LR.  Talked with Adobe support and they had me optimize catalog only.  Still the same.  Today I uninstalled then reinstalled LR no change.  It is at a point where it takes way too much time to now use.      Need help!

Responses

Adobe Administrator

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8.2K Messages

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118.3K Points

2 years ago

Just post again on this thread, @Robert Harvey. This is a support channel and Adobe staff are monitoring. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

20 Messages

 • 

320 Points

2 years ago

Unfortunately I'm back!  Had the computer stressed tested by the shop that built it and all they found was the SSD that had LR software and catalog on it had some bad sectors.  So had the SSD replaced.  But today again working with the adjustment brush similar problems but not as offend.  Also opening and image in Library then in Develop the screen would go black several times again with the "not responding".  But once open and try the same process and no problem.  

I want some help from Adobe with this problem, PLEASE!

20 Messages

 • 

320 Points

2 years ago

Here is another video just taken showing what happens off and on when using the adjustment brush.

https://drive.google.com/file/d/1hQjh2tLwWt-ill0zyyXLvkGYzgoONfMp/view?usp=sharing

Adobe Administrator

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8.2K Messages

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118.3K Points

2 years ago

Robert, I watched your video but I have not seen that behavior before. It isn't clear to me from reading your posts if you have done the following:

1. Gone to your Video Card manufacturer's website and downloaded and performed a clean install of their latest driver? 

2. Reset your preference file.

Can you confirm both of these?

Additionally - are you using a mouse, tablet or other device to do your brush-stroking? If so, which and is that driver up to date?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

20 Messages

 • 

320 Points

2 years ago

I have the most recent updated driver for the GPU from the Nvidia web site.

I use a Wacom tablet, driver up to date, and a Razer mouse also driver up to date.

What do you mean to reset the preference file?

? - I have Lightroom program and the LR catalog on the same SSD, is that okay?

Adobe Administrator

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8.2K Messages

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118.3K Points

2 years ago

Same drive is fine. 

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

20 Messages

 • 

320 Points

2 years ago

Reset the preferences and so far no black screens.  Also the adjustment brush seems to work better.
Going to have to play with it for a while to make sure that that solves the problem.  Will get back later.

Adobe Administrator

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8.2K Messages

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118.3K Points

Keep us posted on how you progress.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

20 Messages

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320 Points

2 years ago

Did not fix problem!!  Still when using adjustment brush screen goes black with "not responding".
Took another video - https://drive.google.com/file/d/1bE9UBkfSEWVUSsYAC8L5d_ObU66CHwPc/view?usp=sharing

Need a fix!  

596 Messages

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11.3K Points

2 years ago

Robert,

Did you check the location and size of your Adobe Camera RAW cache and whether it has enough room there ? You could also try to purge it.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

596 Messages

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11.3K Points

There's something else that you could try : load the same image in PS (Adobe Camera RAW) and try the same edits. This could help determine whether it's a LR or a more generic problem.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

596 Messages

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11.3K Points

Also, since your problem is sometimes appearing only after a while (you had sessions where LR was working correctly), this makes me think about a disk space problem (you have plenty of memory anyway). Your catalog is in E:\LIGHTROOM\Lightroom 5 catalog\LR5. So your previews are also stored there. You should make sure that this partition has enough space for storing them (you can discard the previews from the Library menu, just to check).

Finally, I remember having had a similar problem for images where I had defined too many local adjustments or when the area covered by these adjustments was too large. Just to be sure...

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

20 Messages

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320 Points

You want me to discard the 1:1 previews in the Library menu?

596 Messages

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11.3K Points

Yes, you could try this. This is an harmless operation. Previews will be rebuilt on demand. By the way, you could also have a look at the preview settings of your catalog. Don't make the standard size too much bigger than the screen size.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

20 Messages

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320 Points

2 years ago

LR Program, LR cache, other Adobe programs, Presets and LR raw backups are all on E: which is a 500 GB SSD with 350GB of free space.

20 Messages

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320 Points

2 years ago

Deleted the previews.  My previews are set at 2048 - high.  Although my screen is - BenQ SW2700 (2560x1440@59Hz). 

20 Messages

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320 Points

2 years ago

Was just using "transform" and when reset screen went black and top left "not responding"!

1 Message

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60 Points

a year ago

I am running into the same frustrating problem on LR 8.3.1.

This problem makes Lightroom unusable. I noticed the problem recently. I've been using LR for years without incident. 

My computer far exceeds the minimum system requirements.

I'm running a HP Omen loaded  64-bit Windows 10 machine with the NVIDIA GeFore CTX 965m video driver I have 32 RAM.

I will go to the NVIDIA website and update my video driver, I have already tried unchecking the GPU in the Performance tab.

If support has a list of items to troubleshoot, please point me to the document. This issue is so bad that I no longer am able to use the local adjustment brush which is a key tool of this product set.

Thanks,

20 Messages

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320 Points

I found that when I did not maximize  LR window 100% and only manually expand the window the problem stopped.  I found that somewhere on the internet, but forgot where.

2 Messages

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72 Points

a year ago

I have the same problem. I am using Lightroom Classic 8.4.1 on a brand new Mac Mini. This only happens when in LR, and only when trying to use the Adjustment Brush.

I click the Adjustment Brush and as soon as I bring the mouse over the image area, the screen goes black and stays that way. When I push the mouse forward where it would be beyond the image, the screen comes back. Rinse and repeat until I just deselect the tool.

I have a Wacom tablet installed and connected, but I am not using it when this happens. Even if I disconnect that tablet, I get the same issue. So, I'm not sure its Wacom related, but I haven't uninstalled the software / drivers for it as a test.

Adobe Administrator

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8.2K Messages

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118.3K Points

If you disable the GPU in Preferences>Performance, do you still see the issue?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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72 Points

Wow! That totally resolved the issue... I'll play around a bit more, but before I couldn't use the Adjustment Brush at all. Now it appears to operate normally.

Thank you for your help!

Adobe Administrator

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8.2K Messages

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118.3K Points

Check your Video Card manufacturer for an update that might allow you to click that back on. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy