JPEG's profile

21 Messages

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286 Points

Thu, Mar 18, 2021 8:44 PM

Lightroom Classic: 10.2 Message "The catalog could not be opened due to an unexpected error."

This issue has returned.

The catalog opened ONCE (and only once) after updating to LrC 10.2; I do this as a test everytime I update LrC.

Now, a few days later, I get the pop-up with the error text: "The catalog could not be opened due to an unexpected error."

Responses

9 Messages

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150 Points

1 m ago

The problem has returned for us again. We cannot open another catalog.

@Rikk you mentioned a thread in a previous post but I can't find it. Any update as we discussed this previously. Its clearly not a hardware issue with this many people experiencing a problem 

Adobe Administrator

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10.3K Messages

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137.8K Points

If you rename the offending catalog (and its associated Preview folders) does the problem disappear?

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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172 Points

I have not tried that

9 Messages

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150 Points

I tried it @Rikk when the problem reappeared and that didn't work either 

1 Message

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60 Points

1 m ago

Same here, 10.2 can't open catalog, reverted to 10.1.1 and everything's back to normal.

21 Messages

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286 Points

22 d ago

I am getting this error with increasing frequency. Rebooting my iMac seems to fix it an allow me to open the catalog, but that is a giant hassle and not always feasible. (April 24)

9 Messages

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150 Points

20 d ago

I sent @Rikk several corrupted catalogs. As a former software engineer you should be able to take that catalog and walk through the code to see where exactly it is breaking. There will only be certain conditions that trigger that error message. 

What was  interesting is that just prior to the corrupted catalog it reported a SQL error (the catalog is in a sql database)  therefore engineering should be able to find this problem

As I know with all bugs, unless you are a major customer seeing this, it goes to the back of the queue. Now if you are Peter Jackson trying to render a movie everyone is on it. Been involved in too many of those situations! 

I hope the Product Manager reads this and gives this bug some priority 

2 Messages

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70 Points

19 d ago

Unexpected error opening catalog. The catalog could not be opened due to an unexpected error.

How to fix this error?

Lr Classic 10.2 [202103041821-226a1211], MacOS 11.2.3 (20D91)

Note: This comment was created from a merged conversation originally titled Unexpected error opening catalog. The catalog could not be opened due to an unexpected error.

Adobe Administrator

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10.3K Messages

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137.8K Points

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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172 Points

Cannot see the reason to merge this thread  .

Why can Adobe  not just repair the problem.

There are enough instances of the problem in this thread alone.

2 Messages

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70 Points

16 d ago

Same issue on a Mac. Catalogs will open directly after reboot but then will not open a second time. Obviously nothing wrong with the catalogs since a reboot fixes. This is hugely problematic.

7 Messages

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110 Points

13 d ago

I upgraded to Lightroom Classic 10.2, and I CANNOT open any of my catalogs... THIS IS A BIG ISSUE. I am on a Mac Pro, running macOS 11.3, and all my updates to Adobe Creative Cloud have been prompted by Adobe.

 

Please get this fixed! It is literally stopping my work.

I see in discussions that I can downgrade to 10.1.1, but that cannot be the solution. I can also reboot the Mac Pro, and then it works again for a short while.

The solution is for Adobe to fix the issue, and distribute ASAP.

Note: This comment was created from a merged conversation originally titled Lightroom Classic errors when trying to open a catalog...

Apple: MP 3.3GHz 12c/160GB/2TB/Pro Vega II - nMP 3.5GHz 6C/64GB/1TB/D700 - 2 x ATD - Echo Express 1TB Accelsior/2x500GB Sonnet Tempo - MBP 13" 4c i7/16GB/512GB - MB 12" 4c i7/16GB/512GB

Primary NAS: QNAP TVS-872XT 6x10TB + 2x512GB NVMe SSD. BackUp NAS: ReadyNAS Pioneer Pro 6x4TB

Camera Eq.: Nikon D850 - Nikon D800 - Nikon 500mm f/4 - Nikon 80-400mm f/4.5 - Nikon 200mm f/2 - Nikon 70-200mm f/2.8 - Nikon 105mm f/2.8 - Nikon 85mm f/1.4 - Nikon 24-70mm f/2.8 - Nikon 28mm /2.8 - Nikon 24mm f/3.5 - Nikon 14-24mm f/2.8

107 Messages

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1.8K Points

What is the problem? You can not open the catalog, why? Please provide information on what is happening, error message, system information of you Mac.

7 Messages

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110 Points

This is exactly what hundreds of people have been reporting the last 6 months.

I am on two Mac Pros, running macOS 11.3, and since Adobe update Lightroom Classic to ver. 10.2, I open Lightroom Classic, and I try to open any of my catalogs, and I get an error message says "An unexpected error happened" and to try again. I can't open my catalogs no matter what I do, and as a matter of fact, I can create a new catalog either.

