375 Messages
•
6.6K Points
Lightroom Classic 8.0: Crashes on Launch
Lightroom Classic 8.0 has suddenly started crashing shortly after startup, again! This problem really needs to be fixed. I send in crash reports, but get nothing back. Each time this has happened I've been left to fix it myself. On previous occasions I tried various methods to recover and eventually got Lr going again with no real knowledge of what actually fixed the problem. I just tried what appeared to fix it last time, but it didn't work this time. It would be very nice to hear back from Adobe. It would be great to have Adobe tell me they have identified the problem. It would be even better if Adobe told me they have fixed the problem. Meanwhile, I'm paying for a product that doesn't work! Lr Classic 8.0 is broken and needs fixing. As you can see, Lr hasn't even opened a catalogue before crashing.
Note: This conversation was created from a reply on: Lightroom Classic 8 crashing on launch.
Responses
Official Solution
Rikk
Adobe Administrator
•
10.1K Messages
•
135.8K Points
2 y ago
Does this occur occasionally or every time you launch?
Quality Engineering - Customer Advocacy
0
anthony_blackett
375 Messages
•
6.6K Points
2 y ago
Yesterday, Lr crashed every time I started it. I uninstalled it, rebooted my computer, reinstalled Lr, but it still crashed about 15 seconds after starting. I just left it over night, hibernating my PC.
This morning, after waking my PC from its sleep and reading your reply, I tried Lr again. So far, it hasn't crashed. All that has changed from yesterday is the time and I turned off my modem and turned it back on this morning, meaning my IP address has changed.
There doesn't seem to be any logic to this. I would love to know what precipitates the issue and why it comes and goes like this.
Thanks for your help, it is most appreciated.
4
carlos_cardona_4982447
799 Messages
•
11.5K Points
2 y ago
If that doesn’t work try launching Lightroom from your other (admin or test) account, with a new catalog, as a test. Does it run OK? If it does it may be a corrupted preference in your Username/Library folder. Check The Lightroom Queen site for instructions on how to reset your preferences (https://www.lightroomqueen.com).
3
0
jeremy_alderton
16 Messages
•
416 Points
2 y ago
Lightroom Classic CC is constantly crashing since last update. I initially suspected that it was the graphics card acceleration so I finally managed to turn that off (took numerous tries since it kept crashing out and not saving my preferences). I can now start LR without it crashing every time, but if I try to import or develop photos it still crashes out.
I've uninstalled an reinstalled LR. Installed the previous version. Updated all drivers and applied all Windows 10 updates. Scanned all drives for errors. Disabled Skylum plugins.
I've run out of things to try. I'm working on a project that needs to be completed by Monday (5 days!) and I'm starting to panic.
14
0