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geoffrey_archer's profile
geoffrey_archer
100 Points

2 Messages

 • 

110 Points

Mon, Apr 9, 2018 1:18 AM

Lightroom Classic 7.3: Latest update has random crashes while working or idle

Lightroom CC crashes for no particular reason, even when idle. version 7.3, win 10
only plugin is Topaz Glow, I do not use that in Lightroom either. Crashes are quite frequent

Problems

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Updated 

3 y ago

1

5

Responses

han_willems

1 Message

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60 Points

3 y ago

i have the same random crashes, and Adobe cannot be contacted. I am on the telephone waiting for a help-desk worker now for over 30 minutes now, just music. Who pays the ferry-man?

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JeffreyTranberry

Adobe Administrator

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15.9K Messages

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295.3K Points

3 y ago

Hi Geoffrey & Han, sorry you're having trouble. I'm not seeing any submitted crash reports with either of your email addresses: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Sr. Product Manager, Adobe Digital Imaging

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aaron_texeira

13 Messages

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358 Points

I've been instructed to do this as well, but I'm stuck on the instructions to make the crash reporter dialog appear.
  1. Ctrl+click the Photoshop app icon and choose Show Package Contents.
Ctrl clicking the Photoshop app icon only opens the app. There is no context menu.

The last time I pointed this out, there was no response.

Helpful

3 y ago

0

akshay_mathur

34 Messages

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698 Points

3 y ago

Is your Lightroom Classic crashing while syncing photos ?

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geoffrey_archer

2 Messages

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110 Points

No, not during syncing.

Helpful

3 y ago

0

martin_haburaj

14 Messages

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366 Points

randomly chrashes, without any visible reasons. but i'm on v.7.2 becouse off the problem with syncing B&W mix

Helpful

3 y ago

0

arnold_bartel

216 Messages

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4.8K Points

3 y ago

Maybe this thread https://feedback.photoshop.com/photos... can give you a hint to avoid these crashes.

At least it worked on my system.

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stevenewport

294 Messages

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6.4K Points

3 y ago

I too have experience an uptick in crashes on the latest install. Not super frequently, but more than normal

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