The ONLY solution is to reboot my Mac Pro, which luckily only takes about 25 seconds. Then it usually works again, until I shut down Lightroom Classic, and open it up again.

This was reported by hundreds of users last fall, and the fix was that Adobe release 10.1. However, with release 10.2, the problem is back.

My catalogs are located on my Mac Pros, referencing files on my NAS. One Mac Pro is the 2013 version, and the other the 2020 version. I only run release software on my 2020 Mac Pro, and I run macOS 11.4 (Beta 1) on my Mac Pro 2013.

Apple: MP 3.3GHz 12c/160GB/2TB/Pro Vega II - nMP 3.5GHz 6C/64GB/1TB/D700 - 2 x ATD - Echo Express 1TB Accelsior/2x500GB Sonnet Tempo - MBP 13" 4c i7/16GB/512GB - MB 12" 4c i7/16GB/512GB

Primary NAS: QNAP TVS-872XT 6x10TB + 2x512GB NVMe SSD. BackUp NAS: ReadyNAS Pioneer Pro 6x4TB

Camera Eq.: Nikon D850 - Nikon D800 - Nikon 500mm f/4 - Nikon 80-400mm f/4.5 - Nikon 200mm f/2 - Nikon 70-200mm f/2.8 - Nikon 105mm f/2.8 - Nikon 85mm f/1.4 - Nikon 24-70mm f/2.8 - Nikon 28mm /2.8 - Nikon 24mm f/3.5 - Nikon 14-24mm f/2.8

Employee

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72 Messages

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1K Points

13 d ago

Everyone who is seeing this problem, next time you encounter it please try to launch LrC through command line and share the logs with us.

21 Messages

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286 Points

I’d be delighted to do so.

Can you reply with the command we need to execute?

We’ll need a Windows command and a Mac command.

Employee

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72 Messages

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1K Points

On Mac: Open Terminal. Run  
 >> /Applications/Adobe\ Lightroom\ Classic/Adobe\ Lightroom\ Classic.app/Contents/MacOS/Adobe\ Lightroom\ Classic
On Win: Open cmd. Run
 >> cd "C:\Program Files\Adobe\Adobe Lightroom Classic\"
 >> Lightroom.exe

21 Messages

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286 Points

Thanks!

Where are the logs written? Is there a command-line switch needed to turn on logging?

4 Messages

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90 Points

12 d ago

LrC v10.2 will not open my catalog, same problem I had with v10.1.1.  I roll back to v10.1 and it works perfectly.  I am using a 2017 iMac 27" with Big Sur 11.3 (the problem also existed with the last couple of iterations of Big Sur 11.2).

Note: This comment was created from a merged conversation originally titled Lightroom Classic v10.2 gives “Unexpected error opening catalog”

2.2K Messages

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25.2K Points

On the older version, if you optimize the catalog, or export as catalog (everything), then try with newer version, any luck?

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

4 Messages

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90 Points

@andrew_rodney, I started to try your suggestion, but seemed to have done something wrong on the full catalog export.  

Instead, I tried @Rikk's suggestion of renaming the catalog and trying to open.  I had no success.

 

2 Messages

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70 Points

12 d ago

Have same  "....unexpecred error."

This has been an intermitant issue for years.

There has been no real solution ever provided! (true?)

There has been no real explanation ever provided! (true?)

Only: Acknowledged

We posters just fade away, I can't hear convinced voices saying how or what action fixed it. All post hoc logic.

Does the issue just goes away ? Just keep clicking to see?

How about a class action for breach of contract?

Cheers, Bill Harris

2 Messages

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70 Points

12 d ago

Apparently, this has been an intermitant issue for years.

There has been no real solution ever provided! (true?)

There has been no real explanation ever provided! (true?)

Only: Acknowledged

We posters just fade away, I can't hear convinced voices saying how or what action fixed it. All post hoc logic.

Does the issue just goes away ? Just keep clicking to see?

How about a class action for breach of contract?

Cheers, Bill Harris

4 Messages

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90 Points

12 d ago

@Rikk I tried your suggestion of renaming the catalog and trying to open the renamed file in v10.2.  I had no success.

6 Messages

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106 Points

12 d ago

Yes and being stuck in the outdated version of Lightroom has some kinks. The library previews are not the same as viewing them in the edit panel. It’s quite annoying. I would really like to be able to use Lightroom to its full extent and be able to preview my edits in the library module. We need this to get fixed! 

2 Messages

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70 Points

10 d ago

@Rikk 

I'm piling on here. First time this ever happened was yesterday. Please add me to your list of clients to whom this is happening. I'm running OS 11.1 and have tried earlier versions of LRC to no avail.

This thread at least lets me know that I'm not alone and will have to make do with doing edits of new photographs in PS and Camera Raw. Standing by for a fix, but please reduce my subscription fee by half in the mean time... I never really liked software as a service.

(edited)

1 Message

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60 Points

9 d ago

Having constantly this problem too … only going back to LrC 10.1.1 let me open my catalogues w/o getting the error message.