JPEG's profile

31 Messages

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386 Points

Thu, Mar 18, 2021 8:44 PM

Lightroom Classic: 10.2 Message "The catalog could not be opened due to an unexpected error."

This issue has returned.

The catalog opened ONCE (and only once) after updating to LrC 10.2; I do this as a test everytime I update LrC.

Now, a few days later, I get the pop-up with the error text: "The catalog could not be opened due to an unexpected error."

Responses

Official Solution

Employee

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74 Messages

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1.1K Points

2 m ago

We have fixed this issue in 10.3

85 Messages

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1.2K Points

4 m ago

This morning I updated LRC to 10.2 and now I get the Unexpected Error Opening Catalog. HELP! what do I do now?

Ive tried restarting PC but no help.

Note: This comment was created from a merged conversation originally titled Lightroom Classic: Unexpected Error Opening Catalog Version 10.2

31 Messages

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386 Points

4 m ago

Commenting on my own post to add more info (sorry).

I rolled back to LrC 10.1.1 and my 10.1.1 catalog opens just fine. (I restored my 10.1.1 catalog via Time Machine.)

My 10.1.1 catalog did NOT open with 10.2. (Same "The catalog could not be opened due to an unexpected error." message)

I am on macOS Catalina 10.15.7

Adobe Administrator

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10.7K Messages

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142.1K Points

4 m ago

Since the 10.2 update on Monday, this is the only report I can recall seeing. I would say this not a returned issue but likely a completely different issue. 

  1. I would recommend opening your catalog in 10.1.1 and letting it sit idle for 5 minutes.
  2. Close Lightroom 10.1.1
  3. Make a copy of that catalog via the file system
  4. Install 10.2.
  5. Open the original catalog from step one
  6. Screen shot the error. if it won't open and post it here.
  7. If it fails, Zip the catalog from step 3 and I will send you instructions.

31 Messages

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386 Points

4 m ago

@Rikk Thanks. I followed these steps and they worked.

I also re-opened my new 10.2 catalog (using LrC 10.2) several additional times to be sure.

There must be something about the 5-minute wait time. During that wait time, the additional "*Sync" and "Mobile Downloads" files were magically created.

I will test daily for a few more days to be sure this fix has really taken hold.

31 Messages

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386 Points

4 m ago

Bummer. I re-tried opening my catalog about 7 hours after the "success" reported above and now it fails again.

I did not use LrC in the interim.

Summarizing, on macOS 10.15.7, I cannot open my catalog with LrC 10.2 -- even though it opened this morning. Weird.

I have been using Lightroom for at least 10 years, on both Mac and PC, and I have never seen anything like this.

Screenshot of error dialog below.

31 Messages

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386 Points

4 m ago

Now, after a couple of days, I re-tried LrC 10.2 and (surprise!) it successfully opened my catalog. (21 March)

Strange.

I did not touch LrC, nor my files, folders or photos, in the intervening period.

This time, a "verifying integrity" message box popped up briefly before the catalog fully opened.

Understandably, I am quite "spooked" by this behavior. I will check periodically to see if this issue is really gone.

I am not a professional, and I (thankfully) don't use LrC for work. But I am photo enthusiast and I am naturally concerned about ~20 years of photos and edits.

12 Messages

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202 Points

4 m ago

I reported this also to @Rikk there are too many reports now for this to be a hardware error

31 Messages

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386 Points

4 m ago

Failed again (March 22).

I successfully opened it 2-3 times as a test, then it failed again today.

Same error dialog:

31 Messages

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386 Points

4 m ago

After ~16 hours (overnight) with no other usage of this computer, the catalog opened on the first try. "Integrity check" message box popped up briefly. (March 23)

My iMac is not showing any other kind of odd behavior.

Could this be related to some Adobe cloud/sync intermittent issue? When this fails, is my LrC 10.2 instance reaching out to some online Adobe service that it cannot find?

6 Messages

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106 Points

4 m ago

When I update Lr classic this error “ Unexpected error opening catalog; choose a different catalog, try again, quit” happens.  Anyone have any ideas how to fix this? My Mac needs to be updated to Big Sur 11.2.3 (I was waiting for the next version to update). Lr works fine when I go back a version. I called support and tried their chat and it was a waste of time. I have a Mac using Big Sur. 

Note: This comment was created from a merged conversation originally titled “Unexpected error opening catalog” on Mac after latest Lr update

4 Messages

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100 Points

4 m ago

I'm sorry Adobe but over the last 12 months every time there's an update there seems to be a problem.  If it's not Media Encoder then it's Lightroom Classic.  There was a similar issue to this in December and then a new update resolved that problem and now it seems similar is happening again.

2 Messages

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70 Points

4 m ago

When I upgraded from LrC 9 to 10, I started having catalog problems. After the catalog was upgraded, the LrC would launch once, then not launch again without testing catalog integrity upon startup. I tried backing up, restoring backups, creating a new catalog and importing the old one -- all the same result. Now after updating to 10.2, it's worse. LrC won't even give me the option to select a catalog and test integrity - it just closes. I uninstalled, wiped prefs and re-installed, then tried again with a new catalog. The same outcome -- crashing immediately after launch. So LrC is unusable, and I can't roll back the catalog to v9 to use older software. 

What is going on here?

31 Messages

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386 Points

4 m ago

My catalog again failed to open today (April 7).

I have not be using LrC (10.2) recently outside of daily testing to see if my catalog still opens.

Screenshot of error dialog below.

31 Messages

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386 Points

4 m ago

Still failing, same error. April 10.