Skip to main content
Adobe Photoshop Family

7 Messages

 • 

162 Points

Wed, Feb 28, 2018 6:56 PM

Lightroom Classic 4.4: Started crashing when I connect my camera

Started 2 days ago, when I connect my Nikon D800 to download pictures, LR 4.4 crashes.

Responses

636 Messages

 • 

9.6K Points

3 years ago

You could try turning off the option to open the import dialog window when a memory card is detected and then just click the Import button.
You could also try using a card reader.
But if this just started I would start off by checking your hardware. Drive could be starting to fail or the RAM. Could also be a heat issue. When was the last time you cleaned the dust out of your system?

799 Messages

 • 

11.5K Points

3 years ago

Connect your Nikon to what, your Computer? There is NO such thing as a "Computer", (just kidding), only Macs or PCs. Which one?

7 Messages

 • 

162 Points

My problem is Nikon D800, IMac 27”

1 Message

 • 

60 Points

Luigi, did anyone ever offer a real answer? I have the same problem. LR 4.4 on my 27" mac started crashing when I connect an external device such as my D7000 or Olympus Stylus Tough via USB. The problem seemed to start several months ago after a couple of OS updates. My workaround is to copy the files to the mac then open LR and import them. Adobe doesn't seem to support this old version of LR running on a newer mac OS.

7 Messages

 • 

162 Points

I think Victoria Bampton's the best answer.

Champion

 • 

6.2K Messages

 • 

106.2K Points

3 years ago

Which operating system version are you using?  Lightroom 4 hasn't changed for years, so there's a good chance you updated the OS and introduced a conflict.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

 • 

162 Points

3 years ago

Thanks for answering.
My OS is 10.13.3 but only LR crashes the very moment I turn on my camera. Worked fine until 3 weeks ago and I don't have problems with iPhoto or Aperture.

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

What version of Lightroom are you using? What does the crash log say in it? Have you submitted a crash log with your email address included? https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Sr. Product Manager, Adobe Digital Imaging

5 Messages

 • 

92 Points

Since Lightroom standalone (upto and including CS6) is a discontinued product, Adobe no longer provides support. Submitting a crash report is futile.

2 Messages

 • 

70 Points

3 years ago

Luigi, did you find a solution?  I am having the same problem.  My Lightroom 4.4 force closes immediately when I turn on my Canon 5D to import photos.  The camera is connected to my MacBook via a USB-C to USB-A cable. This is the first time using Lightroom on my new MacBook.  Worked fine on my old MacBook.

Champion

 • 

6.2K Messages

 • 

106.2K Points

The problem is you're using an old version of Lightroom on a new operating system. Apple made some changes that aren't compatible with Lightroom 4. Updating to Lightroom 6 or Lightroom Classic are your best solutions on a new Mac.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

 • 

70 Points

Thank you Victoria, but it appears to be a Lightroom problem.  I just bought, downloaded and installed Lightroom 6 but I still am having the same problem.  I noticed that it left Lightroom 4 on my computer...not sure if that is a problem or not.

Champion

 • 

6.2K Messages

 • 

106.2K Points

Have you updated to 6.14? That's the latest version that's High Sierra compatible. Some earlier LR6 versions reported the same issue.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

7 Messages

 • 

162 Points

Jamie,
I guess Victoria's comment makes sense.
At this time I haven't solved my problem with LR 4.4

5 Messages

 • 

92 Points

There is no solution. Adobe no longer supports LR 4, and the recent Mac OS update has broken the software interface for camera plug-ins. Since LR 6 is also no longer supported by Adobe, it's highly likely that it will fail in one of the future OS upgrades.

Skylum is developing a DAM extension to Luminar. Hopefully out this summer. I know that I am hopeful. Luminar has received great reviews and is a stand-alone product with a price that is affordable to most amateur photographers.

7 Messages

 • 

162 Points

I am not an “amateur “ photographer and what you’re saying worries me a lot ...
What’s going to be Adobe’s strategy for Mac owners in the future ?

Champion

 • 

6.2K Messages

 • 

106.2K Points

Luigi, Adobe announced back in October last year that after Lightroom 6, all new Lightroom versions would be subscription software. The equivalent of Lightroom 7 is now called Lightroom Classic. 

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

5 Messages

 • 

92 Points

There's nothing wrong with being an "amateur" anything. Amateur simply means "for the love of" - that is, you don't get paid. 

If you get paid for your photography, then Adobe Creative Cloud is the solution for you. You can write it off as a business expense.

7 Messages

 • 

162 Points

Gary, you’re the one that used the word amateur as a distinctive adjective, that is why I used “”
And don’t be polemical when talking about technical matters, leave me alone, pls

5 Messages

 • 

92 Points

You're the one "arguing polemics" (a redundant phrase, btw). I'm an amateur photographer and have no problem saying so. I make no money from my photos, so with limited funding, I will be looking at more reasonable alternatives to Adobe CC. Luminar looks promising. Many amateurs are in a similar situation.


Sorry to bother you with an answer to your question.

5 Messages

 • 

92 Points

Adobe has discontinued all LR standalone products. Even 6. 

There are four solutions:

  1) Do not upgrade your Mac OS and Lightroom 4.4 to 6 will work. 

      You may have problems upgrading other apps.

  2) Buy the last release of LR 6 (last time I checked it was still available on the Adobe site). It is not supported, and there's a chance that similar problems will arise with the next Mac OS update.

  3) Switch to Adobe CC.

  4) Switch to another product. I haven't found one I like that provides what I use LR for, namely Digital Assets Management and photo adjustments (I'm open to recommendations).

Skylum (aka MacPhun) describes their Luminar product as a replacement for Lightroom. However, it currently does not provide DAM. A Luminar release with DAM is supposed to come out this summer.

Gary