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Adobe Photoshop Family

285 Messages

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5.7K Points

Mon, Apr 23, 2018 3:34 AM

In progress

Lightroom Classic 7.3: Unresponsive after Eject SD Card/USB Drive

This is a reproducible crash that I have found in Lightroom Classic 7.3 running on a Windows 7 Pro 64bit OS Toshiba laptop fitted with a built-in SD card reader.

Follow these steps to reproduce:

1. Launch Lightroom Classic 7.3 and ensure that Auto Import is disabled and the Preference 'Show import dialog when a memory card is detected' is unchecked.

2. Insert an SD memory card. Close the Auto Play dialog if it is displayed.

3. Use the Safely Remove Hardware icon in the system tray to Eject SD Card. An error dialog is displayed stating that 'This device is currently in use...' Click OK to close the dialog.

4. Open Windows File Explorer, click on Computer to show Devices with removable Storage. Right-click on the SD card icon and select Eject from the pop-up context menu. An error dialog is displayed stating that the drive 'is in use' and to 'Save any open files on this disc...' In this dialog you have three choices: Cancel, Try Again or Continue. The dialog states 'If you choose to continue, the files will be closed, which might cause data to be lost.' Click the Continue button and the SD card is ejected.

5. Lightroom has how crashed with the busy cursor whirling away and (Not Responding) displayed in the title bar. Lightroom must now be forced to close.

Following these steps while Lightroom CC version 6 is running does not crash LR6.

So, why is LR7 opening files on an inserted SD card? There is no reason for LR7 to be accessing the SD card at all at this stage and it certainly shouldn't crash when the SD card is ejected.

Would other LR Classic 7.3 users try this too and report the result?

I would like a proper response from the Adobe team on this and by this, I mean someone who actually has the authority to do something about it. If I don't, I will assume that the development or management team are not interested in fixing the problems that infest this version of Lightroom.

Responses

Official Solution

Adobe Administrator

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498 Messages

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9.6K Points

2 years ago

Thanks for letting us know.
We are aware of this issue and a fix is underway.

Thanks,
Sunil

Official Solution

Employee

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291 Messages

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7.8K Points

2 years ago

Hi,

Lightroom Classic 7.4 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

https://helpx.adobe.com/lightroom/help/whats-new.html

Thanks,
Smit Keniya

2 Messages

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102 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom 4.4 not ejecting card after import.

All of a sudden, Lightroom 4.4 is not ejecting cards after import. I used three different card readers, and the problem persists. Also, my cards are not showing up under the "Devices" tab in the import dialog; they show up at the bottom of the "Files" tab, which has never happened before.

Adobe Administrator

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7.9K Messages

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114.9K Points

2 years ago

Lightroom 7.3.1 was released earlier today. After installing it, please let us know if you continue to see the crash on ejecting the card. 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

285 Messages

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5.7K Points

2 years ago

Thanks Sunil for the Official Response, I won't be holding my breath for a fix.

Rikk, I have just updated to 7.3.1, restarted my computer and tested the SD Eject problem that I reported. As expected, no change. Still crashes same as 7.3. Since it is not listed as a fix in the release notes, I didn't expect that the bug would magically disappear.

It is just beyond my comprehension why Adobe is taking so very long to find and fix bugs that are being reported to them. As a web developer myself, I write a lot of code in javascript and php. I too make mistakes and sometimes introduce bugs in my code. When I discover a bug in my testing or a client reports a problem, I find it very quickly and resolve the issue immediately. I don't ignore it for days, weeks or years and I don't have a team of developers - it's just me.

Adobe needs to stop and devote all its development resources to fixing the serious problems with Lightroom Classic now, not later.

I love using Lightroom and have done so since Version 1. Like other LR customers, I just want it to work properly, fast, efficient and without crashing. I also want Adobe to really listen to its customers and take on board some of the excellent ideas that are posted on this forum. Unfortunately, Adobe doesn't have a very good track record of listening to its customers - Lightroom isn't the only Adobe product where customer concerns are largely ignored. I once use Business Catalyst for web development and after reporting some bugs, I discovered these same bugs had been reported before and fixes for them had been outstanding for years. I don't use or want to use Business Catalyst any more.

24 Messages

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432 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic: Freeze if external hard drive is turned off.

Due to number of photos I have to use 2 external and 1 internal hard drive.  While working in LR latest version 7.3, if I turn off one of the externals LR immediately freezes displaying the revolving blue circle.  I can move this cursor around and the computer otherwise is not frozen but LR is dead.  The only way to resume work is to use task manager to end task for LR and then restart LR.  It then works fine.  If I then turn the external on, all is well but once again, turning it off causes a freeze.  It is not a hard drive problem because the same thing happens with either of the two drives.  It seems worse recently so I tried roll back to version 7.2 and the same thing happens.  Can anybody offer any insight as to whether a Windows 10 issue, a computer hardware or software issue, or while unlikely, a hard drive issue?

24 Messages

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432 Points

2 years ago

Will update 7.3.1 address this hard drive issue as well?

Adobe Administrator

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7.9K Messages

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114.9K Points

2 years ago

John, 

This issue is still open and in-process. See Sunil's comments at the top. 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

24 Messages

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432 Points

2 years ago

I assumed since your comment was after his that the fix was done with 7.3.1 and not still underway.  So I'll just wait for a further update I guess.  Thanks for the super fast response!!

3 Messages

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112 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic 7.3: Freezes regularly, requires force quit.

My system has been running beautifully until I updated My Lightroom Classic CC 7.3 via Adobe Creative Cloud and now my Lightroom crashes constantly. The screen greys out and "Not Responding" displays in the title bar. I have to Ctrl+Alt+Del to exit

Champion

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162 Messages

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3.8K Points

2 years ago

I have a similar issue - if I try to eject my external drive that LR references, I get a message that it can't be ejected because an app is using it. I have to close LR first. 

24 Messages

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432 Points

2 years ago

Bug fix 7.3.1 is not the answer.  Working in LR this morning.  Had to plug in a thumb drive to copy some Powerpoint files to laptop for teaching a class tomorrow.  Used Windows Explorer to copy 3 files to the thumbdrive.  After removing the thumb drive and loading files onto laptop, returned to LR to resume work and it is once again frozen.  No message other than at the top "not responding",  a totally grayed out screen.  Back to the drawing board Adobe.  I'll try to attach screenshot.

108 Messages

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2.7K Points

2 years ago

I also have this problem and feel my privacy has been violated. Plugged in a USB thumbdrive while Lightroom happened to be running. When I attempted to disconnect the device Windows told me the device is currently in use. Closing Lightroom allowed me to properly detach the drive.

WHY IS LIGHTROOM SEARCHING THROUGH MY PRIVATE FILES? Isn't this a criminal offense? Adobe is apparently attacking my system and is clearly interfering with my use of it.

This is not a trivial mistake. Lightroom is not assigned to automatically detect mounted media, and it is not assigned or permitted to browse my system looking for files it deems interesting.

I like you, Adobe, and I have been trying to forgive your many recent blunders, but I do not enjoy being hacked.

4 Messages

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110 Points

2 years ago

Experiencing the same problem on my desktop.  Having to crash Lightroom with the Red X after each session is getting to be annoying. Godspeed on the solution/fix.

3 Messages

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112 Points

2 years ago

This reply was created from a merged topic originally titled Lightroom Classic: Not responding and crashing every time.

I'm a paid LR/PS subscriber and updated the software yesterday after it kept on crashing after every import and during the import process itself. I've restarted the PC several times, it opens up and then it freezes again.  Crashing continues and Adobe says I'm using LR and PS in trial mode. Very dissapointed!