16 Messages
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250 Points
Thu, Apr 12, 2018 6:13 PM
Lightroom Classic 7.2: Crashes and Creative Cloud Desktop does not work
My problems concern Lightroom and the Creative Cloud Desktop. I was running LR 7.2 fine until I updated the Creative Cloud Desktop. Then everything fell apart. LR7.2 started crashing after a few edits. Then the Creative Cloud Desktop stopped working, constantly giving me warnings and the never-ceasing blue circle. I finally had to go back to LR 7.1. The Creative Cloud Desktop doesn't work either. It shows an ad for LR 7.3 but says that there are no updates available. So I cannot even try to update to LR 7.3. I have the photography plan and Creative Cloud also shows no updates for Photoshop. This is what I am paying for? I guess I will have to try to contact Adobe and spend a few hours chatting with them to see if they can solve my problems. I certainly hope so.
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3 years ago
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Rikk
Adobe Administrator
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9.1K Messages
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127.6K Points
3 years ago
I am sorry you are having difficulties getting the Lightroom update to show. If you open the Creative Cloud App and use the [CTRL/CMD]+[Alt/Opt]+[ R ] command, it will force a refresh the all of the apps in the app. Does this get Lightroom 7.3 to show up for you?
Quality Engineering - Customer Advocacy
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robert_walter_d84nczo1jemjm
16 Messages
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250 Points
3 years ago
0
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Rikk
Adobe Administrator
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9.1K Messages
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127.6K Points
3 years ago
At this point, I would recommend a removal of the Creative Cloud Application and a reinstall from Adobe's website from a fresh download. The current version should read 4.4.1.298 when you are finished. It seems the trouble started when you updated the App - let's get it reinstalled before we go any farther.
You can download it again from this link:https://www.adobe.com/creativecloud/desktop-app.html after you uninstall it via the OS.
Quality Engineering - Customer Advocacy
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robert_walter_d84nczo1jemjm
16 Messages
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250 Points
3 years ago
0
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
3 years ago
Sr. Product Manager, Adobe Digital Imaging
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robert_walter_d84nczo1jemjm
16 Messages
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250 Points
3 years ago
0
0
Rikk
Adobe Administrator
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9.1K Messages
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127.6K Points
3 years ago
Quality Engineering - Customer Advocacy
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robert_walter_d84nczo1jemjm
16 Messages
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250 Points
3 years ago
2
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robert_walter_d84nczo1jemjm
16 Messages
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250 Points
3 years ago
0
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Rikk
Adobe Administrator
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9.1K Messages
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127.6K Points
3 years ago
Can you take a screenshot of your Adobe Creative Cloud App showing the LR 5.1 version on the screen? Post it here in the comments.
Quality Engineering - Customer Advocacy
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