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3 Messages

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140 Points

Sat, Mar 17, 2018 11:53 AM

Solved

Lightroom Classic 7.2 crashing

I am dissaponted to report that Lightroom Classic 7.2 on a Windows 10 PC keeps crashing. This appears to happen about 5-10 minutes after opening the software - even when there is no active user engagement with the programme. I have forwarded many of the crash reports to Adobe but have heared nothing. I tried deleting and reinstalling 7.2 but the crashes continued. I moved my Lightroom catalog and associated files to my fastest drive -still the crashes contnued. I have now deleted 7.2 and installed 7.0.1 and the system appears to be stable once again. Please advise, should I just wait for version 7.3?

 Lightroom Classic version: 7.0.1 [ 1142117 ]License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.0 GHz
Built-in memory: 12279.1 MB
Real memory available to Lightroom: 12279.1 MB
Real memory used by Lightroom: 1526.8 MB (12.4%)
Virtual memory used by Lightroom: 1647.9 MB
GDI objects count: 614
USER objects count: 1875
Process handles count: 3450
Memory cache size: 48.1MB
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 966MB / 6139MB (15%)
Camera Raw real memory: 1033MB / 12279MB (8%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
OpenGL: AMD Radeon HD 5670

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13399 Core Profile Context 15.201.1151.1008
Renderer: AMD Radeon HD 5670
LanguageVersion: 4.40
Total Video Memory: 1011 MB

Responses

3 Messages

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140 Points

3 years ago

Update - I heared nothing from Adobe regarding my original post. Two days ago, I again updated to Lightroom Classic 7.2 and this time the program appears to be stable (no repeated crashes). I don't know why it is working OK -but I'm not complaining!

9 Messages

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244 Points

3 years ago

I started to think that the whole issue is whit the Window update that is not updating properly and it seems to be a problem with the graphic driver
At list that is what I notice and I had been trying to get this to work for 2 days already and I am still trying to have the nvidia driver work right because is not working.

Adobe Administrator

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522 Messages

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9.8K Points

3 years ago

Hi Tim,
Please let us know if the crashes appear again.
We would need to get some crash logs from your machine and analyze.

Thanks,
Sunil

3 Messages

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140 Points

3 years ago

Hi Sunil,
Thank you for getting in touch. I shall forward crash logs if the fault returns. 

Tim

Adobe Administrator

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15.8K Messages

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295K Points

https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html Include your email and a link to this thread in the description. Thanks

Sr. Product Manager, Adobe Digital Imaging