JPEG's profile

31 Messages

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386 Points

Thu, Mar 18, 2021 8:44 PM

Lightroom Classic: 10.2 Message "The catalog could not be opened due to an unexpected error."

This issue has returned.

The catalog opened ONCE (and only once) after updating to LrC 10.2; I do this as a test everytime I update LrC.

Now, a few days later, I get the pop-up with the error text: "The catalog could not be opened due to an unexpected error."

Responses

2 Messages

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70 Points

3 m ago

Having constantly this problem too … only going back to LrC 10.1.1 let me open my catalogues w/o getting the error message.

6 Messages

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110 Points

3 m ago

@Rikk 

I can't begin to tell you how frustrating this is. I've enjoyed Lightroom for years and now this. I spent all day with a tech in chat and nothing. You guys have a problem as documented here. Please fix it or reduce my subscription to just cover Photoshop.

8 Messages

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120 Points

3 m ago

I upgraded to LTC 10.2, and ⅔ of the time I also CANNOT open any of my catalogs... THIS IS A BIG ISSUE.

 

I am on two Mac Pros, one running macOS 11.3 RC and the other 11.4 Beta, and all my updates to Adobe Creative Cloud have been prompted by Adobe. Both Mac Pros experience the problem, and the ONLY fix is to reboot, and even that only works half the time.

Yesterday night I had to work and I couldn't open my LR libraries, not a single one fo them. I rebooted three time before I finally was able to open my libraries. This was on my Mac Pro running 11.3 RC.

This needs a fix ASAP, otherwise I have to change my workflow and I really do not want to do that.

2 Messages

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72 Points

3 m ago

This past month I've had repeated catalog issues - the unexpected error, then it wont repair.  The drive was checked - it's fine.  The catalog was renamed, moved to another drive.  I was able to open it and work on images but the next time I attempted to reopen, it's corrupt.  For one Senior session - this is the THIRD time I needed to create a new catalog for her.  I create new catalogs for each Senior and have had 2 others corrupt repeatedly as well.  What is causing this?  I've been setting up catalogs and using Lightroom for years without issue - until this spring.

12 Messages

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202 Points

3 m ago

Do we have an update from @Rikk 

Has Adobe acknowledged this is an error and have engineers working on a fix

I sent you a number of catalogs that would not open, could you open them?

This is very,very frustrating for my friend who is not IT literate so every time her catalog corrupts I have to remote control to her machine and restore the backup

The result is a LOYAL LIGHTROOM CUSTOMER IS NO LONGER USING IT 

12 Messages

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162 Points

3 m ago

Issue:

 

I was using Lightroom normally yesterday, closed the program and did a backup of my catolog. 

When trying to open Lightroom today it shows me the following error messsage :

 

Screenshot 2021-05-15 at 6.09.29 PM.pngexpand image

When choosing adifferent catolog for example a backup I get the same message. 

Try again - same message.

Create a new catolog - same message. 

So basically I am not able to run Lightroom at all since my only option is to quit. 

 

Also my Catolog has a strange name I haven't seen before - Lightroom Catalog-2-2-v10.lrcat.old

 

I tried to restart my Mac, locate the Catolog in a different place, nothing seems to work. 

 

The support was contacted and they run all their usual tests on my machine and checked that all permissions etc. are granted. Only solution so far send the catolog to the support team to check if they can safe it. 

 

If anyone has another idea what to do I would be very grateful! 

 

Thank you!

 

I am running macOS Big Sur Version 11.3.1 on a MacBook Pro (Retina, 13-inch, Early 2015)

3,1 GHz Dual-Core Intel Core i7

16 GB 1867 MHz DDR3

 

12 Messages

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162 Points

3 m ago

Issue:

 

I was using Lightroom normally yesterday, closed the program and did a backup of my catolog. 

When trying to open Lightroom today it shows me the following error messsage :

 

Screenshot 2021-05-15 at 6.09.29 PM.pngexpand image

When choosing adifferent catolog for example a backup I get the same message. 

Try again - same message.

Create a new catolog - same message. 

So basically I am not able to run Lightroom at all since my only option is to quit. 

 

Also my Catolog has a strange name I haven't seen before - Lightroom Catalog-2-2-v10.lrcat.old

 

I tried to restart my Mac, locate the Catolog in a different place, nothing seems to work. 

 

The support was contacted and they run all their usual tests on my machine and checked that all permissions etc. are granted. Only solution so far send the catolog to the support team to check if they can safe it. 

 

If anyone has another idea what to do I would be very grateful! 

 

Thank you!

 

I am running macOS Big Sur Version 11.3.1 on a MacBook Pro (Retina, 13-inch, Early 2015)

3,1 GHz Dual-Core Intel Core i7

16 GB 1867 MHz DDR3

Note: This comment was created from a merged conversation originally titled Unexpected error opening catalog - Lightroom Version 10.2

Adobe Administrator

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10.8K Messages

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142.3K Points

3 m ago

The team needs to collect additional information from those of you still affected by this issue. 

Please download the linked config.lua.zip file

Place in the Lightroom Classic Preset folder as mentioned below:

In Lightroom Classic:
On Windows: Select Edit > Preferences > Preset. Then select Show All Other Presets.
On Mac: Select Lightroom Classic > Preferences > Preset. Then select Show All Other Presets.

This will open the Lightroom Classic Preset folder mentioned earlier.

Copy the config.lua file into the Lightroom folder.

Open Lightroom Classic 10.2

When the catalog opening fails quit Lightroom.
Collect the Logs that are generated in the Documents/LrClassicLogs folder

Reply when you have logs ready to send. 

Thanks for your continued assistance.

6 Messages

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110 Points

3 m ago

@ rikk

I created a "Presets" folder in Applications > Lightroom Classic. I placed the config.lua in there. 

I launched LRC 10.2. 

Catalog failed to load.

I quit LRC. 

I looked in Macintosh > Users > [me] > Documents where there was no LrClassicLogs folder. 

What now?

2 Messages

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72 Points

3 m ago

I have had repeated corrupt catalog errors with Lightroom 10.2.  I have not been able to open a catalog a second time for over a month.  I uninstalled 10.2 and went back to 10.  This appears to have solved the problem.  I can now create catalogs, edit, exit and reopen without the catalogs corrupting.

31 Messages

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386 Points

3 m ago

Just an update from me, the thread starter. (May 19)

For unknown reasons, LrC 10.2 has been behaving quite normally for me for the last couple of weeks.

I have not been doing anything out of the ordinary, except just using and testing LrC daily.

3 Messages

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82 Points

2 m ago

Having the issue with 10.2, but it returns normal after I rolling back to 10.1.1. I remember there was the same issue when I update to 10.1, adobe you're really bad at making updates, aren't you?

(edited)

1 Message

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62 Points

2 m ago

I am also having this same problem - tried all recommendations in this thread and nothing helped!  

41 Messages

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758 Points

2 m ago

Same Problem here. Suddendly from one day to the other, LR stopped working between closing and opening it, even with backup catalogs. Also get the "Unexpected Error" messages and can't use the program anymore.

31 Messages

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386 Points

2 m ago

Has anyone tested the June 2021 update, LrC 10.3?

If so, does LrC 10.3 fix the issue with "The catalog could not be opened due to an unexpected error" ?

I realize that this is an intermittent issue for many folks, and we won't know for a week or more if it really is fixed.