Lightroom Classic 7.3: Touch Workspace appears broke (thumbnails missing)

Lightroom Classic CC 7.5 was released today and should address this issue.  If you don’t see the update in your Creative Cloud App, hit the [Ctrl/Cmd]+ [Alt/Opt]+[R] to force a refresh. 

Give the new version a try and let us know if it solves the issue. 

Thanks. I've asked the engineers to look into this.

Thanks Rob!
I am able to reproduce this issue. We have logged a bug for the same.

Thanks,
Smit Keniya

The exact same issue is happening for me with 7.3 on my Surface Pro 3.

Same problem on 7.3 here. I just bought a Surface Pro (2017) and I was excited to try out LR with a touch screen, but I guess I'll have to wait for this bug to be fixed.

hi, update this evening to version 7.3.1, but the bug is still here.

@stacey downgrade to version 7.2, touch screen is OK on this one.

I have the same problem! v7.3.1 so I hope the bug fix can come sooner than later!

This reply was created from a merged topic originally titled Lightroom Classic 7.3 -- Photos disappear when in Tablet Mode.

With the latest update, Tablet Mode does not work when I switch to it on a convertible tablet. The photos all disappear from the bottom and you can't work on anything.  I just discovered in the community forum that this is happening to others as well on Windows 10.

https://forums.adobe.com/message/10348823#access_token=eyJ4NXUiOiJpbXNfbmExLWtleS0xLmNlciIsImFsZyI6I...

Just bought a HP X360 15 convertible. Similar to comments above touch interface DOES NOT WORK. When flipped into tablet mode blank image seen in develop module, filmstrip there but blank, touch icon is present but does nothing, and even when flipped back to laptop, a LR restart required to restore normality!!! (LR CC classic 7.3.1)

Clearly I am not alone

I along with everyone else here pay on an ongoing basis for a product which is now not working as it should.

I do not appreciate having to leave notes on a community forum, and hope that someone from Adobe deigns to take note, as opposed to me being able to log a fault or complaint directly and get a direct response

The initial postings that I've seen here and elsewhere about this are over a month old 

The problem is happening across platforms and devices so it doesn't take a genius to figure out that the problem is at the product level

Fix it Adobe.

This reply was created from a merged topic originally titled Touch Mode issues on Surface Book.

I am having issues with putting Lightroom Classic into touch mode on my Surface Book. I recently got a good deal on an original Surface Book i5 8gb Ram 256 SSD and the dGPU in the base. I got it to edit on the go and was looking forward to using touch mode since I hate editing with the track pad. When I press the touch mode icon, Lightroom says it is entering the develop module and the image and filmstrip go blank while the rest of the interface looks the same. To get the images back in the filmstrip I need to close Lightroom and reopen it.  I have tried this docked with the keyboard and undocked, and tried enabling and disabling the GPU in settings.

Jeffrey,

Don't want to put anyone under any undue pressure, but's it's two months now...how are things coming along?

I've only recently started using a touch-enabled laptop, but from what I read this was a functionality that used to work and is now broken? Is this the case?

Presumably if so then the fixing of it is straightforward

Is the update that would fix this being bundled together with other bug-fixes, waiting until there's a sufficient number to merit an update?

Kind regards

Rob

Hello,

update to version 7.4 and the bug is still Here.

Come on guys from adobe, we pay for a product that we can't use the way we want for almost 4 month now.

Is this your way of trying to get people to use the new Lightroom instead of Lightroom Classic? Why even have the touch friendly option in LR Classic if it's to remain broken like this?

Dear Jeffrey Tranberry (or anyone else adobe),



"There are two direct responses from Adobe and an official response from engineering. Engineering is working on this issue. Thanks."

"We'll update this thread when the fix is available."




I'm trying to be very restrained and not use sarcasm or call into question Adobe's dedication to their savagely profitable paying customers or their technical ability to fix things they break...

So I'll just ask questions...

1. Do you think that 3 months is too soon to be looking for this to be fixed? 

2. Do you in your role representing Adobe think we are being impatient customers?

3. Could you have someone from 'engineering' pitch in here and maybe give any rationale why this was not addressed in update 7.4?

4. Is this feature in fact being phased out for LR Classic?

5. Is there a need to create a new discussion and merge this one with it (entitled 'Lightroom Classic 7.4:Touch Workspace Really is Broke' or something like that)?


I have to say I was bitterly disappointed (putting it mildly) to upgrade to 7.4 and find the problem persisting

Like most people who complain here I've too much invested in the Adobe eco-system to walk away and stop giving you money...but I'm going to have a long hard look at buying the standalone LR6 as an alternative to keeping giving money (allegedly for ongoing updates and bug-fixes)

Regards

This reply was created from a merged topic originally titled Lightroom Classic CC does not work in tablet mode on a 2 in 1 laptop.

I have a new 2 in 1 laptop. Lightroom Classic CC works fine in laptop mode. Lightroom quits working and loses the thumbnail display when I switch to tablet mode.